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8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
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ISBN 978-974-11-0885-5
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8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
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Evaluation on Service Satisfaction of the People by
Bang Kratuek Sub-district Administrative Organization
( ) .
25/5 4
73170
0-2441-9040-3 39
0-2441-9044
= Evaluation on Service Satisfaction of the People
by Bang Kratuek Sub-district Administrative Organization / ,
, ,
82
ISBN 978-974-11-0885-5
1. - I. II. III. IV.
JS7153.3.A8 784 2550
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Evaluation on Service Satisfaction of the People by
Bang Kratuek Sub-district Administrative Organization
( ) .
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4 1) 2) 3)
4)
2550
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1
- 1
- . 3
- 3
- 2550 23
- 23
- 23
- 24
2
- 25
- 27
- 27
- 29
- . . 2549 32
- 36
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1 11
2 403 44
4 47
5 48
6 49
7 50
8 51
9 55
10 56
11 57
12 58
13 59
14 63
15 64
16 65
17 66
18 67
19 71
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8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
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1 . 2
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8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
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(Quantitative Research)
(Documentary Research)
4 (
)
4
1
. 2
3
4
4
3 73
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1
. . 2544 4 ( . . 2544-2547)
. .
.
. .
.
4 ( . . 2544-2547)
10 ( . . 2548-2553)
.
. .
.
. .
10 ( . . 2554 )
.
.
.
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2
5 ( : 2545)
1)
2) ( .) . .
.
3) ( .)
4)
5)
( .)
. . 2537 (
5 . . 2546)
. ( 1)
. . 2537
. 5 2 2538
30 2545 . 6,744
1
. - . 2 - . 1 6 - . 2 3
- 1
2
. 1
.
.
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3
.
. 6
1.
2.
3. /
4.
5.
6.
1.
15
5 12.847 8,030
2.
( ) 2 , 4 , 5 , 7
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4
3. 8 8
1 2 3 4 5 6 7 8
4.
9,011 4,294 4,717
( 28 2550 )
5,037
- 1 2,461 1,139 1,322 1,307
- 2 2,189 1,051 1,138 1,819
- 3 408 210 198 109
- 4 938 435 503 391
- 5 665 322 343
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5
378
- 6 1,282 625 657 640
- 7 331 165 166 95
- 8 737 347 390 297
5.
- 13
- 10
- ( ) 65
- 5
- 3
- 2
- 2
.
, , 51 (1) 1(2) . 1(3) 1(4) 1(5) . 1(6) 1(7) 2(8) 2(9) . 2(10) 2(11) 2(12) 2
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6
(13) 2(14) 2(15) 2(16)
2(17) 2(18) 2(19) . . 2(20) 2(21) ( ) 2(22) 2(23)
2(24) 2(25) 2(26) 2(27) 2(28) 2(29) 2(30) 4(31) 4(32) 5(33) . 5(34) . 6(35) 6(36) ( ) 6(37) . 6(38) 6(39) 6(40) 6(41) 7(42) 7(43) 7(44) 7
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7
(45) 8(46) . 8(47) 8(48)
8(49) . 8(50) 8(51) 2 1,5
7 1. 12. 23. 24. 1 4
2,3 8 4 4
5. 46. 57. 6
, 73 1,354
1. 1 10 100 2. 2 30 801 3. 4 7 120 4. 5 5 91 5. 6 14 122
6. 7 2 10 7. 8 5 110
6.
1.
- 1
2- 1
( ) 5
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8
- 10 ( 1, 2, 3, 4, 6, 7,8, , . . . .
- ( )
- 1) 2)
3)
- 1
( .)
2.
1. 2 1 1
(1) 5(2) 3(3) 1(4) 6
2. 1
53.
- 1
2 5- 1
4 - - 2
5 ( )- 100
4.
- 1
( 5 )- 1
- 1
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9
7. 1.
(1) 5 -
(2) - ( 6 ) -
- 4 1,600
- 4 4,800
- 31 23,617
2.
- 40
- 90
3.
- -
4.
