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Empower, Engage & Innovate with Cisco

Collaboration

System Release 10

Mohammed Al-Sammarraie

Collaboration Lead – Saudi Arabia

Riyadh – 29 April 2014

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The act of people working together to

reach a common goal. Collaboration

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Empower Engage Innovate

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The power to bring people together at critical moments is key to aggregating

and amplifying the impact of employees.

Harvard Business Review

“ “

= Connections Business Value

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Pace of Change2

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Looking Ahead : People Want to Collaborate Their Way

Mobility

Collaboration with

others

Device choice

Apps for

Productivity

Better,

Simpler experience

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9 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

work home

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work home

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Raising the productivity of employees whose jobs can’t be

automated is the next great performance challenge — and

the stakes are high.

McKinsey & Company,

The 21st Century Organization

“ “

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Cisco Collaboration Strategy

Experience-Centric Value Extended Cloud Connected

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Unified Communications Manager 10.0

Key new features

• CUCM- IM&P service integration

• Cisco Prime Collaboration included

• User self-provisioning and self-care

• Single sign-on

• Network-based dynamic call recording

• Remote & Mobile Access

Session

Management

Unified

Communications

Manager

14 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Moving to latest Collaboration release adds many benefits

Features and Functionalities 4.x/5.x 6.x/7.x 8.0.x 8.5/8.6 9.1 10.0

Virtualization X X

BYOD (Jabber on Win/MAC/IOS/Android for voice and video) X X X

Video (Unified Voice/Video call Control) X X X

Mobility (SNR for Voice and Video) X X X X

B2B (SIP URI-Dialing & VCS Expressway) X X X X

Enterprise License Management (ELM) X X X X

Bandwidth Management (Locations Based CAC) X X X X

Integrated IM & Presence (CUCM-IM) X X X X +

Expressway (Collaboration Edge) X X X X

SAML Based Single Sign-On (Security Assertion Markup Language) X X X X X

Self Provisioning for endpoints & Selfcare X X X X X

Prime Collaboration Deployment (PCD) & PC Standard X X X X X

Network Based recording X X X X X

Jabber Guest X X X X X

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Breakaway with Expressway

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Introducing Cisco Expressway New Gateway That Solves and Simplifies Business-Relevant Use Cases

• For Cisco® Unified Communications

Manager and Business Edition

environments

• Based on Cisco TelePresence® VCS

technology

• Standards-based interoperability

Mobile

Workers Teleworkers

Cloud

Services

Analog

Devices

PSTN

Or

IP PSTN Consumers

B2B TDM or

IP PBX

3rd

Parties

Branch

Office

17 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Making Collaboration as Easy and Effective Outside the Network as It Is Inside with Cisco Jabber

Make video calls

Make voice calls

Use Cisco WebEx®

Access visual voicemail

Share content

Use IM and presence

Search corporate directory

Full-Featured Desktop or Mobile

Client Outside the Network with No

VPN Required

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Making Cisco Jabber Mobile Users as Productive on the Road as in the Office

Inside Firewall (Intranet)

Collaboration

Services

Cisco

UCM

DMZ Outside Firewall

Cisco Jabber

at the Airport

Cisco Jabber

at Home

Cisco Jabber

at the Café

Cisco Jabber®

at work

Internet

• Use Cisco Jabber as

you move between

networks

• Security choice: No VPN

required

Secure only Cisco Jabber

application

Personal data is not

connected to the network

• Support on-premises

and cloud offerings

simultaneously

Rapid, Secure Deployment with No User Intervention

Cisco

Expressway

E

Cisco

Expressway

C

19 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Securing Your Communication Workloads

Inside Firewall (Intranet) Outside Firewall (Public Internet)

Cisco

Expressway

E

Cisco

Expressway

C

Collaboration

Services

Cisco®

UCM

DMZ Protocol Security Service

SIP TLS

Session establishment:

register, invite, etc. though

Cisco UCM

Media SRTP

Audio, video, content

sharing, and advanced

control

(RTP/SRTP, BFCP, and

iX/XCCP)

HTTPS TLS

Logon, provisioning and

configuration, contact

search, and visual voicemail

XMPP TLS Instant messaging and

presence

Internet

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Offering All the Benefits of the Office, at Home Rapid, Secure Deployment with No User Intervention

• Security choice: no VPN required

• Simplified management

Automated provisioning and updating for Cisco TelePresence® endpoints

Endpoints register directly with Cisco® Unified Communications Manager or Business Edition

Internet

PC

Mobile

C Series

EX Series

MX Series

21 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Supporting a Multitude of Devices Employee or Enterprise Owned

Login, automatic location discovery, and TLS security

Smartphone Tablet Cisco® Video

Endpoints

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Enabling B2B and B2C Communications

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Creating Competitive Advantage with Rich Video B2B Collaboration: Easy as a phone call, No pre-arrangements required

• No predefined peer-to-peer links

• Multivendor interoperability through industry standards:

voice and video (SIP) and content sharing (BFCP)

• Secure interactions

Internet

Enterprise Suppliers, Partners, and Customers

Voice, video, and content

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Business Consumer

Reinventing Public to Enterprise Collaboration Mobile & browser-based instant voice, video, data collaboration & interaction

Unified CM or

Business Edition

Jabber Guest

virtual

machine

Enterprise

Expressway

Public Internet

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Financial Services Application Wealth Management

Benefit Promoters

• Enable up-sell, cross-sell, and increase share of wallet

• Increased high-touch personal interaction

• Improve ROI of Telepresence investments

• Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

and/or invitation

* Images for illustration purpose only. Final UI subject to change.

