ecommerce for policing online firearms & explosives licensing
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eCommerce for PolicingOnline Firearms & Explosives Licensing
Best Practice in Licensing Firearms for Live Quarry Shooting Conference 12 September 2013
The Firearms & Explosives Licensing Context
1. Protecting the public from foreseeable
harm
2. Delivering a cost-effective solution to the
tax payer
3. Providing an excellent service for all
involved in the licensing process
eCommerce for Policing – the Offering
Transacting and Interacting with the Public
Phase 1
24 Forces
Phase 2 (Expressions of Interest)
15 Forces + Scotland
Phase 3 (Watching Brief)
4 Forces
Gloucs
Avon &Somerset
Devon & Cornwall
Dorset
Wilts
Hants
Staff
Surrey
Cheshire Derby
LancsHumber
-side
South
Wales
S. York
Thames Valley
Dyfed
WestMercia
Sussex
Leics
North Wales
Lincs
North Yorkshire
Kent
Essex
Norfolk
Herts
W. York
Cambs
Northant
sSuffolk
North-umberland
DurhamCumbria
GMP
Cleveland
Mersey
Met
BedsWar
City of London
Gwent
Notts
W. Mid
Scotland
National Solution through Voluntary Subscription
Web
Forces
Hub
Authentication
Payments
Messaging
Portal
National Police Systems
Integration Adapter
Local Force Systems
Integration Adapter
Local Force Systems
Integration Adapter
Local Force Systems
eCommerce for Policing – the Solution
National Police Systems
Integration Adapter (ESB)
Phase 1 Phase 2
e.g. Phase TBC
Emulating the Best of Online Retail
eCommerce for Policing – Firearms & Explosives Licensing Process Scope
GrantsGrants RenewalsRenewals Changes & Enquiries
Changes & Enquiries
Management Processes
Management Processes
• Send Renewal Reminder
• Management Reporting
• Manage Variations
• Change of Address
• Change Personal Details
• Weapon Transfers
• Replacement Certificate
• General Enquiries
• Renew Firearm, Shotgun, Coterminous Certificate
• Renew Registered Firearm Dealer Certificate
• Renew Club Firearm Certificate
• Renew Explosives Certificate
• Re-issue Exemption under Section 11(6) Letter (Clay Shoot)
• Renew European Firearms Pass
• Grant Firearm, Shotgun, Coterminous Certificate
• Grant Registered Firearm Dealer Certificate
• Grant Club Firearm Certificate
• Grant Explosives Certificate
• Grant Visitor Firearm / Shotgun Permit
• Issue Exemption under Section 11(6) Letter (Clay Shoot)
• Grant European Firearms Pass
• Grant Temporary Firearm / Shotgun Permit
• Grant Auctioneer Firearm / Shotgun Permit
• Service Transformation– Facilitates the roll-out of standardised, optimised processes– Facilitates shared services and processing hubs
• Improved Customer Service– Increased public access to
police services– Introduction of customer ‘self-
service’– Faster fulfilment times – Automated progress emails /
SMS to members of the public
eCommerce for Policing – the Benefits
• Increased Operational Efficiency and Effectiveness– Real-time updates and searches improve intelligence and analysis– Less time spent on admin tasks = more time for value adding tasks– Mobile friendly solution allows field staff to respond more quickly
and remain out in the field– Improved data quality– MI facilitates performance management
• Efficiency Savings– Reduction in costly face-to-face or telephone-based enquiries– Reduced admin costs through eliminating unnecessary manual
tasks, re-keying and duplication– Online payments speed up the process, reduce cost of handling
cheques and paper money and make life easier for the customer
eCommerce for Policing – the Benefits
Solution Design Approach
PCC Representati
ve
Lead Authority
(Chair)
Technology User Group
Lead
Programme Board
Programme User Groups
Security User Group Lead
Contractual
Programme Director
Solution Supplier
Service Provider
Technology SecurityHR &
Comms
National Programme
Manager
Link to existing
governance and control structures
Home Office& Operational Policing Board
Business Lead
Phase 2 - Contact Management /
Witness AppealsSurrey & Sussex
Business Lead
Phase 1 – Firearms Licensing
Hampshire
Business
National Accreditation
Manager
Link to ACPO Futures & College of Policing
Home Office
NFLMSPNC Services
National User
Group
Business Lead
Phase 1 – Online Payments
Leicestershire
Business Lead
Phase 2 – Traffic & Speed Related
Dorset
Business Lead
Phase 2 – Information Disclosure
ACROBusiness
LeadPhase 2 – Social
Media
TBC
Service Manageme
nt Team
Solution Design Phases
Input from:• Business User Group (BUG)• Customers (e.g. through BASC and
BSSC)
Outputs include:• Process flows • Business rules• Sample screen designs• Forms and templates • Text for screen messages, FAQs, Help,
etc• Welsh language version
Input from:•Technology User Group (TUG)•Security User Group (SUG)
Outputs include:•Solution Architecture Document•API Integration Design and Environment Configuration for each national system •API Integration Design and Environment Configuration for each local force system • Configuration data
Indicative Timeline * subject to change
Aug – Dec 2012
Jan – Oct 2013* From
Autumn 2014* Oct 2013 – Mar 2014
* Spring – Autumn 2014
Complete
•Scoping•Vision – “New Ways of Working”•“As Is” Process Mapping•IT and Security Considerations
In Progress
•Business Processes – publication, review & feedback, signoff•Technical design – as above•User Interface design•Welsh language version
Not Started
•Pilot review and refinement of solution and processes•Roll out to remaining 19 Phase 1 forces
Not Started
•Environments build •Core solution build•National integrations•Local integrations•Technical testing•Security testing
Not Started
•User Acceptance Testing•Business Readiness, e.g. Training•6 month pilot of 5 forces: Hampshire, North Yorkshire, Staffordshire, Surrey, Wiltshire
When?
Activity?
BUG, TUG, SUG,Project Team
Solution Supplier, Service Provider
User & Working Groups, Customers,
Participating Forces,
Welsh Early Adopters, Project Team, Solution
Supplier, Service Provider
Participating Forces, Solution Supplier, Service
Provider,Project Team
PNC Services, NFLMS Team / IPL, Solution Supplier, Service Provider,Security Experts,
Project Team
Customers, Pilot Forces, PNC
Services, NFLMS Team / IPL, Solution
Supplier, Service Provider,
Security Experts, Project Team
Who?
Q&A
Thank you
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