employee training strategies - how to reduce internal helpdesk calls

Employee Training Strategies:

How to Reduce Internal Helpdesk Calls

by iridize

iridize.com

How much money does

your company spend

annually on internal

helpdesk support?

Reportedly, the

construction industry

spends the least – and

that is about 1.35% of

their revenue.

iridize.com

Some of that expenditure can be

salvaged, through a careful

combination of automated support

and re-examination of your

employee training strategy.

iridize.com

Reduce Costs

with Employee

Training

iridize.com

Yes, employee

training is another

expense. But it is a

one-time expense,

as opposed to

helpdesk support.

Image source: Idea go @ FreeDigitalPhotos.net

iridize.com

Proper training

should teach

employees to

anticipate technical

issues and provide

the tools to solve

them.

iridize.com

Proper employee

training will make for

pro-active workers,

as opposed to

passive, helpdesk-

dependent

employees.

iridize.com

Alternatives

to

Helpdesk Calls

iridize.com

Eliminating helpdesk

support altogether is

a terrible idea.

Personal, human,

audio-vocal support

is irreplaceable…

iridize.com

In others, automated support can save a lot

of time and money. It’s time to take your

organization’s IT support to the next level:

…in some cases.

iridize.com

Chat support

Virtual agents

A smart CRM system to

manage support ticket

iridize’s walkthrough guides

and automated support tools.

Request a demo.

iridize.com

Proper training is the

key to encouraging

employee pro-activity,

instead of being

reactive and helpless. Image source

Ask us more about iridize’s

onboarding solutions.

Why Iridize Mobile? We Hope That Was Helpful!

Read more about onboarding solutions at blog.iridize.com Or request a demo at contact@iridize.com

iridize.com

Icons in this presentation made from Flaticon.com: Freepik by

iridize.com