embedding treating customers fairly (tcf) into your culture
Post on 24-Jan-2017
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oneclearmessageoneclearmessage.co.za
Outcomes-based regulation
TCF Outcomes
Culture & Governance Product Suitability
Disclosure
TCF Outcomes
Suitable Advice Meet expectations
Claims, Complaints & Changes
The heart of TCF
Principle1:Customersmustfeelconfidentthattheyaredealingwithanins2tu2onwhereTCFisatthecoreoftheirculture.
Begin with values
Look to the future
Training and Competence Remuneration
Incentive Schemes
Client centric approach
Confidential information
Legal Obligations
MI communication
Relevant Accurate Timely
Acted on Recorded
TCF questions
Helping you build a great place you want to work
Embedding a Treating Customers Fairly (TCF) Culture through human conversations, supported by softwareBuilding Employee Engagement and Emotionally Intelligence skills
Consulting, coaching and trainingB-BBEE Level 4 EME
Cell +27 (0)83 229 3528 richard@oneclearmessage.co.zaWebsite: www.oneclearmessage.co.za
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