el valor del upgrade - presentación webcast septiembre 27
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EL VALOR DEL UPGRADE A SAP ERP 6.0
Marco Valencia
Sep 2011
Confidential
© 2011 SAP AG. All rights reserved. 2Confidential
Legal Disclaimer
This presentation is not subject to your license
agreement or any other agreement with SAP. SAP
has no obligation to pursue any course of
business outlined in this presentation or to
develop or release any functionality mentioned in
this presentation. This presentation and SAP's
strategy and possible future developments are
subject to change and may be changed by SAP
at any time for any reason without notice. This
document is provided without a warranty of any
kind, either express or implied, including but not
limited to, the implied warranties of
merchantability, fitness for a particular purpose,
or non-infringement. SAP assumes no
responsibility for errors or omissions in this
document, except if such damages were caused
by SAP intentionally or grossly negligent.
© 2011 SAP AG. All rights reserved. 3Confidential
Content
Business Suite 7 - Fundamentals 1
Upgrade Services & Tools4
Upgrade Strategies & Key Considerations2
Upgrade Roadmap & Key Project Activities3
Lessons Learned5
Further Information & Links6
© 2011 SAP AG. All rights reserved. 4Confidential
On DEVICE
On DEMAND
On PREMISE
OR
CH
ES
TR
AT
ION
All devices
All user experiences
Easy to extend
Instant value
Line of business or suite
Integrated to On Premise
SOA-enabled
Best-practices packages
Non-disruptive enhancements
SAP Business Suite 7 innovations 2010
SAP Business
ByDesignLoB on Demand
Collaboration Analytics Mobile
Platform
In-Memory
SAP Product StrategyDeliver Instant Value
© 2011 SAP AG. All rights reserved. 5Confidential
On DEVICE
On DEMAND
On PREMISE
All devices
All user experiences
Easy to extend
Instant value
Line of business or suite
Integrated to On Premise
SOA-enabled
Best-practices packages
Non-disruptive enhancements
SAP Business Suite 7 innovations 2010
SAP Business
ByDesignLoB on Demand
Collaboration Analytics Mobile
Platform
In-Memory
SAP Product StrategyDeliver Instant Value
© 2011 SAP AG. All rights reserved. 6Confidential
We follow our roadmaps and keep promises:
• Five generations of SAP enhancement packages for SAP ERP successfully
delivered and adopted in the market
• Proven by the high number of 11,100 ERP EHP live customers
• First set of enhancement packages across SAP Business Suite 7 core
applications available since May 2011
SAP Business Suite 7 Innovations 2010
SAP Business Suite 7 Innovations 2010
ERP
6.0
SRM
7.0
SCM
7.0
CRM
7.0
5 1 1 1
PLM
7.01
Available since May 2011
SAP Business Suite 7
SAP Business Suite 7
ERP
6.0
SRM
7.0
SCM
7.0
CRM
7.0
4
PLM
7.0
Available since 2009
On Premise Innovation Path
SAP Business Suite 7 Innovations 2010
© 2011 SAP AG. All rights reserved. 7Confidential
Enhancement Packages = Innovation + StabilityEnhancement Packages reduce conflict between stability and innovation
INNOVATION
STABILITY
• Stable and robust business
processes for maximum
efficiency and low TCO
• Routine deployment of support
packages to sustain compliance
• Fast and easy introduction
of business innovation at
any time when needed
ENHANCEMENT PACKAGES =
INNOVATION + STABILITY
• Enable IT to continuously provide
new functionality: Installation of
enhancement packages as part of
routine maintenance
• Selective, non-disruptive activation
of innovation at any time - driven
by business needs
© 2011 SAP AG. All rights reserved. 8Confidential
SAP Enhancement Packages
Customers adopt innovation at their Pace
Industry-Specific Enhancements
Process and User Interface
Simplification
Cross-Industry Enhancements
Enterprise SOA Services
Selective installation & activation
Cumulative
Not a Support Package
SAP enhancement package general
available!
SAP NetWeaver 7.02
Business Suite
SAP ERP 6.0
with EHP 5
CRM 7.0
EhP1
SCM 7.0
EhP1
PLM 7.0
EhP1
SRM 7.0
EhP1
Upgrade to SAP ERP 6.0 – the
first step!
SAP Enhancement Packages
© 2011 SAP AG. All rights reserved. 9Confidential
SAP Innovation Then and NowInnovate Faster and Easier with SAP Enhancement Packages
Adoption of innovations / business functionality now
in shorter increments thanks to SAP enhancement packages!
SAP ERP 6.0 ERP 6.0
+ SAP enhancement packages
Innovate on stable core
Lower TCI and TCOSAP R/3 4.6 standard
Bu
sin
es
s F
un
cti
on
ality
Time
EHP 3
EHP 4
EHP 5
Upgrade
Then... ... and now!
© 2011 SAP AG. All rights reserved. 10Confidential
SAP Business Suite 7
SAP ERP 6.0
SAP PLM 7.0
SAP CRM 7.0
SAP SCM 7.0
SAP SRM 7.0
EHP 4 EHP 5
EHP 1
EHP 1
EHP 1
EHP 1
SAP Business Suite 7
Innovations 2010
201120102009 2012
SAP Business Suite 7
Innovations 2011
EHP6
EHP 2
EHP 2
EHP 2
EHP 2
Innovation via Enhancement Packages
Innovations 2011 Ramp-Up* Program tentatively
scheduled for Nov 2011.
For more information please contact
fabiana.pacheco@sap.com
SAP Enhancement Packages
Roadmap for Business Suite 7
*schedule subject to change
© 2011 SAP AG. All rights reserved. 11Confidential
Customer-Specific
Maintenance
2011 20122008 2009 2010
SAP ERP, SRM, SCM,
NetWeaver 2004
SAP CRM 4.0
SAP R/3 4.6C
SAP CRM, SCM, SRM 2007
Mar
Mar
2014
Mar
Mar
2013
Dec
Mar
Ext. Maintenance
(+ 4%)*
Cust.-Specific
Maintenance
* Overall payment is SAP support fee plus additional fee of 2% or 4% of the maintenance base per year.
SAP R/3 Enterprise
47x110, 47x200
Dec
Ext. Maint.
(+ 2%)*
Ext. Maintenance
(+ 4%)*
Customer-Specific
Maintenance
Customer-Specific
MaintenanceMainstr. Maint.
Mainstr. Maint.Ext. Maint.
(+ 2%)*
Ext. Maintenance
(+ 4%)*
Customer-Specific
Maintenance
Mainstream MaintenanceExt. Maint.
(+ 2%)*
SAP CRM, SCM 2005 Mainstr. MaintenanceExt. Maint.
(+ 2%)*
Ext. Maintenance
(+ 4%)*
Customer-Specific
Maintenance
2015
Mar
Extended maintenance (no add. fee,
included in SAP Enterprise Support contract)
Customer-Specific
Maintenance
Ext. Maint. (no add. fee,
incl. in Enterpr Supp contr)
Cust.-Specific
Maintenance
SAP SRM 2005 Mainstream MaintenanceExt. Maint.
(+ 2%)*
Ext. Maintenance
(+ 4%)*
Customer-Specific
Maintenance
Mainstream MaintenanceExtended Maint.
(+ 2%)*SAP ERP 6.0,
SAP NetWeaver 7.0
Mainstream MaintenanceExtended Maint.
