eu – ist contract project ist contract third concertation meeting fp6 cluster on technologies for...
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EU – ISTCONTRACT
Project
IST CONTRACT
Third Concertation Meeting
FP6 cluster on Technologies for Digital Ecosystems
Brussels / 21-22th May 2007
EU – ISTCONTRACT
Project
CONTRACT use cases
April 2007 EU IST CONTRACT 3
CONTRACT use cases
Three contractual Use Cases Dynamic Service Procurement in Car Insurance Industry
(Y’ALL, Netherlands) Aerospace Aftermarket
(Lost Wax, UK) Web-administrated System of Certification Technology
(Certicon, Czeck Republic)
April 2007 EU IST CONTRACT 4
Y’ALL: Dynamic Service Procurement in Car Insurance Industry. CarRepairGrid
Actors:• Insured (peoples, legal entities)• Insurance companies• Repair companies• Lawyers, Towing companies,
Medical Doctors, …
Insured objects
Events: • Accidents • Repairs• Claim settlement
European initiatives:• Harmonization Law• Fraud detection (e.g. 3-7% uninsured)
April 2007 EU IST CONTRACT 5
CarRepairGrid: Challenge
Context: Repair damaged cars Negotiation between insurance and repair company
• Speed, Price, Quality• Method of repair, Selection of material,Paint, Coalition
Now: negotiation by hand long term (yearly)
Challenge: Automated negotiation short term (every claim) Include SLA
April 2007 EU IST CONTRACT 6
CarRepairGrid: actors
Negotiate between insurers and repairers
•Speed•Price •Quality
CarRepairGrid mediates between:– Customer– Insurance Company– Repair Company
•Method of repair•Selection of material•Paint•Coalition
Car Repair = repair/replace + (re)paint + test
April 2007 EU IST CONTRACT 7
CarRepairGrid: Process View (‘default process’)Customer Damage Secure Repair Company Insurance Company
report damage asses & delegate
repair intake
request proposals
send proposal
judge & select RC
get car & repairtransport car
send invoicejudge invoice
send invoiceget invoice, pay,handle invoicewith customer
deliver carget carevaluate
repair
customer might have topay part of the bill, forrepairs not covered
by insurance
damage report shouldbe complete and
accurate
April 2007 EU IST CONTRACT 8
CarRepairGrid: Repair Contract
Parties Insurance Company (1)Damage Secure (1)Repair Company (N)
Service • Damage Secure selects the appropriate Repair Company for a car repair on behalf of the Insurance Company• Repair Company repairs a car of an Insurance Company’s Customer
Context Car repair, insurance settlement
Main parameters Price, time, vicinity, quality of repair, type of repair
Establishment Initiated by the Insurance Company, brokered by Damage Secure
Termination Finishes after Repair Company delivers repaired car in accordance with Insurance Company’s requirements
April 2007 EU IST CONTRACT 9
Lost Wax: Aerospace Aftermarket
New business model for Aerospace Industry:
Airlines buy a service from engine manufacturer.
Maintenance becomes main business for manufacturer.
Complex and customised requirements.
Either party may wish to change contract.
Contracts worth millions of Euros and last several years.
April 2007 EU IST CONTRACT 10
Actors
Engine Manufacturer Repair or replace engines and modules
Part Manufacturer Repair or replace parts
Engine needs to be repaired
Operators Fly aircraft
Serviceable engine available for use
Parts need to be repaired
New or repaired parts available for use
April 2007 EU IST CONTRACT 11
Parts Supplier
Operator
System/Resource View
Facility
System
Asset
Manufacturing Facility
Warehouse
Engine Manufacturer
Skilled Resources
Engine Pool Module Pool
Scheduled Events
Module Repair Facility
Aircraft
Engines
Routes
Unscheduled Events
Overhaul Facility
April 2007 EU IST CONTRACT 12
Process View
Land aircraft
Schedule maintenance
Operator Engine Manufacturer Parts Manufacturer
Remove engine
Replace with engine from pool
Operates Aircraft Monitors Engine Health Indices
Inform Operator maintenance is
required
Inform Operator maintenance is
required
Repair/refurbish engine modules Supply parts
April 2007 EU IST CONTRACT 13
Aftercare contract
Parties Operator (N)Engine Manufacturer (1)Parts Manufacturer (N)
Service Swap Out Engine, Monitor Engine Health, Handle Unscheduled Event
Context Parts supply, Third-Party Overhaul Facility, Overhaul Facility, Logistics (currently fixed)
Main parameters date, flight data, engine health indices, overhaul & module repair facilities
Establishment Initiated by the Operator, brokered by the Engine Manufacturer
Termination End of defined time-period (contract exists throughout life of model)
April 2007 EU IST CONTRACT 14
Certicon: Web-administrated System of Certification Technology
PARTICIPANTS International Owner of the Certification Idea National Licensee Sub-licensee(s)
Test Centres Test Room Operators Testers
Candidates
Test Rooms Mobile Test Rooms Software Platforms Test Base
Test Sessions
EQUIPMENT
EVENT
Suppliers
Licensees
Consumers
April 2007 EU IST CONTRACT 15
Certicon: Modular Certification Testing
Test CentreCandidate
Test Room Operator
Tester
National Licensee
AccreditationAccreditation
Accreditation
Certification Programme Administration
SupervisingMarking
HostingCertification Testing
April 2007 EU IST CONTRACT 16
Opportunities for Electronic Contracting
Negotiation of inter-supplier contracts currently very time consuming longer-term static contracts used agents negotiating on behalf of individual suppliers respecting their
preferences and constraints
Testing of individual candidates currently very limited choice low number of non-institutional
candidates on-demand test-session generation based on customer requirements
Monitoring of the quality standards tester success rate test room overloading
April 2007 EU IST CONTRACT 17
State View
Received Application
Enrolled Tested EvaluatedRegistered
Application Rejected
Payment received
No payment
Session cancelled
Deadline passed
Exam Cancelled
Concluded
Session aborted
Refunded
Contract Aborted
Refund deadline passed
Application incorrect or no capacity
Application accepted
Cancelled by either party
Start
Application sent
Test started
Result announced
Recorded
Grade awarded
Incapable to evaluate
Application resent
Happy path
Test in Progress
Test completed
April 2007 EU IST CONTRACT 18
Certification Test Contract (2.2.1)
Parties Candidate (N)Test centre (1)
Service Certification testing = test facility provision + test marking
Context accreditation contracts, certification programme enrolment
Main parameters date, place, module, SW platform
Establishment Initiated by the Candidate, brokered by the Licensee
Termination finishes after the test is marked and recorded
EU – ISTCONTRACT
Project
END
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