- 1
7, 5 , 4 2 1,200 - 11
1) 1 2,400 2) 1, 2 2,500 3) 1, 2 1,100
( 1 2 )4) 2 800 5) 2 3,000 6) 4 ,8 3,000 7) 1,2,3,4,8 5,400
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10
8) 5,6, 7 3,500 9) 7 800 10) 7 400
5.
- 11 8.
1. - 52
2. - 1 40 - 1 60 - 1 60 - 1 79 - 1 20 1- 1 25 2- 1 30
3,4,8- 1 25
5,6,7- 1
- 1 23
- 3
(1) 300
(2) 200 (3) 100
9.
1.
(1) 21
10 6 3
2
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11
(2) 13
(3) 15
(4) 17
(5) 16
1
.1. .4 - 4 2
2. .6 - 11 -
3. .3 - 6 2
4. .3 - 2 3
5. .5 - - 2
6. .6 - 1 1
7. . 1 - 1
8. . 3 7 1
9. . 1 - -
10. . 1 6 -
11. - - 1
12. 15 8 2
13. - - 1
21 45 16
2.
8 (1)
(2) 1(3) 1(4) 1(5) 2(6) 2(7) 2(8) 3
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(9) 3(10) 3(11) 4(12) 4(13) 4(14) 5(15) 5(16) 6(17) 6(18) 6(19) 7(20) 7(21) 7(22) 8(23) 8(24) 8(25)
(26)
(5) 2549 43,629,575.88 ( 30 2549)
(1) 3,925,940.37
(2) 27,870,374.36
(3) 3,848,398.00
(4) . ( ) 3,595,968.00
(5) ( ) 250,145.15
(6) 4,138,750.00
( )
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13
1
3 ,
2 ,
10 100
3 4 3,500
1 5 600
1 6 400
1. 7 2,400 3-4
2. 6 2,500 3
3. 5 1,100 3
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14
2
3 8 4 , ,
1
30 801
7 4 10,677
2 4 800 /
1. 10 5,400 5
2. 6 2,500 3
3. 5 800 3
4. 8 3,000 4
5. 200
2 5
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15
3
8 , 2 1
,
8
-
4 4 1,000
10 5,400 5
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16
4
6 , 5 8 , 2
7 120
6 5 4,770
7 3,000 4
5
1
5
7 , 6 4
4 6
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17
5 91
3 4 600
2 5 1,900
/
600
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18
6
7 , 4, 5
5, 7
14 122
5 4 2,220
1 5 2,300
8 3,500 4
7
- , 6 , 5
6,
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19
2 10
1. 8 3,500 4
2. 5 800 3
3. 7 400 3
8
4 2, 3
4
5 110
3 4 850
1 4 400
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20
1. 7 3,000 4
2. 10 5,400 5
.
1.
- / 10,000 - ( .) 23,000
- 20,000
- 216,000 - 10,000
- 80,000
- 200,000
2 2.1
(1) 5 133,000 5 95
475
(2) 1 450,600 ( ) 5 210 1,502
(3) . 1 523,160 0.15 285
902
(4) 480,000
6
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21
2.2
- . 2 700,000
2.3 /
(1) . 6 257,400
0.60 105 . 1.10 x 1.10 12
(2) . 2 1,195,000 5
. 0.60 429
.1.10 x 1.10 .
0.60 429 0.15 1
(3) 6 481,650 3 BSM
195 1
(4) 2 91,000 2 32 BSM
50 1
(5) 2 98,176
1.00x1.20 6
(6) 5 303,472 0.38 76 1
3.
-
4.
- 250,000 - 3 195,000
- 45,000
- 170,000 - 20,000
- 100,000
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22
5.
- . . 300,000
-
10,000
6.
-
150,000
- 100,000 - 120,000
- 300,00
,
,
, ,
,
7.
- 100,000
- - 1-8 100,000 - 1,752,000
- 100,000
8.
-
50,000
9.
- 40,000
10.
-
100,000
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8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
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23
2550
2550
4
8 2
1.
/ 4
2.
3.
4
4
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24
( )
1. 2. .
3. .
4.
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2
6
1) 2) 3) 4) 5)
. . 2549
6)
1.
1.
2.
3.
4.
1.
2.
3. .
4.
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26
1.
2.
3.
