fourth quarter and full year 2013 isg emea outsourcing index
Post on 20-May-2015
1.378 Views
Preview:
DESCRIPTION
TRANSCRIPT
Hosted by:
James Goodman,
Barclays Capital
20 January 2014
The ISG EMEA Outsourcing Index
Fourth Quarter and Full Year 2013
Market Data and Insights
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
2
Covering the state of the outsourcing industry for EMEA commercial contracts.*
Welcome to the 45th Quarterly Outsourcing Index Review
Bernd SchaeferPartner
John KeppelPartner & President
Dr. David HowiePartner
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
3
At a Glance
2013 Y/Y
Counts Change
1,155 2%
798 -5%
357 22%
24 -31%
790 8%
365 -9%
442 -10%
587 18%
126 -11%
DOUBLE-DIGIT GROWTH IN 4Q DEAL ACTIVITY,
BUT CONTRACT VALUES DOWN BY LIKE PERCENTAGE
2013 DEAL ACTIVITY SLIGHTLY HIGHER, BUT VALUES FALL, MIRRORING 4Q TREND
AFTER SEVERAL YEARS OF GROWTH, FINANCIAL SERVICES ACTIVITY SLOWS AND
MANUFACTURING DECLINES SHARPLY
ITO ACTIVITY UP, BUT BPO ACTIVITY RECEDES DUE TO LACK OF LARGE DEALS,
EMEA SEES RISE IN ACTIVITY WITH SMALLER DEAL SIZES,
BUT LACK OF LARGE DEALS IN AMERICAS LEADS TO DROP IN VALUE
Scorecard 4Q13 4Q Y/Y 4Q Q/Q 2013 Y/Y
ACV (€B)* Change Change ACV (€B)* Change
Global Market € 3.7 -12% -17% € 15.0 -18%
New Scope € 2.4 -16% -5% € 9.0 -27%
Restructurings € 1.3 -5% -32% € 6.0 -2%
Mega-relationships € 0.4 -52% -58% € 2.9 -38%
ITO € 3.0 8% -12% € 10.8 -8%
BPO € 0.7 -50% -32% € 4.2 -37%
Americas € 1.2 -23% -17% € 5.2 -26%
EMEA € 2.1 -5% -21% € 8.2 -6%
Asia Pacific € 0.4 -10% 15% € 1.6 -40%
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
4
Fourth-quarter ACV was down 12% Y/Y and 17% Q/Q. For the full year, ACV was
down 18% from 2012; however, contract counts ticked up 2% over 2012.
Broader Market 4Q and Full-Year ACV (€B)*
Broader Market 4Q and Full-Year Contracting Counts
Global Market Contract Award Trends
846 859 882 741 684
579 464 435 405 421
309 273 300 247 288
195 153 176 157 154
1,155 1,132 1,182
988 972
774 617 611 562 575
201312111009080706052004
1Q to 3Q Counts 4Q Counts
€ 11.3€ 14.1€ 12.3€ 13.1€ 11.0€ 10.9€ 8.6€ 8.9€ 9.5€ 9.9
€ 3.7€ 4.2
€ 5.3€ 4.4€ 5.5€ 3.7
€ 4.7€ 3.3€ 4.2€ 3.1
€ 15.0
€ 18.3€ 17.6€ 17.6€ 16.5€ 14.6€ 13.3€ 12.2
€ 13.7€ 12.9
201312111009080706052004
1Q to 3Q ACV 4Q ACV
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
5
€ 2.9
€ 4.6€ 5.2
€ 3.0€ 3.2€ 2.5
€ 9.0
€ 6.8€ 5.3
201320082004
€ 122€ 148€ 143
€ 44€ 45€ 44
€ 8€ 10€ 11
201320082004
2013 saw the continued dominance of contracting in the smallest ACV bands, and
average deal size trended down across all bands.
