facilitating learning in sometimes remote communities, but nonetheless resilient communities

Facilitating learning in sometimes remote

communities, but nonetheless resilient

communities.

Us ... David McGuire Elsie Gordon Anne King

Project Manager Project Mentor Project Participant

Senior Project Officer – Specialist Homelessness

Services Learning & Development – NSW

Dept Family and Community Services

Part-time Teacher – Community Services –

Dubbo Campus - Western Institute of

TAFE

Caseworker – Lightning Ridge Safe House – Yawarra Meamei

Women’s Group Inc.

Setting the scene ...

Complex, diverse, and dynamic

Conference theme ...

Learning = Resilience

Conference theme ...

ResilienceLearning =

Defining resilience ...

Resilience as a model ...

Challenge

UnderstandGrapple

Solution

Learning as a model ...

ResilienceLearning =

?

The Project – What it was?

• Simple design – 6 Tours• Broad definition of ‘mentoring’• Participant driven content – open

learning outcomes• Planned / documented approach• Participants engaged in management• Sustained (15 months)

The Project – Why we did it ...

The Project – How it was done ...

Individual Development PlansORANA FAR WEST SAFE HOUSE MENTORING PROJECT

Staff Members Name: Service: Developed Date:

Reviewed Date:

OBJECTIVE TASKS WHOM DATE OUTCOME

OBJECTIVE TASKS WHOM DATE OUTCOME

1. Case Management Practises

Mentor Researched Case Management information on websites same given to staff member

Forms Reviewed/ update/ develop/ case management forms and practises

Development of a checklist for Case Management / Client file.

Client feedback forms developed, implemented and utilised

Implement updated / new case management forms Note. With the research and updating of the CM forms it was identified that the service needed to update the client induction manual for the Safe House, crisis and the transitional houses.

Elsie Anne & Marcia

Anne, Marcia / Elsie

Anne, Marcia

Anne and Marcia

27th April 2011

30th May 2011

30th July 2011

30th August 2011

30th November 2011

30.12.11Completed Case Management forms have been reviewed, updated and new forms developed to comply with CM management, implemented and utilised on a daily basis with clients.

OBJECTIVE TASKS WHOM DATE OUTCOME

2. SHS / SHIP Attendance at SHS SHIP Data training.

Anne Anne and Marcia attended training in Dubbo. Anne and Marcia attended SHS SHIP in house training with Mentor

30th June 2011

16th & 17th June 2011

21st June 2011

30.06.11Completed Anne attended the SHS SHIP training in Dubbo and the staff straining provide by Mentor and is competent in SHS SHIP data entry and reports sent to SHOR.

OBJECTIVE TASKS WHOM DATE OUTCOME

3. Residential Tenancy Act 2010 and Boarders and Lodgers Rights and responsibilities

29th May 2011

Staff enquiry re rights and responsibilities of tenants

20- 22.06.2011

Discussion with staff members re the Dept Fair Trading website was accessed for information given on & Residential Tenancies Act, Residential tenancy agreements, condition reports, Rental Arrears, Notice of Termination

Information given on Certificate 1V Social Housing course for 2012

Information given on policy and procedures in regards to eligibility, allocation, managing tenancies and rents

06-08.09.11

Further discussions re payment of rent options, rental arrears, house inspections, Notice To Terminate ( NTT) and Consumer Trader and Tenancy Tribunal (CTTT),

Discussion regarding letter re house inspections and rental arrears same drafted

And utilised same with corresponding with client re notice for House Inspections.

05.03.12

Staff member has enrolled and started in the Certificate IV Social Housing and have attended block one.

Elsie / Anne / Kerry

15.03.12

Competent

Staff have researched, developed forms and letter templates in regards to managing tenancies , have utilised same in client induction, client tenancy management and tenancy / client correspondence

Staff member enrolled In Cert IV Social Housing and attended first block

The Project – the benefits ...

The Project – the learnings ...

MENTORING LEARNING

CONFIDENCE

EMPOWER-MENT

KNOWLEDGE

STRENGTH

ENCOURAGE-MENT

PARTNER-SHIPS

&NETWORKS

INOVATIVELEARNING

PATHWAYS

Adult Learning Principles CheckAdults bring life experiences and knowledge to learning experiences Adults are goal oriented Adults are relevancy oriented Adults are practical Adult learners like to be respected Adults are internally motivated and self-directed

70%

20%

10%

Learning via Feedback – leveraging the 10% + 70%

Formal Training

On-the-job learning

Thank You

Questions, Comments?