embedding portfolio management across westminster city council, peter glynne
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Embedding Portfolio Management across
Westminster City Council
Peter Glynne
Head of Portfolio Delivery
6th March 2014
Westminster City Council
Overview and Key Facts
Key Facts
• 990,000 average daytime population• 105,800 households• 220,000 residents
• 48,000 local businesses
• Annual budget in excess of £1bn• 470 services provided to customers
Westminster City Council
• Cost reduction is a significant driver for large scale corporate change
• Intense change in the last four years resulting in savings of over £100m
• There is another £100m to save over the next four years
• New Chief Executive who is very change focussed
• Organisational change capability is critical
Background Context
Westminster City Council
TriBorough Partnership
Westminster City Council
Our Current Westminster Change Portfolio
Op
erat
ion
al S
ervi
ce D
eliv
ery
Information and Communications Technology (ICT)
Windows 7 TriBorough Business
Intelligence
Transition of Network Support
Services
Customer Delivery Programme Parking Highways
New Contact Centre operation to enable
online services enhancement and greater efficiency
New Digital Platform to enable
online services enhancement
Managed Services Programme City Hall Investment Programme
Property
Operational Property Strategy
Investment Property Strategy
Other Cross Cutting
People and Resources (Marshalls)
Integrated Parking Solution/ Business
Processes and Technology
Re-procurement of six contracts (maintenance
and new works)
Service Improvement (customer and costs)
Better Services
Better Technology
Better Business Processes and Services
Customers
TriBorough
Pro
ject
, Pro
gra
mm
e an
d P
ort
folio
Man
agem
ent
incl
ud
ing
Bu
sin
ess
Ch
ang
e
New office specification for City
Hall
Finance Service HR/Payroll Service
Intelligent Client Function (ICF)
Business Intelligence
eSourcingProperty and Asset
Database
Parking Technology Solution and Bay
Sensors
Corporate Programme Integration (Parking, Customer, Highways, MSP and others)
Commercial Income Development
Housing Investment Plan
Rough Sleeping StrategyTemporary
Accommodation Strategy
Housing
Savings Programme
Better Together(new approaches to)
Annual WCC Savings Programme
Team Ambassador and Line Manager
Networks
Management Development
Pay Progression
Workforce Planning
Performance Management
Better Together and Savings
Print, Fulfilment and Document Management
Aggregated Corporate Solution (Change and Business As Usual)
Health and Social Care
Adult and Social Care (ASC) Alignment
Whole Systems Integration
Bring Your Own Device (BYOD)
WiFi RolloutTriB Working from
AnywhereICT Transition to
TriB Contract
TriBorough Library Management
System
TriBorough
Learning and Development
Talent Management
Corporate Leadership Capability
Westminster City Council
• Implement a single corporate approach to governing and assuring change
• Drive forward cross directorate working on change
• Provide the necessary information to support corporate decision making on change
• Identify portfolio level risk and ensure that it is successfully mitigated
In 2013 we set out to:
Westminster City Council
1. Meaningful and Timely Portfolio Level Management Information
2. Priority dependencies
3. Portfolio level Risk/Issues
4. Benefits Realisation
5. Resourcing
6. Organisational Capability
Priority Focus AreasRobust Yet Light Touch
Westminster City Council
• Widespread acceptance of a common corporate approach
• Getting top of the house buy-in
• Standardising ways of working across multiple projects/programmes
• Building quick-wins and establishing credibility at the portfolio level
• ENGAGING the business and avoiding technical PPM jargon
The Specific Challenges
Westminster City Council
Our Governance of ChangeStrategic Executive Board (SEB)
Change Board
Service Areas
Service Areas
Service Areas
Service Areas
Service Areas
Change and Project
Management Unit
Service areas include Adult Social Care, Children’s, Built Environment, City Management
and many others
Assurance through “corporate representation” (8 members)
Owner of the change portfolio
Westminster City Council
Design and Change
Portfolio Management
Office
OperationalPerformance Management
Programme Management
Change and Project Management Unit
Change and Project Management Unit
Westminster City Council
• No one has perfected portfolio management – most organisations are still maturing
• Without a strong senior level executive champion it is near impossible to implement
• Successful senior relationships across the business are CRITICAL
• Don’t get too technical; it scares senior management
• It is not another PRINCE2 or MSP type approach. It is TOTALLY different!
• Keep it refreshed and aligned to changing business needs
What have we learned?
Westminster City Council
On a more light hearted note.....
Westminster City Council
Westminster City Council
Questions
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