(+ 2%)*SAP CRM, SCM, SRM 7.0Ramp-
Up
Dec
2016 2017
Mar
Ext. Maintenance
(+ 4%)*
Customer-Specific
Maintenance
Customer-Specific
Maintenance
Mar
Mainstr. Maint.Customer-Specific
Maintenance
Ext. Maint. (no add. fee, incl.
in SAP Enterprise Support contract)Additional extended maintenance
period for SAP R/3 4.6C from
January 2011 to March 2013
For SAP Enterprise Support
customers, extended maintenance
for SAP R/3 4.6C is included in SAP
Enterprise Support during this
period.
An additional fee of 6% per year
applies for customers on other
support models.
Ext. M.
(+ 4%)*
Ext. M.
(+ 4%)*
This strategy is also valid for
all industry-specific add-on
applications based on the
releases above.
Today
Extended Maintenance
(+ 6%)
Ext. Maint. (no add. fee,
incl. in Enterpr Supp contr)
Maintenance Strategy of major SAP Releases
© 2011 SAP AG. All rights reserved. 12Confidential
¹ Direct upgrade from these source releases to the go-to releases of SAP Business Suite 7 Innovations 2010 is supported by SAP.
² If you upgrade from SAP CRM 4.0 or 5.0 to SAP CRM 7.0, customer-specific UIs (including the underlying UI-related coding) have to be migrated separately.
³ Most industry and supplementary applications are shipped with the SAP Business Suite applications and are included in the respective upgrade. For the versions of industry
and supplementary applications that are part of SAP Business Suite 7 Innovations 2010, but not shipped as part of SAP ERP, SAP SCM, SAP PLM, SAP SRM, or SAP CRM
refer to "SAP Release Strategy for Large Enterprises“ on http://service.sap.com/releasestrategy.
How To Get to SAP Business Suite 7 Innovations 2010
If You’re Running …
Upgrade
& include SAP enhancement package 1 for SAP CRM
Install
SAP enhancement package 5 for SAP ERPSAP ERP 6.0 w/ or w/o EHP
SAP CRM 4.0¹/² and above
SAP SRM 4.0¹ and above
SAP SCM 7.0
SAP R/3 4.6C¹ and above
SAP PLM 4.0¹ and above
SAP ERP 6.0
including
enhancement package 5
SAP CRM 7.0
including
enhancement package 1
SAP SRM 7.0
including
enhancement package 1
SAP SCM 7.0
including
enhancement package 1
SA
P B
us
ine
ss
Su
ite 7
Inn
ova
tion
s 2
01
0³
Upgrade
& include SAP enhancement package 5 for SAP ERP
SAP CRM 7.0Install
SAP enhancement package 1 for SAP CRM
SAP SRM 7.0
SAP SCM 4.1¹ and above
Upgrade
& include SAP enhancement package 1 for SAP SRM
Install
SAP enhancement package 1 for SAP SRM
Upgrade
& include SAP enhancement package 1 for SAP SCM
Install
SAP enhancement package 1 for SAP SCM
SAP PLM 7.01
© 2011 SAP AG. All rights reserved. 13Confidential
Content
Business Suite 7 - Fundamentals1
Upgrade Services & Tools4
Upgrade Strategies & Key Considerations2
Upgrade Roadmap & Key Project Activities3
Lessons Learned5
Further Information & Links6
© 2011 SAP AG. All rights reserved. 14Confidential
Key differences between SAP R/3 and SAP ERP
Client/Server Architecture
R/3 Basis
Transactional user
Data-centric
Functional modules
Process efficiency
Enterprise Services Architecture
SAP NetWeaver
Business User
Information-centric
Adaptable industry processes
Analysis, decisions and actions
Innovation via enhancement packages
SAP ERP 6.0SAP R/3
© 2011 SAP AG. All rights reserved. 15Confidential
Evolution of SAP Architecture
Tech
no
log
yA
pp
licati
on
SAP R/3
up to 4.6C
Industry Sol.
SAP Basis
Application
SAP R/3
Enterprise
Industry Solutions
SAP Web Application
Server 6.20
SAP R/3 Enterprise Core (4.70)
Enterprise Extension Set
mySAP ERP 2004
Composite Applications
Strategic Enterprise Management
Self-Services
Internet Sales
Industry Solutions
and more …
SAP NetWeaver 2004
SAP ECC Core (5.0)
Enterprise Extensions
ITS
Co
mp
os
ite A
pp
licati
on
Fra
mew
ork
APPLICATION SERVER (6.40)
Life
Cycle
Mg
mt
PEOPLE INTEGRATION
Multi Channel Access
Portal Collaboration
INFORMATION INTEGRATION
Master Data Mgmt
Bus. Intelligence Knowledge Mgmt
PROCESS INTEGRATION
Business
Process Mgmt
ABAP
DB and OS Abstraction
Integration
Broker
J2EE
SAP NetWeaver 2004
SAP ERP 6.0
Composite Applications
Strategic Enterprise Management
Self-Services
Internet Sales
Supplier Relationship Management
EHP 4 EHP 5
and more …
SAP NetWeaver 7.0
Co
mp
osit
e A
pp
licati
on
Fra
mew
ork
APPLICATION SERVER (7.00)
Life
Cycle
Mg
mt
PEOPLE INTEGRATION
Multi Channel Access
Portal Collaboration
INFORMATION INTEGRATION
Master Data Mgmt
Bus. Intelligence Knowledge Mgmt
PROCESS INTEGRATION
Business
Process Mgmt
DB and OS Abstraction
Integration
Broker
J2EE ABAP ITS
SAP ECC Core (6.0)
Industry ExtensionsEnterprise Extensions
Switch Framework
..
© 2011 SAP AG. All rights reserved. 16Confidential
… are large projects…
Affecting the whole
enterprise
Demanding in-depth
knowledge of
Business models
Processes & Rules
Application Landscapes
Application modification
Requiring strict planning
and precise timing
Enterprise
SOA
Discover,
prepare
and
get even
more
value
Take your
time
Generate
value
as you go
New
Functionality
Think BIG and start SMALL!
… but with progressive scope !
Technical Upgrade
Fast
Low costs
and manageable
impact
Protect
investment
Technical Innovation – Upgrades…
© 2011 SAP AG. All rights reserved. 17Confidential
Why Upgrading to SAP ERP 6.0 now?
