face to face: rethinking service development

Face-to-Face:

Rethinking Service Development

Jeanie Lunsford-BatsonSr. Manager, Communications

®

®

TM

TM

TM

CACs were developed “ …to ensure the health of

the consumers and community are being

addressed.” - Senate Bill 1580

North Coast

Pain Clinic

www.colpachealth.org/north-coast-pain-clinic

Sponsored by

Columbia Pacific CCO

Well-Being

http://vimeo.com/84815610

• Ask

• Listen

• Learn

• Co-Develop Ideas

with Members

• Test by Continuing to

Ask & Listen

• Produce

• Continuously Review

Human-Centered Design

• Field Research

• Listening

• Brainstorming

• Prototyping

• Piloting

• Production

• Sharing

• Connecting

• Benefitting

• Overcoming Social

Isolation

www.opb.org/news/series/vitalsigns/give-2-get-how-being-

needed-can-make-you-better/

TM

Food RxTM

• Providing education

• Improving chronic

conditions

• Changing behaviors

Health ResilianceTM

• 13% members = 52% cost

• Dropped 34% ED use

• Dropped 35% hospitalization

• Increased 17% Behavioural

Health & Chem Dep visits

• 9.1 out of 10 provider survey

Any Questions?

Thank You

Jeanie Lunsford

Sr. Manager, Communications

CareOregon

lunsfordj@careoregon.org

503-416-3626 (office)

503-703-5260 (cell)

Copyright © Nov. 2014 by CareOregon, Inc.