4. OTOP SMEs
5.
6.
7.
8. 9.
10.
11.
12.
1.
2. 3.
4.
5.
6.
7 .
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27
8.
2.
/ 4
1.
2.
3.
4.
3.
(Satisfaction)
(2544 : 4)
(2542 : 18)
(2532 : 65)
(2541 : 5)
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28
(2542)
Abraham H. Maslow (1970 : 69-80)
(Lower Needs)
(Higher Needs) 5
1. (Physical Needs)
2. (Safety Needs)
3. (Social or Belonging Needs)
4. (Esteem Needs)
5. (Self Realization or Self
Actualization Needs)
Gilmer (1966 : 380-384)
1.
2.
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29
3.
5 8
20
4.
5.
Heider (1953 : : 2540)
1.
2.
3.
4.
5.
6. 7.
8.
9.
10.
11.
4.
(2539)
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SERVICE 7
S = Smiling & Sympathy
E = Early Response
R = Respectful V = Voluntaries Manner
I = Image Enhancing C = Courtesy
E = Enthusiasm
( 2548 : 20)
2
(2537 : 34) 5
( 2548 : 21)
(Specification)
(Equality) (Affective Neutrality)
Parasuraman (1985)
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(Process)
(Outcome) (Interaction)
Scardina (1994)
1. (Tangible)
2. (Reliability)
3. (Responsiveness)
4. (Assurance)
5. (Empathy)
Helen Woodruffe ( : 2547 , 9-10)
1.
1.1 (People-Based Services)
1.2 (Equipment-Based Services)
2. (Level of Contact)2.1 (High Contact Service)
2.2 (Low Contact Service)
3. (Profit Orientation) 2 3.1
3.2
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5.
. . 2549
. . . . .
. .2549 . . . . . .
1.
. . . . . 2/2549 24 2549
. . . . . .
. . . . .
1.
60
40
( . )
/
4 1 /
.
. . 2549
1. 2549
2549
1.
/
4 .
2548 2.
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33
. .
2549 . . . . . .
2 . 1 .
( 1.)
8 1
2 2.
3.
3.
.
4. .
(1) . 1 (2) . 1 (3) 1 (4) 2 (5) 1
( 1.) .
75
5.
.
40
5.1
= ( 40 % ) x ( )
100
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34
5.2
.
(1) 75
3
(2) 95
.
3 5
1
5.3
(1) 5.
(1.1) 3 2 1.5
1
(1.2) 3 (1.3)
4 1 5 1 4 1
3 1 (1.4) 2
5.1 5.2
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(2) (2.1) 2
(1 1 ) 1
( 2) ( 4)
(2.2)
(1 ) 1
(2.3) ( 2 )
(3)
5.3
6.
4.
. . . . . .
1
7.
3.
8.
( 2 ) . . 2548
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36
35
. . 2542
9.
4.
. . 2542
. . . 30
10.
5. . .
. .
. . .
. . . . . . 1
6.
(2547)
. ( ) 401 2
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37
(2548)
80
(2545)
2 326 32 326 704
(2542)
107 209
60.77
0.05
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38
(2548)
603
6
(2538)
785 419 366
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3
(Quantitative
Research) (Documentary Research)
4
3
1.
3
4 /
1.
2.
3.
4.
4 1)
. 2)
3)
4)
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3.
4 1)
2) 3) 4)
4. 5. 6.
7.
2550
(Descriptive Statistics)
(Percentage) (Mean) (Standard
deviation) (Minimum) (Maximum)
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4
3 1) 2)
3)
4 1)
2)
3)
4)
921 933 100
208
(
) 183 212
330 1 1 1
3 4
73
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44
(1)
5347 50 38
40-49 30-39 20-29 25 21 15
20 1
99 2 3( 70) 21 1
3
(n = 208)
(n = 207)
97 46.9
110 53.1
(n = 205)
20 2 1.0
20-29 31 15.1
30-39 43 21.0
40-49 51 24.9
50 78 38.0
(n = 206)
203 98.5
1 0.52 1.0
- -
(n = 203)
42 20.6
142 70.0
- 17 8.4
2 1.0
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45
41 24 (
) 10 9 5
44 .
