effective intercultural communication - made by students of inova

Private Economics High School INOVA

EFFECTIVE EFFECTIVE INTERCULTURAL INTERCULTURAL COMMUNICATIONCOMMUNICATION

Theme 3Theme 3

Private Economics High School INOVA

Foundation for community life EExchange & flowxchange & flow of ininformation & ideasformation & ideas

Effective communication – essential for personal & professional lifepersonal & professional life

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CommunicationCommunication

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Private Economics High School INOVA

Our world & society – transformed into GLOBALIZED GLOBALIZED COMMUNITYCOMMUNITY including:

economiceconomic technologicaltechnological socio-cultural changessocio-cultural changes

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GlobalizationGlobalization

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Private Economics High School INOVA

Integration of national economies through:

tradetrade foreign investmentforeign investment capital flowscapital flows spread of techologiesspread of techologies

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InternationalInternational Economy…Economy…

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Private Economics High School INOVA

Increased living standards – crossing boundariescrossing boundaries understanding people of understanding people of

different cultures, different cultures, backgrounds & backgrounds & communication patternscommunication patterns

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……InternationalInternational EconomyEconomy

Private Economics High School INOVA

Vocational school business oriented The importance of:

intercultural communicationintercultural communication multiculturalismmulticulturalism cross-cultural communicationcross-cultural communication

INOVAINOVA

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Private Economics High School INOVA

WorkshopsWorkshops Gathering & collecting information about Gathering & collecting information about

cultural diversitycultural diversity FriendshipFriendshipss Communication between different Communication between different

groups in our towngroups in our town

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TeachingTeaching InterculturalIntercultural CommunicationCommunication

Private Economics High School INOVA

Developing & expandingDeveloping & expanding interculturalintercultural competencescompetences – balance between skillsskills && theorytheory – effective intercultural communication

Cultural patternsCultural patterns – understanding ethical & social issues

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MulticulturalMulticultural EnvironmentEnvironment

Private Economics High School INOVA

Entrepreneurs & business Entrepreneurs & business professionalsprofessionals Understanding the importance of

intercultural communication in: businessbusiness managementmanagement advertisingadvertising web designweb design

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OurOur FutureFuture

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Private Economics High School INOVA

The importance of: historyhistory popular culturepopular culture identitiesidentities

in intercultural communication by all CULTURES & RACESCULTURES & RACES

UnderstandingUnderstanding

Private Economics High School INOVA

Listening without judgementListening without judgement Repeating what is Repeating what is heard & heard & understoodunderstood Confirming meaningsConfirming meanings Giving suggestionsGiving suggestions Acknowledging mutual understaningAcknowledging mutual understaning-

ActiveActive CommunicationCommunication SkillsSkills

Private Economics High School INOVA

…intercultural differences promotes: clearer communicationclearer communication breaks down barbreaks down barrriersiers builds trustbuilds trust strenghtens relationshipsstrenghtens relationships open horizonsopen horizons creates successcreates success

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UnderstandingUnderstanding & Apreciating…& Apreciating…

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UNDERSTANDING & APPRECIATINGUNDERSTANDING & APPRECIATING intercultural differences influences:

international salesinternational sales marketingmarketing recruitmentrecruitment managementmanagement

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Moreover…Moreover…

Private Economics High School INOVA

Misunderstanings & poor communicationMisunderstanings & poor communication negative effects on people &

business Intercultural trainingIntercultural training – critical element in

succeeding on the global stage understaning social roles & understaning social roles &

expectationsexpectations-

In AdditionIn Addition

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Private Economics High School INOVA

Verbal & non-verbalVerbal & non-verbal cultural perceptions LanguageLanguage – cornerstone of intercultural

communication DialogueDialogue – leads to:

harmonyharmony mutual understaningmutual understaning respectrespect

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Effective Intercultural Effective Intercultural CommunicationCommunication

Private Economics High School INOVA

PRODUCTIVE INTERCULTURAL BUSINESS PRODUCTIVE INTERCULTURAL BUSINESS COMMUNICATIONCOMMUNICATION is required for:

clientsclients collegescolleges subordinatessubordinates supervisorssupervisors

in a professional manner-

In BussinessIn Bussiness

Private Economics High School INOVA

PROPER EDUCATIONPROPER EDUCATION should be through: workshopsworkshops seminarsseminars lectureslectures radioradio TVTV newspapersnewspapers

in order to understand the basic ofunderstand the basic of

communication skillscommunication skills-

EducationEducation

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Private Economics High School INOVA

Sending & receiving worldless messagesSending & receiving worldless messages through:

gestures & touchgestures & touch body languagebody language postureposture facial expressionfacial expression eye contacteye contact