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Healthcare Application Case Management and Chronic Care

• Improve physician and nurse resource efficiencies

• Extend care reach

• Improve ROI of Telepresence investments

• Creates a competitive advantage

Healthcare Provider

Website

Guest Care Coordinator

Benefit Promoters

* Images for illustration purpose only. Final UI subject to change.

27 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Broaden Your Collaboration Reach Easily with Little or No Added Costs

Fixed and Mobile Users at No Additional Cost*

• Mobile and fixed endpoint

registration

• Instant messaging and presence

• Video and audio media sessions

• Includes virtual edition of cisco

Expressway server software

• No cost with Cisco UCM 9.1.2 or

later B2B, Jabber Guest & Third-Party Interworking:

• Business-to-business video and

audio media sessions

• Includes virtual edition of Cisco

Expressway server software

• Cisco Expressway multimedia

session licenses available

individually

Cisco® UCM

9.1 or Later

Cisco

Expressway

C

Cisco

Expressway

E

Internet

*Requires Cisco Unified CM and Business Edition 9.1.2 or later and Cisco UCL Enhanced, UCL Enhanced Plus, UWL Standard, or UWL Professional

28 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

The Result: A Better Experience

Integrated End-to-End Security

Simplified and secure User Experiences

Anywhere and to Anyone

Easy to Deploy with No Added Costs

for Remote and Mobile Users

Solves More Use Cases: Multiple

Services Integrated on Cisco®

Expressway

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Other Features

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Cisco Paging

• With every new CUCM starting with 9.1 and above, the Cisco InformaCast Paging software DVD will be included in all new shipments

• Existing customers on CUCM 8.5 and newer will be able to download InformaCast Paging Features from CCO access with valid ESW

• Features include:

- IP phone paging

- Mass notifications

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Prime Collaboration Deployment (PCD) – Free tool included with UC 10.0

Cisco Management Application that allows to perform:

• Migration

• Manage the migration of legacy CUCM clusters (as old as 6.1.5) to new VM based servers on 10.0 to facilitate Migration.

• Upgrade UC app software

• Install cop files (locales or device packs) on a cluster

• Switch versions

• Reboot

• Change IP addresses or hostnames on existing 10.x clusters

• Fresh install a new Unified Communication or IM&P cluster on 10.x

Cisco Prime

Collaboration

Deployment

… …

CUCM 10.0

IM &

Presence

Nodes

CUCM

10.0

Voice/Vide

o Nodes …

SME 10.0 Nodes

PAWS API Other

cluste

rs

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Auto provision users

& lines synced from

corporate directory

User grabs a phone

& plugs it in

Or downloads client

User Logs In

and begins to use

their new phone!

Users, Lines, and Phones provisioned…

Self Provisioning Empower Users to Provision Their Own Phone: As Easy as

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Self-Care UC Settings: Easy, Intuitive, and Everywhere

33

Access to the UC suite for managing

Phones, Call Settings, Voice Mail Settings,

conference scheduling, and more!

Collectively manage “My Phones”

Access the same Self-Care from the

browser, in Jabber, or directly from

supported Phones

34 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Single Sign-on

Single Sign-on can be enabled for the following applications in 10.0

Cisco Unified Communications Manager

IM & Presence Server

Unity Connection

Cisco WebEx Meetings Server(CWMS)

Cisco Prime Provisioning & Assurance

Webex Meetings

Webex Messenger

35 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

SAML

Single Sign On – Premises – 10.0

Prime

TMS

LDAP

• Optional SAML Single Sign-On leveraging the

customers existing Identity Provider.

• Directory Integration the same as 9.x

Tested Identity Provider systems

• PingIdentity

• Oracle

• ADFS

• OpenAM

UN

IFIE

D

MA

NA

GE

ME

NT

&

UC

SE

RV

ICE

S

CL

IEN

TS

IDE

NT

ITY

MA

NA

GE

ME

NT

IDE

NT

ITY

ST

AC

K

SA

ML

UD

S/S

CIM

/

XM

PP

Edge

Authentication (SAML)

Authorization (OAuth)

Identity (SCIM/LDAP)

Contacts

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Network-based Recording Recording Intelligence like never before Record any network connected call, regardless

of device, location, or geography

Centralize or distribute call recordings based on network topology

Capture Mobility calls routed using Single Number Reach and Extend & Connect features

Network intelligence automatically selects the right gateway

Recording

server

PSTN

Mobile POTS

Cisco Extend &

Connect

Cisco IP

Phones &

Mobility calls

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Interoperability Today and Tomorrow Bringing Together Collaboration Platforms and Multi-codec Environments

SIP, QSIG,

PSTN, etc

SIP, H323, BFCP, H239, H263, H264, H265, AVC, SVC

XMPP, SIP/SIMPLE

Voice

Video IM&P

Web

HTML5

WebRTC

Beyond H.265 Future

WebRTC

H.265 Next Step

H.264 SVC Emerging

H.264 Present

H.263 Legacy

Future NOW

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We are committed!

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Improve collaboration to address

your primary business goals.

Customer Satisfaction

Cost Control

Productivity

Employee Engagement

Innovation and Growth

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The investment opportunity of the decade

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2013-12-10

SE

New

Sales

Thank You