employee engagement care tm survey ttms-peopleprofit ttms-peopleprofit

EMPLOYEE ENGAGEMENT

CARETM SURVEY

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TTMS-PEOPLEPROFIT

PLUGGED-IN OR TUNED-OFF

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They are living and loving the job. The maximally engaged.

Minimally engaged. They are psychological absentees. Merely going through the motions …. doing what is barely necessary to keep the job.

They are cynic and bitter about work and the workplace. The psychological picketers.

Enthusiastic

Tuned off

Counter- Engaged

WORKPLACE NEEDS AND EMPLOYEE ENGAGEMENT

THINK Highly of the work & the company FEEL Passionate about work ACT With enthusiasm and put their

heart into the job

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People have certain expectations from work and the workplace. When these expectations are met - result is ENGAGED EMPLOYEES. They:

COMPONENTS OF ENGAGEMENT

We call it the CARETM model:

Thinks positively about the company

Feels passionate about work

Works with energy and enthusiasm

COGNITIVE

AFFECTIVE

RESPONSE

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ENGAGEMENT PERFORMANCE LINK

Research Shows:

High levels of employee engagement leads to higher levels of individual and organisational performance

HIGH ENGAGEMENT

INDIVIDUAL PERFORMANCE

BUSINESS PERFORMANCE

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THE PEOPLEPROFIT MODEL

ENGAGEMENT DRIVERS

ENGAGEMENT STATE

ENGAGEMENT BEHAVIOUR

INDIVIDUAL OUTCOME

ORGANISATIONAL OUTCOME

Work and Workplace Variables FASE Needs Individual Variables e.g., Positive Self-Esteem

Cognitive Engagement Has positive beliefs about work, workplace and company Affective Engagement Sense of pride, attachment and passion about work, workplace and company

Response - High energy - Self-starter - Persistent - Goes the extra mile - Shows infectious enthusiasm

Better in-Role & Extra-Role Performance Meets and Exceeds Performance and Role Expectations

Higher /Better - Sales - Customer Satisfaction - Productivity - Revenue - Profitability Lower / Fewer: - Turnover - Absenteeism - Waste - Accidents

Copyright: © Sugato Lahiry, 2009

PEOPLEPROFIT MODEL OF INTEGRATED EMPLOYEE ENGAGEMENT

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CARETM SURVEY PROVIDES

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Close-ended Options for

Open-ended Options for

Quantitative Analysis

Qualitative Analysis

FAIRNESS

ACHIEVEMENT SOCIAL ENVIRONMENT

CARETM SURVEY OUTCOME

The CARETM Survey Reporting will provide:

• Overall Employee Engagement Index

• Report on individual Engagement Drivers

• Unit/Department wise analyses

• Individual Managers’ Reports *

• Critical Demography-based analyses *

• Action Priority Matrix

* Applicable in Commissioned Surveys

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CARETM SURVEY RELIABILITY

• CARETM Survey is a highly reliable precision tool – very high Cronbach's α (alpha) and Split-Half Coefficient.

• Has best-in-class psychometric properties.

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STANDARD PROJECT PHASES

EMPLOYEE ENGAGEMENT INTERVENTION

DIALOGUE

DISCOVERY

DIAGNOSIS

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TTMS PEOPLEPROFIT: PROFILE

Consulting arm of Thinktank Management Services (P) Ltd

Provides services and solutions in the ‘Human Resource’ & Human Performance Technology’ areas.

Global network of eminent experts and professional practice leaders from Asia, Europe and the U.S.

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Research Rigour I Ground Realities