15 13 3
3
( )
(n = 208)
(n = 196)
3 1.5
7 3.6
20 10.2
21 10.7
47 24.0
80 40.8
18 9.2
(n = 208)
8 3.8
91 43.7
32 15.4
. 31 14.9
. 13 6.3
26 12.5
7 3.4
- -
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47
.
74 ( = 74.24) . 50 41 80 22
65-7050-55 70-75
9 8 7 60-65 75-80 55-60
5 4 3 ( 4)
4
(n=208)
80 45 22.2
75-80 9 4.4
70-75 15 7.3
65-70 18 8.8
60-65 11 5.4
55-60 6 2.9
50-55 16 7.7
50 102 41.3
= 74.24
= 16.99
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48
.
74 ( = 74.65)
. 50 45
80 23 75-80 55-60
60-65 12 11 9
50-55 65-70
70-75 ( 5)
5
(n = 208 )
80 47 23
75-80 24 11.6
70-75 - -
65-70 - -
60-65 18 8.7
55-60 23 11.2
50-55 - -
50 93 45.5
= 74.65 = 16.47
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49
.
.
76 ( = 76.06)
. 49 50
80 27 60-6565-70 70-75
55-60
8 6 5
50-5575-80 ( 6)
6
(n =205)
80 56 27.3
75-80 - -
70-75 10 4.9
65-70 12 5.8
60-65 17 8.3
55-60 10 4.9
50-55 - -
50 100 48.8
= 76.06 = 17.31
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51
(2)
49 51 50 29
40-49 30-39 20-29 26 23 20
20 2 ( 100) 72 20 -
4 3
8
(n = 183)
(n = 181)
89 49.2
92 50.8
(n = 180)
20 3 1.7
20-29 36 20.0
30-39 42 23.3
40-49 46 25.6
50 53 29.4
(n = 183)
183 100.0
- -- -
- -
(n = 181)
37 20.4
131 72.4
- 8 4.4
5 2.8
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52
41 34 11
1 3 ( 38) . 17 16
2
8 ( )
(n = 183)
(n = 178)- -
7 3.9
20 11.3
12 6.7
73 41.0
60 33.7
6 3.4
(n = 183)
3 1.6
69 37.7
29 15.8
. 31 16.9
. 15 8.3
25 13.7
11 6.0
- -
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53
( 97) 10 16 11-15
2 1 5 4,001-8,000
43 4,000 15,000
8,001-12,000 17 16 15 12,001-15,000 5 4
8 ( )
(n = 183) (n = 183)
10 178 97.3
11 - 15 2 1.1
16 3 1.6
= 4.83
= 2.21
(n = 175)9 5.1
4, 000 29 16.6
4,001 - 8000 75 42.9
8,000- 12,000 27 15.4
12,001 - 15,000 7 4.0
15,000 28 16.0
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63/91
54
. 10 40 11-30 31-50 28 18
. 70 6 21 ( 8)
8 ( )
(n = 183)
. (n = 183)10 74 40.4
11 - 30 51 27.931- 50 33 18.0
51-70 15 8.2
70 10 5.5
= 21.35
= 18.78
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64/91
55
.
.
68 ( = 68.19)
47 50
80 25 55-60
70-75 3
( 9)
9
(n = 183)
80 46 24.8
75-80 12 6.5
70-75 5 2.7
65-70 12 6.5
60-65 8 4.4
55-60 6 3.3
50-55 9 4.9
50 85 46.9
= 68.19 = 15.47
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65/91
56
.
75 ( = 75.63) .
50 44
80 70-75 25 13
60-65
50-55 9
75-80 65-70
55-60 ( 10)
10
(n = 183)
80 46 25.1
75-80 - -
70-75 24 13.1-
65-70 - -
60-65 17 9.3
55-60 - -
50-55 16 8.7
50 80 43.8
= 75.63 = 15.69
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
66/91
57
.
80 ( = 80.09)
. 48 50
80 23
60-65 75-80
65-70 9 8 7
50-55 ( 4)
55-60
70-75 ( 11)
11
(n =183 )
80 44 23.3
75-80 15 8.2
70-75 - -
65-70 12 6.6
60-65 17 9.3
55-60 - -
50-55 8 4.4
50 87 48.2
= 80.0 = 13.83
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
67/91
58
.
