"from 0 to $3,5b, scaler la culture chez stripe" by guillaume princen

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Scaling culture @Stripe

Guillaume Princen

Head of France & Southern Europe @Stripe

Startup DreamTeam @TheFamily

May 19, 2015

Have a global long term vision (and apply it!)

Source: MIT Technology Review (January 26, 2015)

Stand by your vision… whatever the risks

Transparency

Source: Wired (12.19.14)

TransparencyTransparency

Transparency

Transparency

Fear

Uncertainties

Doubts

All

The

Hands

Trust & risk-free environment

Recruitment – take it seriouslyMy recruitment process

• 1 skype with recruiter in SF

• 1 skype with Head of International

• 1 written project (“My plan for Stripe in France”)

• 1 visit to London:

– Interview with UK Country Lead

– Interview with Head of International

– Lunch with the 2 above + an Account Support + an Engineer

• 1 skype with COO

• 1 trip to San Francisco, and interviews with

– Patrick (co-founder)

– John (co-founder)

– COO

– Head of Risk

– Head of Global Operations

– Head of BizOps

– Lunch with Legal officer, Data engineer, Product engineer

– Coffee with Recruiter

Recruitment – take it seriouslyMy recruitment process

• 1 skype with recruiter in SF

• 1 skype with Head of International

• 1 written project (“My plan for Stripe in France”)

• 1 visit to London:

– Interview with UK Country Lead

– Interview with Head of International

– Lunch with the 2 above + an Account Support + an Engineer

• 1 skype with COO

• 1 trip to San Francisco, and interviews with

– Patrick (co-founder)

– John (co-founder)

– COO

– Head of Risk

– Head of Global Operations

– Head of BizOps

– Lunch with Legal officer, Data engineer, Product engineer

– Coffee with Recruiter

• 2 references to provide

11 “formal” interviews+ 1 written project

+ 2 lunches+ 1 coffee

+ 1 Eurostar trip+ 1 American Airlines flight to SF

+ 2 references

Recruitment – take it seriouslyMy recruitment process

• 1 skype with recruiter in SF

• 1 skype with Head of International

• 1 written project (“My plan for Stripe in France”)

• 1 visit to London:– Interview with UK Country Lead

– Interview with Head of International

– Lunch with the 2 above + an Account Support + an Engineer

• 1 skype with COO

• 1 trip to San Francisco, and interviews with– Patrick (co-founder)

– John (co-founder)

– COO

– Head of Risk

– Head of Global Operations

– Head of BizOps

– Lunch with Legal officer, Data engineer, Product engineer

– Coffee with Recruiter

– 2 references to provide

Sunday afternoon test

Customer-centric

Rituals & folklore

• Twin Peaks jog (Tuesday)

• Board games night (Wed)

• Hacktrips

• ATH

Beware when you scale!

• Dunbar’s number: somewhere between 100 and 250 employees

• Social relationships between people are not enough anymore to get things done: you need more processes…

• …but processes can kill your (startup) culture

Beware when you scale!

• Email transparency can become a little chaotic with 250 people…

• …we created notes@ and decisions@ mailing lists to make the most critical information available to all in a frictionless manner

• E.g., for France, now we have:

– france@stripe.com

– France-archive@stripe.com

– France-notes@stripe.com (new)

– France-decisions@stripe.com (new)

3 things to take-away

• Culture is a Founder topic, and the Founders have to embrace them everyday

• Long term vision and actions are key to maintain culture

• Beware of culture as you scale!

Thanks!

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