enghouse interactive integrated cc portfolio
Post on 14-Apr-2017
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© Enghouse Systems Ltd 2011
Supervisor / Manager
Agent
Customer
Voice & Screen RecordingAgent Evaluation & Coaching with Quality Management Suite
FAQ, Articles and Scripting with
Knowledge Management (KMS)
Complete Contact CenterManagement with
Communications Center (EICC)
A Unified Portfolio That Enables Great Customer Communications
Ensuring Qualitywith Speech Analytics
Self-Service IVR withCommunications Portal (EICP)
and Mobile Navigator
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