fta state programs meeting accessing resources from the national center for mobility management a...

FTA State Programs MeetingAccessing Resources from the

National Center for Mobility Management

A partnership of

Today’s Agenda

• Overview of the State of Mobility Management

• Introduction of the new National Center for Mobility Management

• Discussion – Questions

Session Moderator: Mr. Doug Birnie, FTA

Goals of Mobility Management1) Create partnerships 2) Use partnerships to enhance travel options for customers

• Multiple levels of mobility managers– Institutional/policy mobility managers– Operational mobility managers– Individual system mobility managers

3) Developing ways to effectively communicate

http://www.apta.com/resources/hottopics/mobility/Pages/default.aspx

Mobility Management Makes Sense…• Demand. Numbers of riders increasing.• Flexibility. Public transit recognizes the

importance of multi-modal services.• Quality of Life. Connections with health,

employability, and livability – especially for Veterans.

• Economic. Market-driven services, improves efficiency.

• Customer-Focused. Involving riders and other community members in the design of services

Economic Impact• Denver, CO RTD: mobility mgmt savings

-Vanpool programs: $690,000-Taxi user side subsidy: $1,483,000

• Southeastern Michigan: SMART-Community Partnership Program saved $ 2.7 million(2002 figures)

• Portland, OR: Tri-Met & Ride Connection-As mobility manager for special needs riders, Ride Connection saved Tri-Met $ 1.973 Million in FY 2001

From J. Burkhardt http://www.apta.com/resources/hottopics/mobility/Documents/Business-Case-for-Mobility-Management.pdf

Benefits of Mobility Management• Complements fixed-route public transit service• Coordinates an array of multimodal options• Promotes a business strategy by forming alliances

among public and private organizations• Provides an opportunity to improve the performance

of public transportation• Enables a focus on topics such as

Medicaid-funded transportation

Leverage Resources through the NCMM to Extend Your Mobility Management Programs

About the NCMM

• Launched in early 2013• Jointly operated by three national organizations:– Easter Seals– American Public Transportation Association– Community Transportation Association of America

• Through a cooperative agreement with the Federal Transit Administration, U.S. DOT

National Center for Mobility Management

NCMM Mission

To support FTA grantees, mobility managers, and partners in adopting proven, sustainable, responsive, and replicable models related to:

transportation coordination mobility management one-call/one-click transportation

National Center for Mobility Management

Key Activities

Implement effective communications Create technical assistance and training network Identify and document promising practices in

mobility management– In coordinated planning– In coordinated service delivery– In one call–one click services– In multiple levels of mobility management

National Center for Mobility Management

Mobility Management Information and Practices (MMIP) Database

Identify and document best practices Establish repository of State and community profiles Facilitate interactivity via searchable database features Update content continuously Produce a “State of Mobility Management” annual report

National Center for Mobility Management

Communications and Outreach Website that integrates current mobility management work across

partners– Easter Seals MMILC program– CTAA – former NRC coordination and PFMM program– APTA – Mobility Management Practices & Committee

Listservs building on Partnership for Mobility Management (PFMM) Newsletters Targeted articles and informational pieces in related publications

National Center for Mobility Management

Technical Assistance Training and Products– Information briefs– Volunteer peer network (field experts)– Training workshops (Design Thinking for Mobility)– Local Technical Assistance Plans (Descriptions of TA

Interventions so that other communities can replicate strategies)

National Center for Mobility Management

Technical Assistance Focus Driven by existing environmental scan and knowledge Topics include:– Implementing performance measurement systems– Establishing community partnerships– Leveraging technology– Implementing cost allocation systems and decision-

making– Medicaid-funded transportation

National Center for Mobility Management

Regional Communication Liaisons Match five Regional Communication Liaisons

(Center Staff) to each FTA region Provide quarterly communication exchanges

between the RLCs and the field Conduct Webinars and outreach across

regions Serve as the “go to” person for TA requesters

National Center for Mobility Management

Support CCAM

Support Coordinating Council on Access and Mobility (CCAM) Strategic Action Plan– Assess current practices across CCAM members– Identify needs– Implement plans and processes related to needs

National Center for Mobility Management

Evaluation

Continuous formative and summative assessment

Use learning to inform the field

National Center for Mobility Management

To be successful, mobility management requires three basic elements:

1) Collaboration among public and private transportation providers, 2) Coordination of information and services, and 3) Effective communication, planning and service design with customers.

This is Our Focus

National Center for Mobility Management

Contact UsCo-Directors

Judy Shanley, Easter Seals, jshanley@easterseals.com

Carolyn Jeskey, CTAA, jeskey@ctaa.org Rich Weaver, APTA, RWeaver@apta.com