formal communication in an organization
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FORMAL COMMUNICATION IN AN ORGANIZATION
BY
DEERAJ CHAUBEY,
MOHIT ,
MRIGANKSHI AGARWAL,
VENKATA SWAROOP,
COMMUNICATION Communication is transfer of information from one
person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver – G.G. Brown.
Communication is the intercourse by words, letters or messages- Fred G. Meyer.
TYPES OF COMMUNICATION
Formal communication it deals with the sharing of official information with others who need it.
Informal communication it is sharing of information with friends, peers which has no skeleton like formal communication.
FORMAL COMMUNICATION INFORMAL COMMUNICATION
FORMAL COMMUNICATION Downward
communication: instructions, directions,
orders feedback
Upward communication: data required to complete
projects status reports suggestions for
improvement, new ideas Horizontal communication:
coordination of cooperation
FORMAL COMMUNICATION
President
VicePresident
VicePresident
Manager Manager Manager Manager
Efforts at coordination
Info
rmat
ion
Instru
ction
s and
directives
TYPES OF FORMAL COMMUNICATION
FORMAL COMMUNICATION
WRITTEN
LETTERS,E-MAILSBLOG ENTRIES,
NOTICE BOARDS
BULLITENS,MEMOS,
HAND OUTS
VERBAL
PRESENTATIONS,SPEECHS,
CONFERENCES.
E-M@IL - ELECTRONIC MAILS.
E-mail is 21st century billboard.
Real Time message conveyed.
Faster than means of communication
Entered into “personal” & “professional” life.
E-MAIL IN BUSINESS
‘E-revolution’ in business communication.
Accepted by the business community as the first broad electronic communication medium.
E-Mail occupies major portion of the internal communication and then news letters and notice boards takes place.
WHY EMAIL AS FORMAL COMMUNICATION
Business on the move. Exchange information
between two or more people with no set-up costs.
Inexpensive than physical meetings or phone calls.
Helps in multitasking. Work on the same schedule. Spend the same amount of
time in the meeting or call. Participant may control their
schedule independently.
Logistics Synchronization
EMAIL- BOON OR BANE
E
•Error Prone.
M
•Misinterpretation.
A
•Authentication
I
•Inconsistency
L
•Liability
SUMMARY Efficient way of
communication. Faster means of carrying
information & ideas. Still not perfect. Can become best
communicating channel.
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