endava career days jan 2012 - business process management

Business Process Management

Eduard Cimbru27.01.12

Henry’s Ford assembly line (1903)

2

•Single process with Sequenced activities

•Each worker performed a single task

•FACTS: first affordable car, Increased Productivity, best

paid workers

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Agenda

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WHAT IS A BUSINESS PROCESS?

•A business process is the set of activities required to

accomplish a common goal.

•The activities may be performed by people or systems and

are completed either sequentially or in simultaneously.

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WHAT IS BUSINESS PROCESS MANAGEMENT?

•Management of business processes?

•It is The Goal, The System, The Expected Results

•The Goal: efficient process with visibility

•The System:

•management of people involved in the process

• system to system communications

•The Results: process improvement

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WHEN SHOULD YOU DO BPM?

When you have:

•A clear flow of high-volume transactions that need to be passed from one

person to another

•Multi-step process with critical processing time

•Unclear roles and gaps in the process

•General: low satisfaction with a business service (low employee satisfaction)

Examples: order-to-cash, help desk, getting a passport, software releases, etc.

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BENEFITS OF BPM

•Formalize existing process and spot needed improvements

•Facilitate automated, efficient process flow

•Increase productivity and decrease head count

•Business intelligence (raw data -> meaningful information)

•Ability to effect change on existing business processes in real time

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BPM PROJECT TEAMS

•Process Sponsor

•Process Owner

•Project Lead

•Subject Matter Experts

•BPM Project Development Team

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BPM Project lifecycle

Business close to IT solution

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BPMN (notation)

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Process design patterns (visual programming?)

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Process design patterns (visual programming?)

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Process design patterns (visual programming?)

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Performance analysis

•Three dimensions of performance: time, cost, quality

•Time: flow time, service time, waiting time

•Cost: average utilization of resources (rca – resource consumption

accounting)

•Quality: customer satisfaction (questionnaires), complaints

•Run simulation and calculate all kinds of KPIs

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The iceberg syndrome

•Icebergs only show 10%

of their mass above water

•Perception, the tip of the

iceberg called reality

•BPM implementation is a multi-faced activity with advantages

but also challenges

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DEMO

• Activiti 5.8

•Light-weight BPM platform (open source)

• Activiti Engine – easy to use for Java devs

• Activiti Explorer – task management portal

• Eclipse Activiti Designer Plugin – process modelling

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DEMO

•Process: Hiring Request

1. Process start: HR Associate enters a new request of position in the system

2. HR Manager will approve, if necessary

2.1 If manager doesn’t approve process goes to 5 (and ends) else continue

to next step

3. HR Associate finalizes job description

4. Position is published automatically to the web and at the same time the HR

System gets updated

5. Process End

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The process..

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Eduard Cimbru| Software Engineereduard.cimbru@endava.com

thank you

Questions?

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References

•Chang, James; BPM Systems; 2006; Auerbach

•Blokdijk, Gerarad; BPM 100 Success Secrets

•Jeston, John, Nelis, Johan; BPM; 2008;Elsevier

•Wolf, Karsten, Toumani, Farouk; BPM; 2011;LNCS 6896

•www.activiti.org