Global Market Contract Trends by Deal Size
Comparing Broader Market Contracting Awards (€B)*
Grouping in ACV Contract Size Bands
ACV(€B)* Contract Counts Average Contract Size
€4-31M €32-79M €80M +
24 31 36
68 70
57
1,063
673
482
201320082004
Contract Counts
60%
20%
20%
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
6
New Scope ACV dipped 27% from 2012, while Restructuring ACV held steady.
Restructuring counts rose 22% from 2012, but New Scope awards continued down.
Restructuring 4Q and Full-Year ACV (€B)*
Global Market New Scope & Restructuring Trends
New Scope 4Q and Full-Year ACV (€B)*
Restructuring 4Q and Full-Year CountsNew Scope 4Q and Full-Year Counts
258 207 221
172 144 113 77 87 85 72
99 86 66
63 54
38 24 33 31 31
357
293 287 235
198 151
101 120 116 103
201312111009080706052004
1Q to 3Q Counts 4Q Counts
588 652 661 569 540
466 387 348 320 349
210 187 234
184 234
157 129 143 126 123
798 839 895
753 774
623 516 491 446 472
201312111009080706052004
1Q to 3Q Counts 4Q Counts
$6.6 $9.4 $8.1 $9.0 $8.4 $8.3
$6.9 $5.6 $7.1 € 7.9
€ 2.4
€ 2.8€ 3.3
€ 3.0€ 4.4€ 2.5
€ 3.9
€ 2.5€ 3.0€ 2.4
€ 9.0
€ 12.2€ 11.5€ 12.1
€ 12.8
€ 10.9€ 10.8
€ 8.1
€ 10.1€ 10.3
201312111009080706052004
1Q to 3Q ACV 4Q ACV
€ 4.6€ 4.7€ 4.1€ 4.1€ 2.5€ 2.6€ 1.7
€ 3.3€ 2.4€ 2.0
€ 1.3€ 1.4€ 2.0€ 1.4
€ 1.2€ 1.1€ 0.8
€ 0.8€ 1.2
€ 0.7
€ 6.0€ 6.1€ 6.1€ 5.5
€ 3.7€ 3.7
€ 2.5
€ 4.1€ 3.6
€ 2.7
201312111009080706052004
1Q to 3Q ACV 4Q ACV
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
7
Manufacturing stood out, with ACV off almost €2B from its prior 5-year average. Yet
Energy and Travel, Transport & Leisure performed close to their prior 5-year highs.
Global Market Industry Trends
Broader Market 5 Prior Year ACV (€B)* by Industry
€ 2.8
€ 4.3
€ 2.1€ 1.8
€ 1.6
€ 1.1€ 0.8
€ 0.5
€ -
€ 1
€ 2
€ 3
€ 4
€ 5
€ 6
Manufacturing
Financial
Services
Telecom &
Media
Energy Travel,
Transport,
Leisure
Healthcare &
Pharma
Business
Services
Retail
Range of Prior 5 Years Avg of 5 Prior Years 2012 2013
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
8
ACV for fourth-quarter and full-year was down slightly Y/Y, yet contract counts at an
all-time high, up almost 18% from 2012.
EMEA 4Q and Full-Year ACV (€B)*
EMEA Full-Year Segment Details ACV (€B)*
EMEA Contract Award Trends
€ 6.0€ 6.4€ 6.5€ 6.1€ 4.5
€ 6.4€ 4.0€ 3.3
€ 4.4€ 4.1
€ 2.1€ 2.3€ 3.0€ 2.7
€ 3.2€ 1.5
€ 1.8€ 1.6
€ 2.0€ 1.7
€ 8.2€ 8.7
€ 9.5€ 8.8
€ 7.8€ 7.9
€ 5.9€ 4.9
€ 6.5€ 5.7
201312111009080706052004
1Q to 3Q ACV 4Q ACV
€ 4.6
€ 3.6
€ 6.2
€ 2.0
€ 0
€ 2
€ 4
€ 6
€ 8
New Scope Restructuring ITO BPO
Prior 5 Year Range Avg of 5 Prior Years 2012 2013
EMEA 4Q and Full-Year Counts
420 364 397 313 296
272 200 184 179 183
167 134 138
129 135 76
63 81 74 68
587
498 535
442 431 348
263 265 253 251
201312111009080706052004
1Q to 3Q Counts 4Q Counts
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
9
Most markets in EMEA were flat in 2013. However, U.K. ACV was down 30% Y/Y
despite a 13% increase in contract counts.
