extracting and capturing knowledge found in social software tools
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Extracting and capturing knowledge found in social software tools
Neil RichardsKM Consultant
www.knowledgethoughts.com
Today?How law firms are
using web2.0
Quality control Indexing, archiving and distributing
Extracting structured data
How law firms are using web2.0?
No single tool
Social networkingWikis Blogs
RSSTagging
Instead…
Different needsManaging ProjectsTeam knowledge Subject knowledgeFirm knowledge
Client knowledgeIdea sharingCommunications
Examples:
Magic circle team wikis, practice wikis and “Pedias"
Dewey & Leboeuf wikis, blogs, rss & social bookmarking
The Rosen Law Firm wikis for reports, profile pages, communications
Goodwin Proctor wikis for managing projects, clients & legal knowledge
Dykema RSS, communication, information distribution
Over 25% of the AMLaw 200 Client facing blogs
Extracting structured information
garbage in garbage out
To extract useful knowledge you first have to have some
It requires the contributions of many
But lawyers are often too busy…
… or doing other things
Nobody likes filling out forms…
…and structured mark-up is too complex.
'''Berlin''' is the capital of [[capital of::Germany]] and also its largest city;the city is now home to [[population::3,391,407]], down from a peak of 4.5 million before [[World War II]]. It measures [[area::891.69 square kilometers]] and has the coordinates [[coordinates::52°31'N; 13°24'E]].
Berlin is located in the north of [[located in::Germany]]
[[Category:City]][[Category:sample pages]]
{{#ask: [[Category:City]] [[located in::Germany]] | ?population | ?area#km² = Size in km² }}
Submitting knowledge needs to be simple
Order from chaos
Tags / categoriesFavouritesSocial ratingsUsage statsEnrichmentData analysisSocial platforms
Quality control
Monitor key contentTrack changesWatch usage
Have some content PSL & Partner approved
Embed visual indicators of quality
Make the names of contributors visible
Content-appropriate levels of review
Indexing and archiving
Low volume – high value. You can’t index everything.
Take usage into account
Where possible, track “expiry dates” and have a process to retire knowledge
Distribution
Additional information & reference materialhttp://www.knowledgethoughts.com/blog/?page_id=215
Photo creditshttp://www.sxc.hu/photo/787433http://www.sxc.hu/photo/938865http://www.sxc.hu/photo/604247 http://www.sxc.hu/photo/989421 http://www.sxc.hu/photo/334026 http://www.sxc.hu/photo/1088897 http://www.sxc.hu/photo/304293 http://www.sxc.hu/photo/292426 http://www.sxc.hu/photo/253955 http://www.sxc.hu/photo/1005156 http://www.sxc.hu/photo/839415 http://www.sxc.hu/photo/765550 http://www.sxc.hu/photo/590355 http://www.sxc.hu/photo/468027 http://www.sxc.hu/photo/761191 http://www.sxc.hu/photo/821903 http://www.sxc.hu/photo/1032278 http://www.sxc.hu/photo/182201 http://www.sxc.hu/photo/819168 http://www.sxc.hu/photo/866529 http://www.sxc.hu/photo/647502 http://www.sxc.hu/photo/428182 http://www.sxc.hu/photo/575060 http://www.sxc.hu/photo/970189 http://www.sxc.hu/photo/1080889 http://www.sxc.hu/photo/949308 http://www.sxc.hu/photo/228778
Neil RichardsKM Consultant
www.knowledgethoughts.com
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