Reason Description
Operational
Excellence
Business challenges lead to the need of SAP ERP 6.0
SAP ERP 6.0 provides more than 500 functional enhancements
It integrates the functions of most SAP industry solutions so that these solutions no longer need
to be installed and set up separately
Business
Strategy
Flexibility for future Innovations with minimal disruption
Concept of SAP enhancement packages (EHP 5 added +500 Business Functions)
Service-oriented architecture – implementation and usage of Enterprise Services
Together with SAP NetWeaver 7.0 and Enterprise Services, SAP ERP 6.0 serves as Business
Process Platform
Sustainability
Stay in compliance with Regulations
New legal and compliance requirement: SAP ERP 6.0 facilitates an unified cross-company
framework
Continuous system support and maintenance until end 2017
IT system strategy: Stay up to date with underlying technology (e.g. OS/DB)
Business strategy: New concept of the SAP enhancement packages
Total Cost of
Ownership (TCO)
Cost Optimization
Reduce the level of modification and customization
Consolidation of software landscape as a combined project
© 2011 SAP AG. All rights reserved. 18Confidential
Plan Build
N=1484 N=1484
64%Efficient testing
54%Downtime minimization
48%Modification adjustment
47%Project management
39%End user training
39%IT infrastructure/sizing
5%Others
0% 80% 100%20% 40% 60%
The report include answers from the following 360° Upgrade adoption programs: North America (Jan 2008), Brazil (March 2008), Germany (March 2008), Japan
(March 2008), UK & Ireland (March 2008), Australia (April 2008), Sweden (April 2008),China (May 2008), India (May 2008) and France (Sept 2008)
Main Challenges when Planning and Executing an
upgrade – Worldwide Results
Find information on
upgrade methods & tools29%
Assess impact on
existing solution43%
Downtime minimization 46%
Define and allocate
project team/resources46%
Define business case 46%
Estimate cost & effort 69%
80%60%40%20% 100%0%
Others 4%
Compliance
considerations14%
Interoperability 28%
© 2011 SAP AG. All rights reserved. 19Confidential
Upgrades to SAP ECC 6.0: Approach in Upgrades by
Source Release
Approach in upgrade project
20%
4%
12%
64%Technical
upgrade onlyTotal: 103
upgrades
Functional upgrade
Strategic upgrade
Technical upgrade + subs.
functional enhancements
Annotation:Technical upgrade + subs. functional enhancements =
technical upgrade with subsequent implementation of
additional functional or strategic enhancements
Functional upgrade = technical upgrade with additional
functional enhancements
Strategic upgrade = technical upgrade with strategic
enhancements
Findings:
Most upgrade projects to SAP ECC 6.0 were
performed using the upgrade approach “Technical
upgrade only.”
On the other hand, the diagrams on the next page
indicate that the new functionality provided with
SAP ECC 6.0 is one of the main reasons to
upgrade. This is in accordance with the experiences
of other SAP upgrade projects.
Approach in upgrade project
14%
79%
5%2%
Technical
upgrade onlyTotal: 167
upgradesFunctional upgrade
Strategic upgrade
Technical upgrade + subs.
functional enhancements
SA
P R
/3 E
nte
rpri
se
SA
P R
/3 4
.6C
© 2011 SAP AG. All rights reserved. 20Confidential
How to read the charts:
Distribution of values: shows the frequency distribution of all
measured values (in weeks, without cutting at the edges).
Range of values: by cutting 10% of the number of values at
each end of the frequency distribution outlier values are
excluded. The length of each bar indicates the variance of the
measured values.
Median:
Upgrades to SAP ECC 6.0: Project Duration in
Weeks by Source Release
Project duration in weeks
0 4 8 12 16 20 24 28 32 36 40 44 48 52
Weeks
Max: 36,6
Median: 21,0
Min: 12,0
based on 168 upgrades
Range of values
(w/o outlier values)
Project duration in weeks
0 4 8 12 16 20 24 28 32 36 40 44 48 52
Weeks
Max: 31,9
Median: 18,0
Min: 8,1
based on 102 upgrades
Range of values
(w/o outlier values)
Distribution of values
Question asked:“Please specify the duration of your upgrade project up to the
initial go-live (in weeks).”Distribution of values
SA
P R
/3 E
nte
rpri
se
SA
P R
/3 4
.6C
© 2011 SAP AG. All rights reserved. 21Confidential
Business Downtime* in Hours by Source Release, without
Unicode Conversion
Business downtime* in hours
0 12 24 36 48 60 72 84 96 108
Hours
Max: 65,0
based on 91 upgrades
Median: 34,0Range of values
Min: 15,0
Distribution of values
Business downtime* in hours
0 12 24 36 48 60 72 84 96 108
Hours
Max: 86,2Min: 22,9
Median: 48,0Range of values
based on 140 upgrades
* Annotation:Business downtime = total time (planned and unplanned) that the system / solution is not
available for end users. This includes the technical downtime plus the time necessary for
the data backup, final tests, etc., before the productive environment is released for end
users.
Question asked:“Assuming a 24x7 hours operation of the production system, how
many hours was the production system unavailable for the end
users?”
Findings:The business downtime was <= 48 hours (2 days)
SAP R/3 Enterprise: for 74% of all measured upgrade projects
(for 88% <= 60 hours)
SAP R/3 4.6C: for 53% of all measured upgrade projects
(for 65% <= 60 hours)
How to read the charts:
Distribution of values: shows the frequency distribution of all
measured values (in hours, without cutting at the edges).
Range of values: by cutting 10% of the number of values at each
end of the frequency distribution outlier values are excluded. The
length of each bar indicates the variance of the measured values.
Median:
Only upgrades that followed the “Downtime minimized“ upgrade
strategy were taken into account. No Unicode conversion was
performed.
SA
P R
/3 E
nte
rpri
se
SA
P R
/3 4
.6C Distribution of values
© 2011 SAP AG. All rights reserved. 22Confidential
Content
Business Suite 7 - Fundamentals1
Upgrade Services & Tools4
Upgrade Strategies & Key Considerations2
Upgrade Roadmap & Key Project Activities3
Lessons Learned5
Further Information & Links6
© 2011 SAP AG. All rights reserved. 23Confidential
SAP Upgrade Roadmap – Solution Manager
Key Project Activities of a Technical Upgrade
• Time planning: Relations to other implementations or roll-out activities, Project runtime
• Budgeting: IT-Costs; External and internal Resources
• Resource planning: project members; skills; roles responsibilities; number of external resources
• Project standards & procedures: e.g. coordinating the parallel change streams of production and
upgrade landscape, define and manage the code freeze period
• IT infrastructure adjustments / Sizing of new release: Server, Frontend; Network
• Planning and execution of technical upgrade process: SAP application but also operating system and
database - Recommendation: Split OS, DB and SAP Upgrade into different maintenance slots !
• Planning Backup Strategy: during and after the technical upgrade
• Executing of technical upgrade: DEV, QAS and PRD system (etc.), minimize downtime (tuning)
• Post upgrade activities: Performance analysis, reorganizational actions
• Release customizing: Upgrade Customizing / Delta Customizing
• Identification and elimination of unused modifications and custom developments
• Adjust and test customer developments, interfaces, forms; authorizations
• End-User training: only if significant user interface changes and redesign were required
• Test core business processes efficiently (incl. user acceptance test)
Business Aspects
Technical Aspects
PM
SAP Upgrade Roadmap
Project
Preparation
Upgrade
Blueprint
Final
Preparation
for Cutover
Production
Cutover &
Support
Upgrade
Realization
Project Management
© 2011 SAP AG. All rights reserved. 24Confidential
Key Project Activities
Project Preparation
Technical Team:
Prepare+ Perform Sandbox Upgrade
Developers:
Initial adjustments of custom reports & ta‟s, modifications, user exits, etc.
