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Empowering Through TransformationHighlights from the 2014 HR Service Delivery and Technology Survey
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Empowering users by running HR as a business
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Making smart
investments
Balancing efforts
Managing change
effectively
• Smart choices that add value while decreasing cost
• Investing in consumer-grade technology for HCM, portal and talent
• Managing efforts across people, process and technology
• Setting HR up for continued growth and success
• Investing in tools and roles that own change for the organization
• Utilizing multiple methodologies to increase capabilities
HR IN 2014
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MAKING SMART INVESTMENTS
Investments are being made in leading edge technologies
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HR functions are splitting their dime
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MAKING SMART INVESTMENTS
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Mobile access continues to be a growth opportunity
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MAKING SMART INVESTMENTS
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Technology can solve manual challenges
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MAKING SMART INVESTMENTS
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BALANCING EFFORTS
Balancing efforts to ensure balanced outcomes
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Self-service adoption continues to climb
47%
37%
Adoption rates for manager self-service have grown significantly since 2013.
54%
47%
61%
71%
MANAGING CHANGE EFFECTIVELY
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Satisfaction with initiatives
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MANAGING CHANGE EFFECTIVELY
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Engagement survey links to satisfaction with initiatives
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MANAGING CHANGE EFFECTIVELY
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Early adopters have arrived; be a fast second
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HR IN 2015 AND BEYOND
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