EMEA Contract Award Trends Detail
EMEA Sub-regions 5 Prior Years ACV (€B)*EMEA Industries
Full-Year ACV (€B)*
€ 1.4
€ 2.7
€ 0.9
€ 1.1
€ 1.1
€ 0.3
€ 0.5
€ 0.2
€ 0 € 1 € 2 € 3 € 4
Manufacturing
Financial Services
Telecom & Media
Energy
Travel, Transport,
Leisure
Healthcare & Pharma
Business Services
Retail
2012 2013
€ 2.65
€ 1.61
€ 1.39
€ 0.90
€ 0.41
€ 0.71
€ 0.35€ 0.16
€ -
€ 0.5
€ 1.0
€ 1.5
€ 2.0
€ 2.5
€ 3.0
€ 3.5
€ 4.0
€ 4.5
U.K. &
Ireland
DACH Nordics Benelux France Southern
Europe
Africa &
Middle
East
E. Europe
& Russia
Range of Prior 5 Years Avg of 5 Prior Years 2012 2013
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
10
EMEA ITO ACV rose 11% for the year, driven by strong contracting activity. The 409
contracts awarded was a high water mark for the region.
EMEA ITO 4Q and Full-Year ACV ($B) and Contract Counts*
EMEA ITO Full-Year ACV ($B)* by Industry
EMEA ITO Contract Award Trends
EMEA ITO ACV ($B)* by Function
€ 4.5€ 4.3€ 4.8€ 4.9€ 3.8€ 4.8€ 3.2€ 2.2
€ 3.8€ 3.3
€ 1.7€ 1.3€ 2.3€ 2.4
€ 2.4€ 1.3
€ 0.9€ 1.2
€ 1.4€ 1.3
€ 6.2€ 5.6
€ 7.2€ 7.3€ 6.2
€ 4.6
409 348 385 320 332
182
201312111009080706052004
1Q to 3Q ACV 4Q ACV Full-Year Counts
€ 1.4
€ 2.0
€ 1.5
€ 1.3
€ - € 0.5 € 1.0 € 1.5 € 2.0 € 2.5
Infrastructure
ADM
Network Services
ADM + Infrastructure
2012 2013
€ 2.0
€ 1.1
€ 0.8
€ 0.6
€ 1.0
€ 0.4
€ 0.2
€ 0.1
€ 0.0 € 0.5 € 1.0 € 1.5 € 2.0 € 2.5
Financial Services
Manufacturing
Energy
Telecom & Media
Travel, Transport, Leisure
Business Services
Healthcare & Pharma
Retail
2012 2013
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
11
Despite increased contract activity, BPO ACV fell almost 40% as large deals
disappeared from the market.
