focus group & survey action plan

Focus Group & Survey Action PlanAPNIC Member Meeting, 19 September 2014

Survey + Focus Group Themes

2

Value / Fees

Communications

Training

Transparency

Community Engagement

Services

Member Value / Fees

3

Review fees

Payment cycles can be difficult to meet

You said… Action

EC conducting a fee review

Analysis of billing cycle impacts & payment options

Transparency

4

More visibility on strategy & planning

More visibility on costs & resources

New feedback mechanisms welcome

Greater understanding of EC

You said… Action

• Improved, detailed activity-based plan

• Publish strategy document

5

Example Activity Plan

Project Name / Background

Project details & deliverables

Benefits to Community

Resourcing

Activity FTEs Budget Capital Exp

Example 4.0 $100,000 $10,000

Transparency

6

More visibility on strategy & planning

More visibility on costs & resources

New feedback mechanisms welcome

Greater understanding of EC

You said… Action

• Improved, detailed activity-based plan

• Publish strategy document

Financial reporting based on new plan

• Meet the EC events• EC direct submission system• Instant feedback project

EC to consider survey report for any further actions

Member Services

7

What’s the future services plan?

Need better information on Transfers

Improve Whois usability

Keep improving MyAPNIC

You said… Action

Services development roadmap to be published

Review of available Transfer information

• Improved Whois template• Roadmap includes RDAP for

better data access

MyAPNIC development in Services roadmap

Training

8

Training in languages other than English

Greater availability of Training

Examine Training fees

You said… Action

Assess language requirements and delivery

options

• Assess member needs• Review online options +

training locations in 2015 plan

Review of training funding model and resources in 2015

Communications

Clear, simple communication

English OK, but consider translations

Increase IPv6 promotion & engagement

You said… Action

• New Blog• Website development plan• Clear comms policy

Review translation options

• Dedicated IPv6 initiatives in 2015 plan

• Assess resourcing / potential partnerships

Community Engagement

10

Clarity on roles, activity and resources

Focus on IPv6 education and security/stability

Supporting NOGs at required level

Transparent LEA engagement

You said… Action

• Event reporting• Resourcing in activity plan

• Updated IPv6 materials• Labs research focusing on IPv6

& DNSSEC• Assess IPv6 training availability

• Define clearer ownership of NOG relationships

• Delivery of more relevant technical material to NOGs

• Reporting of all LEA engagements and requests

Next Steps

• These proposed initiatives are just the beginning– Your survey feedback will guide the development of the proposed

2015 & 2016 Secretariat Activity Plans which go to the APNIC EC for approval

• The initial actions identified in this presentation, plus others developed in the 2015 plan will be added to a web page to allow the community to track progress against deliverables

• The Activity Plan and actions tracker will be published in January 2015

11

Q&A

12

13