enterprise content management, or ecm, can help efficiency and effectiveness
Post on 22-Nov-2014
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Today’s Agenda
• What are the use cases for Enterprise Content Management (ECM) in my organization?
• How can Enterprise Content Management (ECM) help me get more value out of my existing applications?
• What are the differences between content management applications?
• What are some examples?
The CIO’s Tall Order
• What IT projects will make the most meaningful difference to the business today?
• What can I do to make us leaner now and position us for future growth?
Which enterprise applications manage the data that keep your business running?
Do you have legacy systems or enterprise applications built on one of these?
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Information SilosInformation Silos
Con
tent
Stru
ctur
ed D
ata
Paper, Emails, PD
Fs, etc.
ERP, AP, H
R, C
laims, etc.
Enterprise Applications are expected to run the process but don’t handle content
Notification
Routing
Confirmation
Letter creation
Forms
Document retrieval
Unauthorized Employee
Lost Document
Past Due Document
Volume
Time per Transaction
Days outstanding
Employee Performance
FINANCIAL SERVICES
New Accounts
Positive Pay
Lending
Investments
Trust
Lockbox
Statements
Fraud Detection
Operations
STATE & LOCAL GOVERNMENT
Social Services
Vital Statistics
Auditor
Treasury
Clerk of Courts
Law Enforcement
Rehab & Corrections
Affordable Housing
HEALTHCARE
Coding
Patient Services
Registration
Patient Accounting
Medical Records
Management
Human Resources
Accounts Payable
INSURANCE
New Business
Underwriting
Claims
Customer Service
Accounting & Finance
Producer & Agent
Management
HIGHER EDUCATION
Admissions
Financial Aid
Registrar
Human Resources
Accounts Payable
Alumni Records
Development
MANUFACTURING
Procure-to-Pay
CAD, Design Change
Management
ERP Augmentation
Order-to-Cash
Quality Management
Governance, Risk and
Compliance
Vertical Processes Need Content
How does this fit inside of Enterprise Content Management
(ECM)?
ECM in 60 Seconds?
Business / Collaborative Content Management
Persuasive Content Management
Transactional Content Management
Transactional Content ManagementTransactional Content Management
The CIO’s Tall Order
• What IT projects will make the most meaningful difference to the business today?
• What can I do to make us leaner now and position us for future growth?
Content Centric Processes
Abandoned Processes
Specialized Processes
Retrieve documents right from ERP application screen.
Automate with WorkflowAutomate with Workflow
• Content-enabling ESRI GIS
• Shared services accounting operation content-enabling SAP
So remember…
• In this tough economy, get more out of your existing IT investments
• Untamed business processes are costly
• Look to transactional content management for proven and predictable ROI
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