EMEA BPO 4Q and Full-Year ACV ($B) and Contract Counts*
EMEA BPO Full-Year ACV ($B)* by Industry
EMEA BPO Contract Award Trends
EMEA BPO ACV ($B)* by Function
€ 0.26
€ 0.55
€ 0.30
€ 0.20
€ 0.07
€ 0.17
€ 0.27
€ 0.03
€ 0.04
€ 0.07
€ - € 0.3 € 0.5 € 0.8 € 1.0 € 1.3 € 1.5
Facilities Mgmt
Industry-Specific
F&A
HRO
R&D/KPO
Multi-Process
Contact Centers
Procurement
Supply Chain Mgmt
Document Mgmt
2012 2013
€ 1.5€ 2.2
€ 1.7€ 1.2€ 0.8
€ 1.6€ 0.8€ 1.2
€ 0.7€ 0.8
€ 0.4€ 0.9
€ 0.7
€ 0.3€ 0.8€ 0.3
€ 0.9€ 0.3€ 0.7€ 0.4
€ 1.9€ 3.1
€ 2.3
€ 1.5€ 1.6
€ 1.2
178 150 150 122
99 69
201312111009080706052004
1Q to 3Q ACV 4Q ACV Full-Year Counts
€ 0.66
€ 0.32
€ 0.28
€ 0.27
€ 0.06
€ 0.09
€ 0.10
€ 0.16
€ - € 0.5 € 1.0 € 1.5
Financial Services
Energy
Manufacturing
Telecom & Media
Retail
Business Services
Healthcare & Pharma
Travel, Transport, Leisure
2012 2013
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
12
Aon Hewitt
Capita
Communisis
Emcor
G4S
Genpact
GP Strategies
Innovation Group
Interserve
Sodexho Alliance
TCS
WEX
WNS
Xchanging
Xerox
AT&T
BT
CSC
Deutsche Telekom
EVRY
France Telecom
HP
IBM
iGATE
Tech Mahindra
Quindell
Swisscom
Tata
Tieto
Wipro
Accenture
Atos
Capgemini
CGI
HCL
Infosys
In Top 20 for Both ITO and BPO
2013 Top 20 Outsourcing Service Providers in EMEA
Note: Service providers in alphabetical order; no rankings implied.
Placements based on 2013 ACV commercial contract awards sourced from ISG Contracts Knowledgebase ®.
In Top for ITO Only In Top for BPO Only
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
13
4Q ACV was down moderately Y/Y. For 2013, ACV dropped substantially from 2012,
and contract counts dipped more than 10%.
Americas 4Q and Full-Year ACV (€B)*
Americas Full-Year Segment Details ACV (€B)*
Americas Contract Award Trends
Americas 4Q and Full-Year Counts
€ 4.0€ 5.5€ 4.6
€ 6.2€ 4.9
€ 3.5€ 3.3€ 4.6€ 4.4€ 4.5
€ 1.2
€ 1.5€ 1.8
€ 0.9€ 1.8
€ 1.4€ 2.2€ 1.5€ 1.6€ 1.2
€ 5.2
€ 7.0€ 6.4
€ 7.1€ 6.7
€ 4.9€ 5.5€ 6.1€ 6.0€ 5.7
201312111009080706052004
1Q to 3Q ACV 4Q ACV
327 384 380 349 298
245 201 198 187 180
115 109 137
82 116
87 72 75 65 61
442 493 517
431 414
332 273 273 252 241
201312111009080706052004
1Q to 3Q Counts 4Q Counts
€ 3.1
€ 2.2
€ 3.3
€ 1.9
€ 0
€ 1
€ 2
€ 3
€ 4
€ 5
€ 6
New Scope Restructuring ITO BPO
Range of Prior 5 Years Avg of 5 Prior Years 2012 2013
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
14
€ 0.21
€ 0.12€ 0.13
€ 0.16
€ 0.0
€ 0.1
€ 0.2
€ 0.3
€ 0.4
€ 0.5
Canada Brazil Mexico Other
LatAm
Range of Prior 5 Years Avg of 5 Prior Years 2012 2013
€ 4.6
€ -
€ 1
€ 2
€ 3
€ 4
€ 5
€ 6
€ 7
U.S.
U.S. ACV was down about 25% from 2012. Drops in the Manufacturing and
Financial Services sectors contributed most to the decline.
Americas Contract Award Trends Detail
Americas Sub-regions 5 Prior Years ACV (€B)*
Americas Industries
Full-Year ACV (€B)*
€ 1.14
€ 1.06
€ 0.99
€ 0.71
€ 0.30
€ 0.31
€ 0.47
€ 0.23
€ 0 € 1 € 2 € 3
Manufacturing
Financial Services
Telecom & Media
Healthcare & Pharma
Business Services
Retail
Energy
Travel, Transport,
Leisure
2012 2013
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
15
4Q ACV was down moderately Y/Y. For 2013, ACV dropped substantially from 2012,
and contract counts dipped more than 10%.
