field service management (fsm)

FieldServiceManagement

Professional.Reliable.Experienced.Professional.Reliable.Experienced.

•Assigningrightresourceswithrighttoolsatrighttime.

PrioritizationofcallsbasedonSLAandotherconsiderations.•

Progressupdatesfromonfieldtechnicians.•

Updatestocustomersonjobschedule,statusandservice•

feedback.

MonitoringSLA,Responsetime,Resolutiontime,Machineuptimeand•

Breakdowntime.

Monitoringandtrackingmachineservicehistoryandre-work.•

Informationofserviceengineers’efficiencyonoperationlevel.•

Trackingtravelexpensesandpartsavailability.•

Generatingcustomizedreportsonadhocbasis.•

Worldclassaftermarketproductsandservices

Industrypainareas

WhatFSMdoes?

FSMnotonlyallowscompaniestoappropriatelyschedulebasedontask&

resourceavailability, it alsohelps them tomonitorprogressandmanage

parts inventory effectively. It helps companies to integrate field service

process, improve communication across all levels of organization and

streamline work process ensuring faster resolution time to enhance

customersatisfactionandloyalty.FSMenablescompaniestosyncfieldand

officeoperations.

•Boostscompanypro�itability.

•Rightresourceatrighttimeforrightjob.

•Reductionofoperational&travelcost.

•Effectiveutilizationofresources.

•Mobilecoordination&userfriendly.

•Complementarycustomerportal.

•Customerserviceandresponse.

•Improvedtrackingandvisibility.

•Businessrules�lexibility.

•Centralizedcontrolofalllocations.

Services

• EngineeringServices

www.questinformatics.com

Swiftresponseto

customercalls

RegularSMSandEmailupdates

ImprovesResolution

time

Benefits

Otherofferings

Otherproductsavailable:

•SupportDeskSystem

•RemanufacturingManagementSystem

•AfterMarketERP

•FloatManagementSystem

•RentalandRe-marketingSystem

•WarrantyManagementSystem

•CSA(CustomerServiceAgreement)

•CRM(CustomerRelationshipManagement)

•VendorManagement

Worldclassaftermarketproductsandservices

FieldServiceManagement

Professional.Reliable.Experienced.

QuestInformaticsPrivateLimited#960,IIMain,IVBlock,Rajajinagar,Bangalore-560010,Karnataka,India.

Email:sales@questinformatics.com

Telephone:+91-80-65791453/23206669/65961735

TeleFax:+91-80-23206670

www.questinformatics.com

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