Business Experts:
Study material on new release
Test preparation and planning
Conduct “walkthrough” tests of all major business process procedures & critical transactions
Project Management:
Developing resource plan / project organization; defining project standards and procedures
Create project plan
Deliverables:
Adjustments done in SBX, initial tests executed
Detailed project and Resource Plan
Project work System landscape
Timeline
Maintenance
landscape
Sandbox
system
Legend:
= new release
= old release
= actual project work
= Transport route
DEV
ECC
5.0
PRD
ECC
5.0
QAS
ECC
5.0
SBX
ECC
6.0System copy
and upgrade
Productive
landscape
5W 3W
May Jun Jul Aug
7W 2W5W
Project
PreparationRealization
Production
Cutover &
Support
Final prep. for
Cutover
© 2011 SAP AG. All rights reserved. 25Confidential
Key Project Activities
Realization
Project work System landscape
Timeline
Technical Team:
Setup maintenance landscape, refresh
QAS, Upgrade Productive Landscape (DEV
& QAS),
Developers:
Redo SPDD/SPAU adjustment, adj. cust.
reports (Unit Test – 2 weeks)
During tests: Error Corrections
Business Experts:
Upgrade Customizing
Test of business processes (Integration
Test – 3 weeks)
Acceptance test (incl. key user) in QAS
system (1 weeks)
Deliverables:
Dual maintenance period starts
Unit testing & integration testing conducted
Business processes running in QAS
Maintenance
landscape
Sandbox
system
SBX
ECC
6.0
PRD
ECC
5.0
Productive
landscape
DEV„
ECC
5.0
QAS‟
ECC
5.0Double
maintenance
5W 3W 2W
May Jun Jul Aug
Project
Preparation
Final prep. for
CutoverRealization
Production
Cutover &
Support
Legend:
= new release
= old release
= actual project work
= Transport route
DEV
ECC
6.0
QAS
ECC
6.0
Unit Tests (2W) Integration Tests (6W)
Transfer
changes
5W 7W
© 2011 SAP AG. All rights reserved. 26Confidential
Key Project Activities
Final Preparation for Cutover
Project work System landscape
Timeline
Technical Team:
Prepare productive upgrade in
PRD
Business Experts:
Optional: Dry runs conducted of
the production upgrade, including
Regression test
Stress/volume testing
Developers:
Error corrections
Deliverables:
Tested business processes -
Refined downtime estimate
Detailed cutover plan
Go-/No-Go decision
Maintenance
landscape
Sandbox
system
SBX
ECC
6.0
DEV
ECC
6.0
Productive
landscape
Double
maintenance
5W 3W7W 2W
May Jun Jul Aug
PRD
ECC
5.0
QAS
ECC
6.0
DEV„
ECC
5.0
QAS‟
ECC
5.0
Opt.: Regression Tests (1W)
RealizationProject
Preparation
Final prep.
for cutover
Production
Cutover &
Support
Legend:
= new release
= old release
= actual project work
= Transport route
Transfer
changes
5W
© 2011 SAP AG. All rights reserved. 27Confidential
Key Project Activities
Production Cutover & Support
Project work System landscape
DEV
ECC
6.0
PRD
ECC
6.0
QAS
ECC
6.0
Technical Team:
Upgrade of the production system
(PRD) Downtime
Performance of post processing
Activities (Adjust TMS, etc.)
Business Experts:
Signing Off of the Solution in the
New Release
Deliverables:
Release of the New Release for
Production Operation
Removal of Temporary
Enhancements from the System
Landscape
Support for the Go-Live Date
Project Closure
Transfer
changes
5W 3W 2W
May Jun Jul Aug
RealizationProject
Preparation
Final prep. for
Cutover
Production
Cutover &
Support
Timeline7W5W
Productive
landscape
© 2011 SAP AG. All rights reserved. 28Confidential
Content
Business Suite 7 - Fundamentals1
Upgrade Services & Tools4
Upgrade Strategies & Key Considerations2
Upgrade Roadmap & Key Project Activities3
Lessons Learned5
Further Information & Links6
© 2011 SAP AG. All rights reserved. 29Confidential
Accelerated Innovation Enablement
Expert Guided Implementation
Business Function Prediction Tool
Continuous Quality Check
Support GoingLive
Continuous Quality Check Upgrade Assessment
Continuous Quality Check
Enhancement Package Installation
Continuous Quality Check for Upgrade
Continuous Quality Check Downtime Assessment
Modification Justification Check
Custom Code Maintainability Check
INNOVATE BETTER Overcome barriers to innovations with SAP Enterprise Support
SAP Enterprise Support offers the best services, tools and
guidance at each step on your innovation journey.
BEFORE
DURING
AFTER
© 2011 SAP AG. All rights reserved. 30Confidential
SAP Global Upgrade Services Portfolio Upgrade Services
Plan RunBuild
Quick upgrade analysis for SAP ERP
Technical upgrade implementation for SAP
NetWeaver BW
Solution migration for SAP CRM
Technical upgrade for SAP CRM
Technical upgrade planning for SAP Business Suite
Technical upgrade planning for SAP ERP
Quick upgrade analysis for SAP CRM
Technical upgrade for SAP ERP
Enablement
Provide direction and
qualification
Expert Guidance
Provide detailed
advice to key
questions or
challenges
Solution Delivery
Provide solution or
knowledge transfer
Quality
Management Audit
and provide
directions
Upgrade and migration assessment for SAP CRM
Technical upgrade planning for SAP NetWeaver BW
Upgrade value assessment
Upgrade training
SAP Safeguarding for Upgrade
Upgrade coaching for SAP ERP
© 2011 SAP AG. All rights reserved. 32Confidential
Tools Overview
Plan RunBuildSAP Upgrade Road Map
SAP Upgrade Experience Database
Quick Sizer ToolProduct Availability Matrix
Scenario and Process Component ListUpgrade Dependency Analyzer
Solution Browser Tool
Technical
upgrade and
implementation
tools
Testing tools
Change
management
tools
Solution Documentation Assistant
Tools supporting
upgrades and
enhancement
package
implementationsBusiness Function Prediction for SAP ERP
SAPup / SAPjup
Application-specific Upgrade Toolbox
SAP Enhancement Package Installer
SPAM / SAINT / JSPM
Custom Development Management CockpitCustom Code Lifecycle Management
Enhanced Change and Transport System
Change Request Management with SAP Solution Manager
Enhancement and Switch FrameworkSAP Landscape Transformation
Near Zero Downtime for ERP
SAP LoadRunner by HPSAP Quality Center by HP
SAP Test Acceleration and Optimization
Test WorkbencheCATT
SAP Test Data Migration Server
Modification Adjustment Tools: SPDD / SPAU / SPAU_ENH
SAP CloneFinder and Dynamic Usage Detector
Landscape Verification for SAP Solution Manager
Maintenance Optimizer
Business Process Change Analyzer
Software Update Manager (Software Logistics Toolset)
© 2011 SAP AG. All rights reserved. 33Confidential
Business Function Prediction for SAP ERP
SAP now offers a free report: prediction of relevant
enhancement package functionality based on your existing
system usage,
including direct access to:
Overview Presentation
Release Notes, Documentation
Test Case Catalogs
Mapping to Technical Usage
Description
Further Information / Tool Access
Benefits
SAP Service Marketplace at:
http://service.sap.com/bfp
Email: ehp-tech@sap.com
Tailored access to detailed and structured delta information
for your business
Reduced effort to define a business case or value
proposition for an upgrade
Fast identification of capabilities that respond to user
requirements
© 2011 SAP AG. All rights reserved. 34Confidential
Solution Browser Tool
Discover new functionality across different SAP ERP
releases and SAP enhancement packages for ERP
Assess business benefits and the value of upgrading by
comparing functional enhancements
Extension to SAP Business Suite included
Description
Further Information / Tool Access
Benefits
Via SAP Upgrade Info Center at:
http://service.sap.com/upgrade-erp
Direct access at:
http://www.sapsolutionbrowser.com
Tailored access to detailed and structured delta information
Reduced effort to define a business case or value
proposition for an upgrade
Fast identification of capabilities that respond to user
requirements
© 2011 SAP AG. All rights reserved. 35Confidential
Content
Business Suite 7 - Fundamentals1
Upgrade Services & Tools4
Upgrade Strategies & Key Considerations2
Upgrade Roadmap & Key Project Activities3
Lessons Learned5
Further Information & Links6
© 2011 SAP AG. All rights reserved. 36Confidential
Lessons Learned:
Project Management
Make early experiences in the upgrade project system
• Technical upgrade procedure
• Modification adjustment
• Test of customer developments in new release
• Upgrade customizing
• Check functionality of processes in new release
• Test of core business processes
Reduce Dual Maintenance Period
• Do add. effort work in upgrade project system before upgrade of system landscape
• Reduce time window between upgrade of DEV and PRD system
Test Output Programs
• Most companies focus on the business process testing and forget about print
