e-government in malaysia

1

E-Government In Malaysia

Presented By

NIK AZMIN NIK HUSSAINDeputy Director of EG Division

Malaysian Administrative Modernisation and Management Planning Unit (MAMPU),

Prime Minister’s DepartmentMalaysia

2

CONTENTS

Overview of EG In Malaysia

Electronic Government Pilot Projects

Key Challenges

Critical Success Factors

Private-Public Sectors Roles in Managing Expectations

3

Overview of EG

4

THE VISION OF EG

“To transform administrative process and

service delivery through the use of IT

and multimedia”

5

THE OBJECTIVES OF EG

REINVENT GOVERNMENT

CATALYSE MSC

Improve Connectivity

Better Access

High Quality Services

Better Process / System

Attract World Class Companies

Opportunities for Invention

Forum for Collaboration

6

THE SCOPE OF EG

Citizens

Government

Business

7

THE EG ENVIRONMENT

Operations & Support

Security

Change Manageme

nt Network

Applications – 7 Pilot Projects

8

EG Pilot Projects

9

EG PILOT PROJECTS

eServices

ELECTRONIC GOVERNMENT

PILOT PROJECTS

eProcurement

Generic Office Environment

Project Monitoring System II

Human Resource Management

Information System

Electronic Labour Exchange

EG-AG Integration

10

E-Services

HRMIS PMS

GOEEnables citizens & businesses to conduct transactions through a one-stop service window

11

E-Procurement

HRMIS PMS

GOE

A system that allows the Government to conduct procurement activities electronically

12

Generic Office Environment

HRMIS PMS

GOEAn electronic office environment to enhance productivity through better information management, communications and collaboration

13

Human Resource Information System

HRMIS PMS

GOE

Provides a single interface for Government employees to perform human resource functions

14

Project Monitoring System II

HRMIS PMS

GOE

An on-line end-to-end project monitoring system creating a collaborative environment for better management of development projects

15

Electronic Labour Exchange

HRMIS PMS

GOE

Provides a one-stop centre for labour market information and systematic matching of job seekers to job vacancies

16

Key Challenges

17

Information Privacy & Security

Reengineering and Streamlining of Current Processes and Procedures

Managing Diverse Technologies & Obsolescence

18

Integration & Interoperability of EG with Other Flagship Applications & Legacy Systems

Human Resource Requirements

Managing Change

Funding

19

Critical Success Factors

20

Administrative mechanism

Legal framework

Common infrastructure

Leadership and shared vision

Active Communication and Collaboration

21

Roles in Managing Private / Public Expectations

22

Balancing e-Govt’s objectives vis-a-vis Business/Citizens expectationsShifting paradigms for Government & Private Sector BusinessesReaping the outcomes of eCommerce via eGovernment

23

SUMMARY / CONCLUSION

24

THANK YOU