BPO life. The employees from ICE industry are young and vibrant. They are primarily 18 – 35 years young. They
represent young India.
Don’t prefer reading newspaper or magazines. Like it over the Internet!
Don’t really use landline phones. Most of them have more than one mobile connection.
They watch Television on their terms. Prefer You Tube over television.
They use Television for playing video games
They mostly prefer on demand content.
They believe that Internet is the new hangout place. Facebook and Twitter are happening!
All kind of contents are going mobile. It offers them more options to be heard and self expressed.
They believe Email is too personal and is communication platform for the parents.
Behavior 2.0 labBehavior 2.0 lab discusses what are the critical behavior elements of the new age employee. It also
discusses the factors influencing employee engagement.
Employees are first contact point of the organization.
Employees are co-shaping your reputation every day.
Employee knows exactly where conversations are occurring
Employee knows who to influence, and why.
Employee is driving share of conversationfor your brand
It is important to know which types of social media are preferred by your employees.
Identify issues before they become critical. Remember social media is viral world.
Engage your employees with management. Employees like talking.
Accept that new media is all about engagement.
Employee 2.0 labEmployee 2.0 lab discusses what are the critical elements to promote employee engagement using
social media.
Idea Communities improve the next product or service together. Idea community ask employees for ideas; accelerate R&D decision-making
Crowdsourcing is the new success mantra. It is wisdom of crowds for specific ideas.
Help peers solve problems - I had the same problem, here is what I did
Community Forums are places where you share what you know.
Ratings & Reviews improve the productivity of the idea and operations within the company
Industry Communities are the places where you can participate and engage with industry thought leaders.
Competitive Sites bring competitive knowledge direct to your desktop.
Mobile Phone build new way to share news and views.
Monitoring Employee 2.0 lab Employee 2.0 is difficult to manage. They are educated, informed, active, and most importantly
engaged. Monitoring employee 2.0 lab discusses what are the critical elements to monitor the employee 2.0
Who is driving the share of conversation for your brand?
What are the top issues that matter to your employees?.
Where your employee lives online? What are the engagement tools your employee is engaged with?
How you can add value to your employees and to the company?
When you should engage the employee to the community?
Why employees are passionate on certain issues?
PRESENTED BY
Braj Chaturvedi
Madhumita Chaturvedi