expert system global intranet - design process

Expert System Global IntranetDesign ProcessGIANLUCA NICOLETTA

TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM

My jobDesign a new Global Intranet portal for Expert System employees

Content migration and translation from old, italian-only intranet

Implementation on pre-existing company’s wiki based on XWiki

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 2

Goals Follow employees’ everyday needs

Align with corporate identity

Adapt to international team

Communication between colleagues

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 3

How I did it1. Interviews

2. Personas

3. Design

4. Implementation

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 4

1. InterviewsFind out the habits of the users, focusing on:

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 5

Job function Country of work

2. PersonasCreate user models from interviews data

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 6

• Developer, 30 years old

• Seniority < 1 year

José

• Linguist, 26 years old

• Seniority 1 year

Giulia

• HR Specialist, 32 years old

• Seniority 3 years

Serena

• PM, 35 yearsold

• Seniority 5 years

Paolo

3. Design Information architecture

Homepage mockups

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 7

Information architecture

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 8

Home

CompanyEmployee’s

ServicesBusiness

AreasCogito

TechnologyTools

How-ToPeople News

Offices

History

Management

Org Charts

Get Started

Product & Component

R & D

MKTG & Sales

Professional Services

Delivery

Finance

HR

Facilities

IT

Everydaytools

TechServices

Homepage mockupsProposition 1

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 9

Homepage mockupsProposition 2

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 10

Homepage mockupsProposition 3

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 11

Homepage mockupsApproved mockup

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 12

4. Implementation Corporate design

Country-customized content

Business Areas Blogs

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 13

Corporate DesignSome content is blurred due to Expert System corporate policy

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 14

Country-customized contentNavigation items and page contents change in respect of the user country

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 15

Business Areasblogs Updates directly on the

homepage

Communication targeted by business category

Some content is blurred due to Expert System corporate policy

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 16

Thank you!Special thanks to my Expert System colleagues and:

Marco Varone, President and CTO

Andrea Belli, R&D and Technology Director

Francesca Petronio, Corporate HR Director

Expert System logo is a property of Expert System Spa

All content published by courtesy of Expert System Spa

GIANLUCA NICOLETTA - TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM 17