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Non-Verbal Non-Verbal CommunicationCommunication

Private Economics High School INOVA

Parts of non-verbal communication:non-verbal communication: environmental conditionsenvironmental conditions physical characteristics of physical characteristics of communicatiors communicatiors behaviors of communicatorsbehaviors of communicators

need to be implemented in proper & need to be implemented in proper & respecting way respecting way

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Moreover…Moreover…

Private Economics High School INOVA

““Open and Closed”Open and Closed” && “Outsiders-Insiders”“Outsiders-Insiders” – teaching us characteristics of non-verbal communication such as:

emotions & attitudesemotions & attitudes emphasis on verbal messagesemphasis on verbal messages ambiguityambiguity reliabilityreliability culture bondingculture bonding

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Activities…Activities…

Private Economics High School INOVA

PhysiquePhysique HeightHeight WeightWeight HairHair OdorOdor ClothingClothing also send non-verbal messages during

interaction

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Additionally…Additionally…

Private Economics High School INOVA

Non-verbal communication intended to express meaning,express meaning, participant’s degree of participant’s degree of attention & involvment includes:attention & involvment includes:

direction of leandirection of lean body orientationbody orientation arm positionarm position body openessbody openess

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Posture…Posture…

Private Economics High School INOVA

AriculatedAriculated with: handshands armsarms bodybody

Includes movementsIncludes movements of: headhead faceface eyes (winking, eyes (winking,

noding,noding,

rolling)rolling)

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……PosturePosture

Private Economics High School INOVA

THE IMPORTANCETHE IMPORTANCE of interculturalintercultural communicationcommunication in securing success

BETTER UNDERSTANINGBETTER UNDERSTANING of intercultural intercultural differences, etiquette, protocol & differences, etiquette, protocol & communicationcommunication in order to:

avoid poor performance & lost avoid poor performance & lost dealsdeals

get a competitive edgeget a competitive edge

Global Workplace…Global Workplace…

Private Economics High School INOVA

INTERCULTURAL COMMUNICATION SKILLSINTERCULTURAL COMMUNICATION SKILLS inevitable if:

looking for a new supplierlooking for a new supplier giving a presentationgiving a presentation negotiating a contractnegotiating a contract

turning us into SUCCESSFUL BUSINESS SUCCESSFUL BUSINESS PEOPLEPEOPLE showing:

open-mindednessopen-mindedness inquisitivenessinquisitiveness patiencepatience self-awarenessself-awareness

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……Global WorkplaceGlobal Workplace

Private Economics High School INOVA

PRACTICAL SKILLSPRACTICAL SKILLS through: researchresearch experienceexperience intercultural training coursesintercultural training courses attending attending collegescolleges

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Learning…Learning…

Private Economics High School INOVA

Included: developing & broadening our developing & broadening our

cultural cultural

awarenessawareness promoting clearer communicationpromoting clearer communication breaking down barriersbreaking down barriers strenghtening relationshipstrenghtening relationship opening horizonsopening horizons achieving better results in terms of achieving better results in terms of

business successbusiness success-

Our Work…Our Work…

Private Economics High School INOVA

Also involved & covered learninginvolved & covered learning how to: maintain positive attitude free of maintain positive attitude free of

prejudices & sterotypesprejudices & sterotypes understand & accept diversityunderstand & accept diversity-

……Our WorkOur Work

Private Economics High School INOVA

STUDYING & LEARNINGSTUDYING & LEARNING about INTERCULTURAL COMMUNICATIONINTERCULTURAL COMMUNICATION through activities & workshopsactivities & workshops – teaching us basis teaching us basis of behavior in today’s world in which of behavior in today’s world in which people travel more searching for better people travel more searching for better jobs & living conditions allowing jobs & living conditions allowing companies to grow globally –companies to grow globally – interaction interaction with people from different countrieswith people from different countries

In Conclusion…In Conclusion…

Private Economics High School INOVA

What goes wrong is when MISUNDERSTANINGSMISUNDERSTANINGS caused by:

ignoranceignorance prejudiceprejudice sterotypessterotypes

end up in FRUSTRATIONFRUSTRATION

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However…However…

Private Economics High School INOVA

Effective intercultural trainingEffective intercultural training is essentialessential learning about multiculturalismlearning about multiculturalism by by

developing & expanding intercultural developing & expanding intercultural competencescompetences bring:bring:

mutual respect & understaningmutual respect & understaning intercultural awarenessintercultural awareness sensitiviy & competencesensitiviy & competence

enabling us to function in INTERNATIONAL function in INTERNATIONAL CONTEXTCONTEXT

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Therefore…Therefore…