fonolo call back solutions for avaya call centers

Shai BergerCo-Founder & CEO Fonolo

Webinar:Fonolo Call-Back Solutions

for Avaya Call Centers May 29, 2014 2:00 PM ET

Businesses lose

customers every day by putting them

on hold.

Good news! This is an

entirely FIXABLEproblem!

The solution:Offer a

call-back.

“Press 1 to get a call-back from the next agent.”

Can't get a human on phone

Many phone steps needed

Long wait on hold

Unhelpful solution

Extras are pitched

No apology for unsolved problem

Boring hold music or messages

5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10

8.9

8.5

8.2

8.2

8.1

7.8

6.9

Source: Consumer Reports

Customer Service Problems That Infuriate People

Most

(Scale of 0-10, With 10 Being the Most Annoying)

Hold-Times are a Top Complaint

A real-life phone interview

Call-Back Software for the Call Center

How it Works

Ring! A happy caller is connected.

Customer presses 1 for a call-back.

Customer relaxes while Fonolo waits on

hold.

Solutions for All Channels!

In-Call Rescue Mobile Rescue Web Rescue

Deployment in days

Works with equipment from any vendor

Cloud =

Why Fonolo?

Affordable

Cost scales with usage=

SaaS

Fonolo is now part of the Avaya “Select Product Program”.

Exciting News!

• Service can now be purchased through Avaya resellers and distributors.

• In-Call Rescue compliance tested on Avaya Aura.

• Testing on IPOffice is on the roadmap.

A real-life phone interview

Register for this free webinar to join the live Q&A.

May 29, 2014 2:00 PM ET

Register Now!