. 76
( = 76.09)
. 54 50
80 29
55-60
50-55 9 7
( 12)
12
(n =183)
80 54 29.4
75-80 - -
70-75 - -
65-70 - -
60-65 - -
55-60 17 9.3
50-55 13 7.1
50 99 54.2 = 76.09 = 16.89
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
68/91
59
(3)
56 44 50 32
40-49 30-39 27 25
20 2
99 1 63
24 3
13
(N = 214)
(n = 212)
118 55.7
94 44.3
(n = 210)
20 5 2.420-29 27 12.9
30-39 54 25.7
40-49 57 27.1
50 67 31.9
(n = 209)
208 99.5
1 0.5
- -
- -
(n = 211)
50 23.8
134 63.3
- 21 10.0
6 2.9
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
69/91
60
41 15
5 4 3 2 1 1 3
38 .
18 17 13
3
13 ( )
(N = 214)
(n = 203)
2 1.0
8 3.9
31 15.3
11 5.4
62 3.5
84 41.4
5 2.5
(n = 211)
6 2.8
80 37.9
35 16.6
. 37 17.5
. 15 7.1
27 12.8
11 5.3
- -
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
70/91
61
98 10 11-15 16 1
5 1 3 33
4,001-8,000 8,001-12,000 15,000 4,000
23 19 14 12,001-15,000 6 5
13 ( )
(N = 214)
(n = 212)
10 208 98.1
11 - 15 3 1.4
16 1 0.5
= 4.60
= 1.95
(n = 204)
13 6.4
4, 000 28 13.7
4,001 - 8000 68 33.4
8,000 - 12,000 46 22.5
12,001 - 15,000 11 5.4
15,000 38 18.6
. (n = 214)
10 95 44.8
11 - 30 56 26.4
31- 50 36 16.0
51-70 13 6.2
70 14 6.6
= 18.76
= 18.02
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
71/91
62
. 45 . 10 . 11-30 31-50
26 16 70 51-70 7 6 . 19
( 13)
13 ( )
(N = 214)
. (n = 214)10 95 44.8
11 - 30 56 26.4
31- 50 36 16.0
51-70 13 6.2
70 14 6.6
= 18.76
= 18.02
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
72/91
63
.
72 ( = 71.76)
. 50 45
80 ( 27)
60-65 50-55
70-75 65-70 55-60
8 7 5 4
75-80 ( 14)
14
(n = 210)
80 56 26.9
75-80 - -
70-75 10 4.8
65-70 9 4.3
60-65 16 7.7
55-60 9 4.3
50-55 14 6.7
50 96 45.3
= 71.76 = 16.34
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
73/91
64
.
. 75 ( =
74.70)
. 49 50
80 70-75 55-60
75-80 20 12 10 9
50-55
60-65 65-70 ( 15)
15
(n = 209 )
80 42 20.0
75-80 18 8.6
70-75 25 12.0
65-70 - -
60-65 - -
55-60 21 10.0
50-55 - -
50 103 49.4
= 74.70 = 16.41
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
74/91
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
75/91
66
. 74
( = 74.68)
. 50 43
80 36
55-60 50-55
60-65 8 5
75-80 70-75
65-70 ( 17)
17
(n =206 )
80 74 36.1
75-80 - -
70-75 - -
65-70 - -
60-65 11 5.3
55-60 17 8.3
50-55 16 7.8
50 88 42.5
= 74.68 = 17.67
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
76/91
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
77/91
68
41 26 12
3 23 .
