fixit crew
Post on 22-Feb-2016
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FixIT Crew
Project Team: Michael Jacoby | Toni McPherson | Beverly MedinaProject Sponsor:Long J. Silvers Sr
FixIT Crew
FixIT Crew is a work-order software used by the Information
Technology Department to electronically track all of the IT
needs that are vital to the success of ABC Company.
Current Business ProblemsABC Company’s IT Department is having
trouble with work order assignment and specific communication regarding the work order.
An electronic tracking system would be beneficial to ABC Company to track technician productivity, recurrence of certain computer related issues, and the amount of monetary resources being allocated to which departments and what kinds of computer related equipment.
Proposed Solution Build a work order system that automatically
assigns the work order to a technician based on the user’s input of which department they work in.
Have a system that will produce reports that show how many work orders technicians have been assigned and the outcomes of the completed work orders.
Enable the system to report the amount of money being used by each department and on what type of equipment so ABC Company can allocate department budgets and improve IT Department spending.
Hardware RequirementsDesktop or Laptop PC SystemServer Space
Form HierarchyEMPLOYEES
Login FormWork-order InputGenerate EmailExit
IT DEPARTMENT
Login FormReportsAssignments
System Hierarchy
Business Model DatabaseUSERNamePhoneEmailDeptDateRoomCall Type
TECHWR NumberNamePhoneEmailDeptDate ReceivedRoomDate CompletedCall Type
FINANCIAL …….CategoryPartPriceDept
Implementation minus AccessUSERUserName UserPhoneUserEmailUserDeptUserDateUserRoomUserCallType
TECHTechNameTechPhoneTechEmailTechDeptTechRoomTechWRNumTechDateReceivedTechDateCompletedTechCallType
FINANCIALFinCategoryFinPartFinPriceFinDept
Login Form – User / IT Dept
Work Request Form - User
Work Order Submitted Form
Menu Options for IT
Financial Inventory Form
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