programs and forms
Involvement and Commitment
• Early Involvement of key users and management commitment are key success
factors
PM
© 2011 SAP AG. All rights reserved. 37Confidential
Lessons Learned:
Functional Aspects
Good housekeeping drives efficiency of Upgrade
• Archiving, Cleansing of un-used custom code and SAP modifications
• Document table changes thoroughly and their usage in custom programs
The older release the more money spent on training
• Significant for customers starting with 4.5B and below (Enjoy transactions, Tree
Structures…)
• Utilize Computer Based Training: Easy to distribute and review at the convenience of the
user
Industry Add-On
• Customers with Industry Add-Ons should review the specific upgrade guides
Tackle custom developments as early as possible
• The faster the development team can have access the faster business process issues can
get resolved
Modification Adjustments and testing are key cost drivers
• The better the documentation and existing test procedures, the easier and less time
consuming those project tasks will be)
© 2011 SAP AG. All rights reserved. 38Confidential
Lessons Learned:
Technical Aspects
Upgrade Strategy
• „Downtime minimized“ method should be used
• In order to get a realistic forecast about the expected downtime, a Sandbox-
Upgrade with representative configuration and data set is highly recommended
Distribution of new SAP GUI version should be started early
Check impact and dependencies early
• With the help of the Product Availability Matrix and PCL e.g. On OS/DB compliance,
availability of country versions and 3rd party products, ITS and dependencies to
other SAP products
Perform Test Upgrades over and over until you get it right
• A key for success mentioned by many customers
Verify sizing - Leverage SAP GoingLive Functional Upgrade Check
• Consider the additional hardware requirements
Install and use SAP Solution Manager
© 2011 SAP AG. All rights reserved. 39Confidential
Content
Business Suite 7 - Fundamentals1
Upgrade Services & Tools4
Upgrade Strategies & Key Considerations2
Upgrade Roadmap & Key Project Activities3
Lessons Learned5
Further Information & Links6
Thank You!
Contact information:
Marco Valencia
VP, Upgrade Competency Center
North America & Latin America
SAP America, Inc.
T +1 404-943-6477
F +1 610-492-1083
M +1 770-331-3738
marco.valencia@sap.com
SAP Upgrade Info Centerhttps://service.sap.com/upgrade
© 2011 SAP AG. All rights reserved. 41Confidential
At-A-Glance
SAP Enhancement Package 5 for SAP ERP 6.0
© 2011 SAP AG. All rights reserved. 42
Double Benefits: Use New SAP Solution Manager 7.1
with SAP Enterprise Support
Solution Manager 7.1Solution Manager 7.0 EHP1
“Premium” Functionality
■ Custom Development Mgmt. Cockpit
■ Business Process Change Analyzer
■ Quality Gate Management
Baseline Functionality
■ Solution documentation assistant
■ System landscape management
■ Blueprinting & configuration
■ Implementation and upgrade content
■ Customizing synchronization
■ Test workbench
■ etc.
SAP
Standard
Support
Use Solution
Manager only
for your SAP
components
SAP
Enterprise
Support
Use Solution
Manager for
all your IT
components1)
New Functionality (7.1)
■ Custom Code Library
■ SAP CloneFinder and Dynamic Usage
Detector
■ Upgrade Dependency Analyzer
■ etc.
“Premium” Functionality
■ Same as Solution Manager 7.0 EHP1
Baseline Functionality
■ Same as Solution Manager 7.0 EHP1
1) With SAP Enterprise Support you can use the SAP Solution Manager for all IT components that are required to execute your documented business processes.
© 2011 SAP AG. All rights reserved. 43
Tools Overview
Plan RunBuildSAP Upgrade Road Map
SAP Upgrade Experience Database
Quick Sizer ToolProduct Availability Matrix
Scenario and Process Component ListUpgrade Dependency Analyzer
Solution Browser Tool
Technical
upgrade and
implementation
tools
Testing tools
Change
management
tools
Solution Documentation Assistant
Tools supporting
upgrades and
enhancement
package
implementationsBusiness Function Prediction for SAP ERP
SAPup / SAPjup
Application-specific Upgrade Toolbox
SAP Enhancement Package Installer
SPAM / SAINT / JSPM
Custom Development Management CockpitCustom Code Lifecycle Management
Enhanced Change and Transport System
Change Request Management with SAP Solution Manager
Enhancement and Switch FrameworkSAP Landscape Transformation
Near Zero Downtime for ERP
SAP LoadRunner by HPSAP Quality Center by HP
SAP Test Acceleration and Optimization
Test WorkbencheCATT
SAP Test Data Migration Server
Modification Adjustment Tools: SPDD / SPAU / SPAU_ENH
SAP CloneFinder and Dynamic Usage Detector
Landscape Verification for SAP Solution Manager
Maintenance Optimizer
Business Process Change Analyzer
Software Update Manager (Software Logistics Toolset)
© 2011 SAP AG. All rights reserved. 44
SAP Upgrade Road Map
• SAP's standard methodology to plan and execute
the upgrade of an SAP application
• Content: Best practices and templates for project
management, functional and technical aspects
facilitating key tasks of the entire project team
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at:
http://service.sap.com/upgraderoadmap
• Locally in your SAP Solution Manger
• Repeatable approach that helps to mitigate risks, attack key time consumers and reduce costs and effort
• Central point of access to upgrade project information and integrated use with SAP Solution Manager
© 2011 SAP AG. All rights reserved. 45
Upgrade Dependency Analyzer
(UDA)
• Checks for existence of upgrade dependencies
between two separately installed SAP systems in
your system landscape
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at:http://service.sap.com/uda
• Available with SAP Solution Manager 7.1 → work center „Implementation and Upgrade‟
• Simplification of upgrade planning
• Fast and easy access to needed dependency information for SAP products
• Reduction of risks of late problem discovery
• Reuse of customer specific system landscape definition
© 2011 SAP AG. All rights reserved. 46
Scenario & Process Component List
(SCL/PCL)
• Allows to flexibly illustrate possible technical realization alternatives for key business scenarios and processes
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at:http://service.sap.com/scl
• Easy identification of the components needed to realize a new business scenario / processes
• Central access point across all SAP solutions
• Customers starting an upgrade can find out which components can - or cannot - be combined for certain business scenarios / processes
© 2011 SAP AG. All rights reserved. 47
Product Availability Matrix
(PAM)
• PAM bundles technical and release planning information for SAP software product versions for quick reference
• Provides detailed information for SAP products on availability and maintenance end dates, upgrade paths, as well as technical release information such as supported DB platforms and operating systems
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at:http://service.sap.com/pam
• Central access point for all SAP software product versions
• Reduction of risks of late problem discovery
• Direct links to guides and further information
© 2011 SAP AG. All rights reserved. 48
Delta Sizing / Quick Sizer Tool
• Joint development of SAP and its hardware partners to support system sizing
• Projects in Quick Sizer can be accessed by customers, partners and SAP
• Can be used for delta sizing during upgrade and enhancement package projects if new functionality is being implemented
• For pure technical upgrades the additional resource requirements can be determined by SAP note 85524 and related notes (per release)
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at: http://service.sap.com/quicksizing
• Verification of hardware resources for SAP systems possible
• Reduction of risk for performance problems
• Support for budget planning
© 2011 SAP AG. All rights reserved. 49
SAP Upgrade Experience Database and Enhancement
Package Experience Database
• Provides statistical data about SAP ERP 6.0 upgrade and SAP enhancement package for SAP ERP implementation projects
• Additional database for SAP CRM 7.0 upgrades is currently being build up
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace:
• SAP Upgrade Experience Database: http://service.sap.com/upgradedb
• SAP Enhancement Package Experience Database: http://service.sap.com/erp-ehp
• Consolidated project data for project duration, business downtime, reasons for upgrade, customer satisfaction etc.