17 15 3
18 ( )
(n = 330)
(n = 311)
16 5.1
15 4.8
36 11.6
9 2.9
81 26.0
129 41.5
25 8.0
(n = 313)
11 3.5
94 3.0
71 22.7
. 53 16.9
. 25 8.0
48 15.3
11 3.5
- -
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
78/91
69
97 10 3 16 11-15
( 2 1 ) 5
4,001-8,000 39 8,001-12,000
15,000 17 16 13
18 ( )
(n = 330)
(n = 330)
10 320 97.0
11 - 15 4 1.2
16 6 1.8
4.45
= 1.84
(n = 309)
41 13.3
4, 000 32 10.4
4,001 - 8000 120 38.8
8,001 -12,000 52 16.8
12,001 - 15,000 14 4.5
15,000 50 16.2
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
79/91
70
. 55 . 10 11-30 31-50
25 12 . 70 51-70 5 4 . 15 ( 18)
18 ( )
(n = 330)
. (n =330)10 182 55.2
11 - 30 81 24.5
31- 50 39 11.8
51-70 13 3.9
70 15 4.5
= 14.76
= 16.00
(n = 330)
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
80/91
71
.
76 ( = 75.95)
. 50 50
80 21 55-60
75-80 65-70
8 7 6
70-7550-55 2 ( 19)
19
(n = 330)
80 68 20.5
75-80 24 7.2
70-75 8 2.4
65-70 20 6
60-65 14 4.2
55-60 25 7.5
50-55 8 2.4
50 163 49.8
= 75.95 = 28.11
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
81/91
72
. 74 ( =
73.53)
. 1 4 25 50
80 21
75-80 60-65 65-70 50-55
12 9 8
70-7555-60 ( 20)
20
(n = 330)
80 70 21.1
75-80 38 11.5
70-75 - -
65-70 27 8.2
60-65 29 8.85
55-60 - -
50-55 25 7.6
50 81 23.6
= 73.53 = 26.28
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
82/91
73
.
77 ( = 77.16)
. 45 50
80
75-80 21 12 60-65
50-55 65-70
9 7 6
70-75
55-60 ( 21)
21
(n =330 )
80 69 20.9
75-80 40 12.1
70-75 - -
65-70 19 5.8
60-65 29 8.8
55-60 - -
50-55 23 7.0
50 150 45.4
= 77.16 = 27.51
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
83/91
74
.
73 ( = 73.36)
. 47 50
80 75-80
20 13
55-60 60-65 65-70
9 6 5
70-75 50-55 (
22)
22
(n = 330)
80 67 20.2
75-80 44 13.3
70-75 - -
65-70 17 5.2
60-65 20 6.1
55-60 28 8.5
50-55 - -
50 154 46.7
= 73.36 = 30.54
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
84/91
5
(Quantitative Research)
(Documentary Research)
4 (
)
4
3 73
1. .
2. .
3.
.
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
85/91
76
4.
.
. .
7 ( 23 )
23
1. 82. 13. 1
1. 7
2. .
-
-
2
1
1
1. 2
2. 1
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
86/91
77
23 ( )
1.
-
-
5
3
2
2.
- 2
1
4
4
3.
-
-
3
2
1
4.
-
-
-
-
-
7
2
2
1
1
1
5. 1
1. 12. 1
3. 1
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
87/91
78
24
1. . 4
2. 1
1.
7
2. 1
3. 1
4. 1
1. 2
2. 1
3. 1
4.
2
5.
2
6. 1
1.
-
- ( )
2
1
1
2. 2
3. 1
4. 1
5. 1
6.
3
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
88/91
79
24 ( )
7. 1
8. 1
9. 1
10. 2
11. 1
1.
- -
2
1
1
2.
-
- ( 42)
2
1
1
3. ( ) 1
4. 15. 1
6. 1
7. 18. 1
9. 1
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
89/91
80
1.
2.
1.
2.
3.
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
90/91
-
8/7/2019 Evaluation on Service Satisfaction of the People by Bang Kratuek Sub-District Administrative Organization
91/91
(2544). : .
: ,
.
(2532).
. :
, .
(2548).
.
.
(2538).
. : .
Abraham H. Maslow (1970). Motivation and Personality. 2 nd ed. New York : Harper and Row.
Gilmer, V.B. (1966). Industrial and Organization Psychology. New York : McGraw Hill.
Parasuraman (1985).Discrepancy Evaluation for Educational Program Improvement and
Assessment. Berkeley, Calif : Mc Cutchat Publishing.
Scardina D.L. (1994) Education Evaluation and Decision Making Itasca, Illinois : Peacock.
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