fmot - living up to your online hype - slideshare
Post on 07-Jan-2017
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Living Up To Your Community’s Online Hype
part 2FMOT
prospects visit for
verification
#insiteslive
online story = offline reality?
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#insiteslive
FMOTOFFLINE
commitment
“Appeal to both logic and emotion by combining facts with narrative.”
~Lou Carlozo, The Exchange
#insiteslive
#insiteslive
“Mr. Jobs said that Apple wants, ‘the best buying experience’ for its products… most resellers weren’t
investing enough in their stories.”~Ron Johnson, SVP
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become part of the
story
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Die Hard Fan:
• Devoted to the cause
• Self-sacrificing
• Knowledge level is through the roof
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Tour Guide:
• SME
• Involves the audience
• Provides a-ha moments
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Yoda:
• Provides guidance
• Offers clarity
• Not the hero
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OFFLINE STORYBest Practices
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BE WHO YOU ARE ONLINE
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1. Meet their expectations
2. Apartment/Community appearance
3. “What did you like most about us?”
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SOLUTIONS TO THEIR NEEDS
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1. Needs are non-negotiable
2. Determine early on
3. “What do you like most/least?”
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HIGHLIGHT STAND OUTS
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1. Why choose you?
2. Awards, kudos, reviews
3. “Did you know?”
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PRIDE IN COMMUNITY
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1. Management team tenure
2. Fun facts about community
3. “What makes you a great neighbor?”
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CLOSE EARLY AND OFTEN
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1. Before leaving the leasing center
2. In the apartment
3. 3rd attempt before they leave
KEY TAKE-A-WAYS #insiteslive
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SHOW YOUR PRIDE
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ULTIMATE MATCHMAKER
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EASY TO SAY “YES”
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www.satisfacts.com/focus
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THANK YOU FOR ATTENDING!
#insiteslive
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