• Support for project planning by answering most common questions
Business downtime* in hours
0 12 24 36 48 60 72 84 96 108
Hours
Max: 86,2Min: 22,9
Median: 48,0Range of values
based on 140 upgrades
SA
P R
/3 4
.6C
Distribution of values
Project duration in weeks
0 4 8 12 16 20 24 28 32 36 40 44 48 52
Weeks
Max: 36,6
Median: 21,0
Min: 12,0
based on 168 upgrades
Range of values
(w/o outlier values)
Distribution of values
SA
P R
/3 4
.6C
© 2011 SAP AG. All rights reserved. 50
Solution Documentation Assistant
• Helps verifying and rating your business process documentation
• Data basis is the usage frequency of technical objects related to the business process structure.
• The usage frequency gives transparency about potentially obsolete and clarity about mission-critical objects
Description
Further Information / Tool Access
Benefits
• SAP Solution Manager → work center „Solution Documentation Assistant‟
• SAP Service Marketplace at:http://service.sap.com/solutionmanager
• SAP help portal at: http://help.sap.com/ → SAP Solution Manager
• Cost-efficient verification and maintenance of solution documentation, keeping it reliable and up-to-date
• Accelerates initial solution documentation
• Basis for optimized test planning
© 2011 SAP AG. All rights reserved. 51
Landscape Verification for SAP Solution Manager
• Analyze your landscape data in SAP Solution Manager System Landscape Directory to safely identify issues in landscape description
Description
Further Information / Tool Access
Benefits
• Add-on for SAP Solution Manager: Landscape Verification 1.0 for SAP Solution Manager
• Transaction LVSM
• More information is available on SDN
• Discovery of a wide range of errors in the SAP Solution Manager System Landscape
• Detailed error description and information on required correction procedure; with SP1 wizard based correction is available for many errors
• Administration based on a correct description of the landscape will run with less effort, in shorter time, and better success
© 2011 SAP AG. All rights reserved. 52
Maintenance Optimizer
• Central access point for activities to plan and download software updates. It simplifies the process of identifying and downloading applicable support items for all of systems with an organized, easy-to follow, guided procedure.
• Guides through the procedure for planning and implementing maintenance
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at:http://service.sap.com/mopz
• Solution Manager
• Work center „Change Management‟ or
• Transaction SDWP
• Transparency on all maintenance activities
• Efficiency due to standardized procedure
• Governance of complete maintenance
© 2011 SAP AG. All rights reserved. 53
SAP Enhancement Package Installer
• Standard SAP enhancement package installation tool for ABAP and Java available for SAP enhancement packages for SAP Business Suite 7 (and above) application and for SAP NetWeaver 7.0 (and above)
• Execution of main installation activities
• Also able to install SAP Support Packages only
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at: http://service.sap.com/swdc
• New GUI layout and simplified procedure for ABAP, Java, and dual stack systems
• Synchronized installation procedure for dual stack systems
© 2011 SAP AG. All rights reserved. 54
Software Update Manager
(SUM)
• One unified software logistics tool for different kinds of implementation processes.
• Evolution of SAP enhancement package installer and upgrade tool.
• Is part of and only available via Software Logistics Toolset
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at http://service.sap.com/sltoolset
• SUM 1.0 now available
• Same graphical user interface and supported features as latest available SAPehpi and SAP(J)up
• Unified tool for release changes and SAP enhancement package implementations
• Downtime-optimized approach for Support Package Stack implementation available
New
© 2011 SAP AG. All rights reserved. 55
SPAM / SAINT / JSPM
• Installation tool for:
• Subsequent installation of additional technical usages if SAP enhancement package components are already installed
• Support Packages
• Installation and upgrade of Add-ons
• AS ABAP: SAINT
• AS Java: JSPM
Description
Further Information / Tool Access
Benefits
• AS ABAP: Transaction SAINT
• AS Java: start JSPM from operating system level
• Consistent deployment of components by checking prerequisites and installed software components and Support Package levels
• Platform independent
© 2011 SAP AG. All rights reserved. 56
SAPup / SAPJup
• Standard SAP upgrade tool for ABAP (SAPup) and Java (SAPJup)
• The tools consist of an upgrade program (SAPup or SAPJup) and a control program (Upgrade GUI or SDT GUI)
Description
Further Information / Tool Access
Benefits
• Part of the upgrade software kit
• More Information is available on SDN:http://sdn.sap.com/irj/sdn/upgradetech
• System switch procedure to minimize the downtime
• New user interface (Upgrade GUI)
• Upgrade phases are grouped into roadmap steps
© 2011 SAP AG. All rights reserved. 57
Application-Specific Upgrade
(ASU) Toolbox
• Before / after a technical upgrade often additional application-specific steps need to be performed
ASU collects and summarizes these activities
• Enables you to recognize the necessary steps and perform them in a controlled manner
Description
Further Information / Tool Access
Benefits
• ASU toolbox is integrated with the upgrade GUI through the ASU phase in the upgrade process
• For further details check SAP Note 1000009
• One tool for all kinds of predefined tasks (reducing the upgrade time)
• More transparent upgrades (avoid mistakes)
• Avoidance of problems after the upgrade(problem message reduction)
• Extension of the toolbox with own content or by adding news steps to delivered SAP content is possible
© 2011 SAP AG. All rights reserved. 58
Near Zero Downtime for ERP –
SAP Downtime Minimization Service
• Methodology to significantly reduce business downtime for Upgrades, Unicode conversions and enhancement package installations
• Consistent system split with the recording of database changes
• Synchronization of the changes between the main system and the copy – delta replay
Description
Further Information / Tool Access
Benefits
• Available via SAP Downtime Minimization Service
• Email: mds@sap.com
• Significant cost savings due to improved system availability
• Re-usability for implementation of Support Packages, OS patches, DB patches
• Late go/no-go decision and very fast reset of the system -> additional contingency
Customer projects
20 systems successfully upgraded with Near Zero Downtime so far – further projects running
Different use cases covered in the projects: Upgrade, Upgrade with Unicode Conversion, EhP implementation, Custom Release
NZDT for CRM or SCM available as pilot
© 2011 SAP AG. All rights reserved. 59
Change Request Management with
SAP Solution Manager (ChaRM)
• Central management to ensure that standard methods and procedures are used for efficient handling of all changes
• Manage maintenance and implementations spanning multiple components
Description
Further Information / Tool Access
Benefits
• SAP Solution Manager → work center „Change Management„
• SAP Service Marketplace at: http://service.sap.com/alm-processes -> Change Control Management
• Minimized impact of change-related incidents
• Improved day-to-day operations
• Changes are administered, tested and transported within the system landscape
• Workflow driven
• Project definition, control and change tracking
• Central change and transport control for the entire system landscape
© 2011 SAP AG. All rights reserved. 60
Custom Development Management Cockpit
(CDMC)
Further Information / Tool Access
Benefits
• SAP Solution Manager work center or transaction CNV_CDMC
• SAP Service Marketplace at: http://service.sap.com/alm-processes -> Upgrade Management
• Usage transparency of custom developments
• Big saving potential by clearing identified obsolete custom-specific objects
• Identification of test scope and test coverage for objects in transport request.