Asia Pacific 4Q and Full-Year ACV (€B)*
Asia Pacific Full-Year Segment Details ACV (€B)*
Asia Pacific Contract Award Trends
Asia Pacific 4Q and Full-Year Counts
99 111 105
79 90
62 63 53 39 58
27 30
25
36 37
32 18 20
18
25
126 141
130 115
127
94 81
73 57
83
201312111009080706052004
1Q to 3Q Counts 4Q Counts
€ 1.1
€ 2.1
€ 1.2€ 0.9
€ 1.6€ 1.0
€ 1.3€ 0.9
€ 0.6
€ 1.3
€ 0.4
€ 0.5
€ 0.4€ 0.8
€ 0.5
€ 0.7€ 0.7
€ 0.3€ 0.6
€ 0.3
€ 1.5
€ 2.6
€ 1.6€ 1.7
€ 2.1
€ 1.7€ 2.0
€ 1.2€ 1.2
€ 1.5
201312111009080706052004
1Q to 3Q ACV 4Q ACV
€ 1.27
€ 0.29
€ 1.29
€ 0.27€ 0.0
€ 0.5
€ 1.0
€ 1.5
€ 2.0
€ 2.5
New Scope Restructuring ITO BPO
Range of Prior 5 Years Avg of 5 Prior Years 2012 2013
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
16
Several of the largest markets in Asia Pacific suffered declines in 2013, notably India,
Australia-New Zealand and the Media & Telecom sectors.
Asia Pacific Contract Award Trends Detail
Asia Pacific Sub-regions 5 Prior Years ACV (€B)*Asia Pacific Industries
Full Year ACV (€B)*
€ 0.32
€ 0.49
€ 0.26
€ 0.15
€ 0.31
€ 0.03€ -
€ 0.2
€ 0.4
€ 0.6
€ 0.8
€ 1.0
€ 1.2
India and
South Asia
ANZ Greater
China
ASEAN Japan South Korea
Range of Prior 5 Years Avg of 5 Prior Years 2012 2013
€ 0.18
€ 0.22
€ 0.52
€ 0.05
€ 0.26
€ 0.17
€ 0.02
€ 0.13
€ - € 0.3 € 0.5 € 0.8 € 1.0
Telecom & Media
Manufacturing
Financial Services
Business Services
Travel, Transport,
Leisure
Energy
Retail
Healthcare &
Pharma
2012 2013
Special Topic for Fourth Quarter 2013
John KeppelPartner and President
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
18
Recognizing the Key Forces for Change
in Outsourcing Market Dynamics
Market Saturation in Traditionally Strong Segments
Sourcing Model Matures in Major Territories and Industries
Stepped-up Pressure on Contract Pricing
Sustained Period of Economic Pressure in the West
ProviderCompetition Up
Rise of theSmall Deal
Deal TermDown
Unit CostDrops
Financial Servicesand ManufacturingNorthern Europe
and U.S. RegionsLargest Western G-2000 Companies
1%
15%
30%
Americas EMEA Asia Pacific
Growth in G-2000 Sourcing
from 5 Years Ago
SIAM
ProviderClient
Multiple ITO and
BPO Providers
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
19
Taking Advantage of
the New Market Forces
Providers should Get smarter with targeting strategies for underpenetrated markets and industries. Seek out underpenetrated industries like Energy, Pharma and Transportation.
Cultivate new clients in bottom quartile of the G-2000 by offering new solutions.
Force 1 Market Saturation in Traditionally Strong Segments
Providers should Solve the challenge of expanding into the more rapidly growing Eastern economies.
Force 2 Sustained Period of Economic Pressure in the West
Note Eastern Service Providers are maturing rapidly, are better positioned and
are starting to win business from new G-2000 companies in the East.