• Central cockpit for custom developments and respective analysis:
• Usage analysis of custom developments
• Clearing analysis: Identification of potentially obsolete objects
• Impact analysis and effort estimation
Description
© 2011 SAP AG. All rights reserved. 61
Custom Code Lifecycle Management
• Central library and repository that provides full transparency of all custom code objects across systems
• Helps to optimize the custom code footprint and to identify candidates for clearing projects to reduce custom code
Description
Further Information / Tool Access
Benefits
• Available with SAP Solution Manager 7.1
• SAP Service Marketplace at: http://service.sap.com/alm-processes
• Cost reduction by clearing obsolete/ non-used customer objects
• Monitoring and tracking of changes of key figures for the complete SAP solution
• Transparency to derive proactive operations and optimizations projects
© 2011 SAP AG. All rights reserved. 62
SAP CloneFinder1) and Dynamic Usage Detector
• Powerful tool to find clones in a system landscape (across systems) and determine the similarity degree
• Detect dynamic connections between SAP Code and custom code (Customizing, table entries)
• Identify real Modifications
Description
Further Information / Tool Access
Benefits
• Shipped with ST-PI SP04
• SAP Service Marketplace at: http://service.sap.com/alm-processes
• Fast and impressive overview in an easy to use UI to manage clones
• Direct split screen editor feature to merge clone differences
• Enhanced attributes to support the clone retirement process
1) Patent pending
© 2011 SAP AG. All rights reserved. 63
Enhanced Change and Transport System
(CTS)
• Enhancement of CTS to enable the transport of non-ABAP objects in the system landscape
• Allows to transport non-ABAP objects within an ABAP transport request
Description
Further Information / Tool Access
Benefits
• Elimination of transport issues by combining and synchronizing transports in a comprehensive approach
• Use of the standard transport management transactions to centrally transport all objects, of ABAP and non-ABAP systems
• Integrated into standard TMS transactions
• SAP Service Marketplace at: http://service.sap.com/alm-processes
• Since SAP NetWeaver 7.0 SPS 12 capable to transport non-ABAP objects.
© 2011 SAP AG. All rights reserved. 64
Modification Adjustment Tools
SPDD / SPAU / SPAU_ENH
• Tools to perform modification adjustment and to maintain enhancements during an upgrade or enhancement package installation
Description
Further Information / Tool Access
Benefits
• Transaction SPDD for dictionary repository objects
• Transaction SPAU for other repository objects
• Transaction SPAU_ENH for enhancements
• Automatic or semi-automatic adjustment possible (depending on modification)
• SPDD adjustments possible during productive operation
• Comparison of old and new versions
• Reset to original possible if modification is not needed any longer
• Resulting transport requests can be integrated into subsequent enhancement package installations / upgrades
© 2011 SAP AG. All rights reserved. 65
Enhancement and Switch Framework: Enable
Optional Activation of Business Functions
• The Enhancement Framework brings all enhancement techniques under one roof
• The Switch Framework controls the activation of business functions
• Activating a business function triggers switches, which then „influence‟ the execution of program code, fields of tables etc.
• Switch Framework is used to switch industry solutions in SAP ECC 6.0 and business function sets within SAP enhancement packages
Description
Further Information / Tool Access
Benefits
• Transaction SFW5
• Creation of enhancements avoids modifications and helps to save cost and effort
• Enhancements are very flexible and can be switched via the Switch Framework
• Customer individual development of switches possible
Switch Framework
SAP ERP
(ECC 6.04)
© 2011 SAP AG. All rights reserved. 66
SAP Landscape Transformation1) (SAP LT)
Including Client Transfer with Upgrade
• Available transformation solutions:
• Client Transfer (may include Upgrade,Unicode conversion, and OS/DB change
• Chart of Accounts Conversion
• Company Carve-Out
Description
Further Information / Tool Access
Benefits
• Transaction LTS (SAP LT work center)
• SAP Service Marketplace at:http://service.sap.com/saplt
• Increased agility of SAP solutions
• Cost-efficient and risk-minimized project execution through roadmaps and highly automated transformation solutions
• Client Transfer: Accelerated upgrade in combination with system consolidation leads to lower system complexity and reduced TCO
1) Additional license required
© 2011 SAP AG. All rights reserved. 67
1) Additional license required
SAP Solution Manager
Business Blueprint
SAP Solution Manager
Business Process
Change Analyzer
SAP Solution Manager
Test WorkbenchSAP Solution Manager
Test WorkbenchSAP Solution Manager
eCATT
Test Option 2
SAP Quality Center by HP1 SAP Quality Center by HP1 + QTP1
UI based Tests
eCATT
UI + Backend Tests
SAP TDMS1
SAP TDMS1SAP Solution Manager
Business Blueprint
SAP Solution Manager
Business Process
Change Analyzer
SAP TAO1
Automated TestsManual TestsTest PlanningTest Scope Identification
Business Blueprint
Test Planning
Test System SetupTest Execution
Change
Deployment
Change Impact AnalysisSAP Solution
Update
New SAP
Solution
SAP Test ManagementOptions for SAP Customers based on SAP Solution Manager 7.0
HP QTP1
other 3rd party
Test Option 1
© 2011 SAP AG. All rights reserved. 68
Test Option 1
Test Option 2
Test Option 3
SAP Quality Center by HP1
Test Workbench
Work Center TM
SAP Solution Manager SAP Solution Manager
Test Automation Frameworkintegrated ISV test automation tools
Quality Manager, ReqPro, RFT, ...