Providers should Focus on delivering good returns, even on reducing revenues.
Force 3 Stepped-up Pressure on Contract Pricing
Improve margins by optimizing the efficiency of delivered service.
Drive down costs via technology innovations, process enhancements and automation.
Force 4 Sourcing Model Matures in Western Markets
Providers should Leverage experience in mature markets to make sourcing relevant to new buyers. Take the opportunity to move directly to current sourcing practices in new industries
and with new buyers, avoiding the growing pains the early adopters experienced.
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
20
� 2013 had increased deal activity but at a smaller average deal size, the new
normal. Services cost less, holding down overall ACV.
� ITO activity is up on the strong performance in EMEA.
� BPO activity recedes due to lack of large deals, especially in the Facilities
Management/Corporate Real Estate function.
� EMEA had a sizable increase in the number of contracts and saw its fourth
straight year of ACV over €8M.
� Americas results were down largely on a decline in U.S. ACV.
� Asia Pacific results suffered from a lack of large deals that
drive their market.
� Manufacturing fell back following several years of strong performance.
Conversely, Energy and Travel, Transport & Leisure performed close to their
prior 5-year highs.
� In 1H14, look for positive Broader Market results, based on a stronger
industry pipeline, and expect a Global Market increase of 3 - 5 percent.
� In 2014, expect service providers to continue to offer more varied
solutions, such as systems integration work, transformation work, project
services and, increasingly, automation.
� ACV declined, but the effect on the market from recovering economies
tempers that. Service providers’ responses to changing sourcing market
dynamics will be key to their success.
4Q13 and Full-Year ISG Outsourcing Index
Summary and Outlook
summarymarket
outlookmarket
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
21
Please contact us with your questions and comments.
Learn More
--- Media Contacts ---
► John Keppel
Partner and President, ISG
+44 (0)7879 432 212
john.keppel@isg-one.com
blog.isg-one.com
► Denise Colgan
Marketing Director, EMEA, ISG
+44 1737 371523
denise.colgan@isg-one.com
► Louise Fernley
Cohn & Wolfe for ISG
+44 207 331 5365
louise.fernley@cohnwolfe.com
Fourth Quarter and Full Year 2013
© 2014
Information Services
Group, Inc.
All Rights Reserved
isg-one.com
*Contracts with ACV ≥ €4M from the ISG Contracts Knowledgebase®
23
The ISG Outsourcing Index has moved to ACV as the primary measure of the
Broader Market. In transition, we will continue to provide a high-level TCV view of
the market via a Scorecard analysis.
Fourth Quarter and Full Year TCV Scorecard
*Contracts with TCV ≥ €20M from the ISG Contracts Knowledgebase®
Scorecard 4Q13 4Q Y/Y 4Q Q/Q 2013 2013 Y/Y
TCV (€B)* Change Change TCV (€B)* Change
Global Market € 16.0 -16% -18% € 66.3 -20%
New Scope € 11.5 -3% -17% € 42.8 -24%
Restructurings € 4.5 -37% -19% € 23.5 -10%
Mega-deals € 2.2 -34% 17% € 11.7 -8%
ITO € 11.2 -20% -8% € 44.2 -16%
BPO € 4.8 -5% -35% € 22.2 -26%
Americas € 4.4 -12% -34% € 21.0 -34%
EMEA € 10.0 -19% -3% € 38.3 -5%
Asia Pacific € 1.6 -1% -36% € 7.0 -35%
www.isg-one.com
Information Services Group is a leading technology insights, market intelligence and advisory services company, serving more
than 500 clients around the world to help them achieve operational excellence. ISG supports private and public sector
organizations to transform and optimize their operational environments through research, benchmarking, consulting and
managed services, with a focus on information technology, business process transformation, program management services and
enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the
deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory
services. Based in Stamford, Conn., the company has more than 800 employees and operates in 21 countries.
knowledge powering results®
top related