Business Blueprint
BPCASAP TAO1
Business Blueprint
Test Planning
Test System SetupTest Execution
Change
Deployment
Change Impact AnalysisSAP Solution
Update
New SAP
Solution
SAP Test ManagementOptions for SAP Customers based on SAP Solution Manager 7.1
1) Additional license required
© 2011 SAP AG. All rights reserved. 69
Business Process Change Analyzer
(BPCA)
• Identification of mission-critical business processes impacted by software changes
• Test scope optimization for SAP SPs and EhPsbased on object coverage and test effort analysis (available with SAP Solution Manager 7.1)
• Analysis of planned business function activation
• Automatic test plan generation (Test Option 1)
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at:http://service.sap.com/solutionmanagerand http://service.sap.com/testing
• Precise insight of impacted Business Processes
• Improved handling of change events
• Risk-based test scope recommendation and automatic test plan generation
Business Process Change
Analyzer
Planned software
changes
Customizing changes
Custom Code changes
Simulation of planned
Business Function
activation
SAP SP and EHPs
Order to Cash
Sales Order code change
Delivery
Goods Issue UI change
Billing
Procure to Pay
Create PO customizing change
© 2011 SAP AG. All rights reserved. 70
SAP Test Data Migration Server1)
(SAP TDMS)
• Create small, easy-to-use test environments with consistent, relevant extracts of business data from production systems
• Refresh test data without affecting repository and administrative data
• Quickly transfer pre-defined business objects or business process data to test systems
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at: http://service.sap.com/tdms
• Test systems contain up-to-date test data for more accurate test results
• Improved quality of software developments
• Minimized infrastructure and maintenance expenses
• Scrambling of sensitive data is possible
SAP
TDMS
1) Additional license required
© 2011 SAP AG. All rights reserved. 71
Test Case Templates for SAP Enhancement Packages for
SAP ERP
• Predefined test case templates are available for new business functions that are shipped with SAP enhancement packages for SAP ERP
• Test case templates can be used in test workbench and are based on the scope of an acceptance test to verify if the new functionality
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at: http://service.sap.com/erp-ehp
• Via transaction SFW5 after enhancement package installation
• Adjustment to customer specific test cases possible
• Time and cost savings due to faster test planning based on templates
• Simplification of test preparation and execution
© 2011 SAP AG. All rights reserved. 72
Test Option 1
Business Blueprint
Test Planning
Test System SetupTest Execution
Change
Deployment
Change Impact AnalysisSAP Solution
Update
New SAP
Solution
E2E Integration Testing of SAP centric SolutionsTest Option 1: Capabilities provided by SAP Solution Manager 7.1
SAP TDMS1
Test Data Provisioning
SAP Workbench
Test Planning
Business Blueprint
Test Case Setup
Business ProcessChange Analyzer (BPCA)
Test Scope Identification
SAP Workbench
- Manual Tests
- Automated Tests
Test ExecutionSAP Workbench
Workbench
BW Reporting
Integrated Partner Reporting
Test Status Reporting
eCATT
Test Automation Framework
• Test case design
• Test system assignment
• Test data assignment
Certified Interface
HP QTP1 Other 3rd party test automation tools
1) Additional license required
© 2011 SAP AG. All rights reserved. 73
Test Workbench
• Management of functional tests from test planning via test execution to test status reporting and test sign-off including:
• Planning of manual & automated test cases
• Links business processes and test cases
• Test status reporting for test coordinators and trend reports through integrated SAP BI reports
Description
Further Information / Tool Access
Benefits
• SAP Solution Manager → work center „Test Management‟
• SAP Service Marketplace at: http://service.sap.com/testing
• Comprehensive and mature functionality for E2E Test Management
• 1-click access from test management to test systems
• Test sign-off including digital signatures
• Integration w/ external test automation tools, e.g. HP QTP
© 2011 SAP AG. All rights reserved. 74
Extended Computer Aided Test Tool
(eCATT)
• Test automation for nearly all transactions and business process across all SAP solutions that run in SAP GUI
• Creation of modular tests that can be used as single-function tests and combined with other modules to represent entire business processes and document test activities
Description
Further Information / Tool Access
Benefits
• Transaction SCAT (CATT), SECATT (eCATT)
• SAP Service Marketplace at: http://service.sap.com/testing
• Largely reduced costs and efforts by using repeatable, automated tests of individual transactions and whole business processes
• Enablement of test execution in distributed system landscapes
• Integrated with Test Workbench and partner tools
© 2011 SAP AG. All rights reserved. 75
Business Blueprint
Test Planning
Test System SetupTest Execution
Change
Deployment
Change Impact AnalysisSAP Solution
Update
New SAP
Solution
E2E Integration Testing of SAP centric SolutionsTest Option 2: Capabilities provided by SAP Solution Manager 7.1
Quality Center1
Test requirements
Test planning
Solution Manager
Business Blueprint
Solution Manager
Business Process Change Analyzer
Quality Center1
Quality Center1
SAP TAO1
Accelerated test case generation and maintenance
SAP TDMS1
Setup of lean test
systems
Identification of
business processes
affected by code /
customizing changes
Setup of business
process hierarchy
Business requirements
Test Lab
Defect management
Business Process Tests
Quick Test Pro
LoadRunner1
Performance Tests
Test Option 2
1) Additional license required
© 2011 SAP AG. All rights reserved. 76
SAP Test Accelerator and Optimizer1)
(SAP TAO)
• Automation of business process testing by composition of
automated test cases
• Automatic generation of test components for SAPGUI-based
SAP business processes
• Fast composition of automated test cases using standard
functionality of SAP TAO and SAP Quality Center by HP
• Optimized maintenance of automated test cases via
component-based exchange of damaged test components
after SAP updates
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at: http://service.sap.com/saptao
• Accelerated approach to create modularized test cases for SAP business processes
• Optimized way to maintain test cases leading to lower TCO
• Integrated with SAP Quality Center and SAP Solution Manager
1) Additional license required
© 2011 SAP AG. All rights reserved. 77
SAP Quality Center by HP1)
• Comprehensive test management tool including: • Requirements module Definition of test requirements for
business processes
• Test plan module Test planning and definition of test
cases
• Test lab and defect module Test execution and defect
management
• QuickTest Professional Test automation for SAP and
non-SAP applications
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at: http://service.sap.com/testing
• Manage test strategies and processes based on business risk
• Enable centralized management of manual and automated test assets
• Ensure all business critical requirements are planned for testing
• Significant reduction in post go-live defects
1) Additional license required
© 2011 SAP AG. All rights reserved. 78
SAP LoadRunner by HP1)
and SAP LoadRunner Enterprise Edition by HP1)
• Supports load tests in an SAP context for the following user interfaces: SAP GUI, Web Dynpro, http(s), and e-mail protocols
• Replaces real users with thousands of “virtual” users
• Emulates production workload on SAP landscapes
Description
Further Information / Tool Access
Benefits
• SAP Service Marketplace at: http://service.sap.com/testing
• Ease of use reduces the learning curve and script development time
• Breadth of environment support helps assure that all enterprise applications are covered
• Reduction of support costs, application response times and time to resolve problems
1) Additional license required
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Rational Quality Manager1
• Test Planning
• Test Requirements
• Business requirements linked with test cases
Rational Quality Manager1
• Lab Management
• Defect Tracking
Rational Functional Tester1
• Automated Functional Testing
Rational Performance Tester1
• Load and Stress Test
Rational ClearQuest1
• Defect and Change management
• Setup of lean Test system
Rational Requisite Pro1
• Business to IT requirements
SAP TDMS1
Business Blueprint
Test Planning
Test System SetupTest Execution
Change
Deployment
Change Impact AnalysisSAP Solution
Update
New SAP
Solution
E2E Integration Testing of SAP centric SolutionsTest Option 3: Capabilities provided by SAP Solution Manager 7.1
Solution Manager
Business Blueprint
Solution Manager
Business Process Change Analyzer
Identification of
business processes
affected by code /
customizing changes
Setup of business
process hierarchy
Business requirements
Solution Manager
Service Desk• Incident Management
Test Option 3
1) Additional license required
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