e-expectations for he web 11
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E-Expectations of College-Bound Students
AND Their Parents
Stephanie Geyer, Noel-Levitz
Lance Merker, OmniUpdate
#eexpect
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Find All of the E-Expectations Studies Online
• noellevitz.com (Papers & Research)• omniupdate.com/assets (White Papers)
Watch for Mobile MicroStudy in November!
2011 E-Expectations of High School Seniors
How are parents and students similar and different in their use of e-recruitment assets?
What are they doing with higher education mobile sites?
How do they benefit from social media resources?
What other online tools are most useful?
Will e-mail still work as a communications tool?
Survey administered by telephone in February 2011
1,089 high school seniors
517 of their parents
List source: NRCCUA/MyCollegeOptions
95% confidence interval
Margin of error: +/- 3%
FAST FACTS THEMES FOR THE STUDY
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Ethnicity• American Indian: 1% (12) • Asian: 6% (61) • African-American: 10% (104) • Hispanic: 13% (133) • Caucasian: 48% (507) • Other: 13% (135) • Declined: 9% (95)
Environment Sought• Conservative: 9%• Moderate: 73%• Liberal: 18%
Program• Advanced HS courses: 22%• General college prep: 65%• Vo-tech courses: 13%
GPA• A average: 44%• B average: 45%• C average: 10%• Less than C: 1%
Demographics: Students (1,089)524 males; 521 females
Income• Lower income: 29%• Middle income: 52%• Upper income: 19%
Region• Midwest: 23%• Northeast: 23%• South: 28%• West: 27%
Public v. Private (multiple responses)
• Interest in private schools: 38%• Interest in public/state schools: 89%• Interest in community colleges: 16%• Interest in technical colleges: 12%• Interest in vocational colleges 8%
Stage• Prospect: 12% • Inquiry: 13% • Applied: 20% • At least one decision: 56%
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Demographics: Parents (517)Ethnicity
• American Indian: 1% (7)• Asian: 4% (20)• African-American: 10% (52)• Hispanic: 8% (41)• Caucasian: 52% (270)• Other: 13% (66)• Declined: 8% (42)
College Experience• Have attended: 54% • Parents did not attend: 21% • No record: 25%
68% of students come from families where at least one parent attended college
Ethnicity detail:• 78% Caucasian• 62% African-American• 55% Asian• 35% Hispanic
Interest in school type based on parent education level:• If the student’s parent(s) attended
college, they were 10% more likely to be interested in attending a private school
• If the student’s parent(s) did not attend college, they were 10% more likely to be interested in attending a community college
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COMPARING STUDENTS AND PARENTS
More than 75% of both parents and students say they never or only rarely read blogs on college sites
Most (86% of and 80% of ) are using e-mail:
Students and parents place academic program information at the top of their list for Web content
Similarities
93% of students provide an address that they check at least once/week
24% of parents pose as their student
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Students
say they’re researching with their parents
say they’re deciding with their parents
have a Facebook account
have looked at a college/ university Facebook page
of students with cell phones have browsed a college/university site
Parents
59%
49%
80%
27%
14%
say they’re researching with their student
say they’re deciding with their student
have a Facebook account
have looked at a college/ university Facebook page
of parents with cell phones have browsed a college/ university site
66%
61%
48%
12%
5%All material found in this presentation, including text and images is the property of Noel-Levitz, Inc. Permission is required to reproduce information.
WEB / MOBILE USE AND INFLUENCE
Choose the Option that Best Reflects Your Attitude about College and University Web Sites
If I don’t find what I need on the school’s Web site, I’ll probably drop it from my list.
A bad experience on a school’s site may have some negative effect on my perception of the school.
73%
64%
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What is the first link you’ll look for on a school’s Web site?
Enrollment/Admissions Info
24% 21%
Academic Programs
38% 42%
Student Life
7% 6%
Housing
1%
Cost
8% 13%
Financial Aid
5% 10%
Scholarship
7% 2%
Campus Visit
3% 2%
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Mobile Details:
82% of students and 86% of parents own mobile phones
Housing details (1%)
14% of students and 5% of parents have viewed a college or university Web site on their mobile phone
Content priorities for students:
Academic information (28%)
Cost details (13%)
Student life (7%)
Scholarship information (6%)
Campus visit details (2%)
Enrollment/admissions details (31%)
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For details, see...
Pew Internet & American Life(pewinternet.org)
• African-Americans and English-speaking Latinos are more likely to own mobile phones than whites and more likely to do more with their phones, including access the Internet
• Teens who pay for their own cell phone are more likely to do more with those phones
Search “Teens, Cell Phones and Social Media”
• Teens from lowest income categories are most likely to use their phone to go online
Search “Technology Trends among People of Color”
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What would students most like to DO on a mobile site for a college or university?
77%
Calculate college costs
75% Calculate
scholarships
65% Schedule a visit
64% Watch videos
62% Access social media assets
53%
IM with admissions reps
44% Complete an
online application
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QR Code Exposure
Have you seen QR codes before?
If yes, have you used them for a college?
15% 14%
6% 4%
yes
yes
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More about…
INTERACTIVE CAMPUS MAPS
Use of Campus Maps
40% of students have used an
interactive map 8% to get sense of campus layout
54% to explore campus
17% to make way through campus
2% to explore dormitories
7% to find specific location on campus
7% as alternative to visit
10% to find a
specific location on
campus
34% to explore campus
17% to make way through campus
8% as alternative to visit
9% to get sense of campus layout
10% to explore dormitories
22% of parents have used an
interactive map
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Influence of Campus Maps
Students Parents
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CALCULATOR USE AND INFLUENCE
More about…
Second-highest rated feature for a mobile site
Influence of Calculators on Perception
36% of have used a COST calculator
26% of have used a COST calculator
28% of have used a SCHOLARSHIP calculator
20% of have used a SCHOLARSHIP calculator
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Why haven’t you used a calculator on a college or university Web site?
Students:
Parents:
50%
haven’t seen one
46% aren’t
interested
67%
haven’t seen one
30% aren’t
interested
4% parents handling
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SOCIAL MEDIA USE AND INFLUENCE
More about…
Facebook Use
80% of STUDENTS use Facebook 48% of PARENTS use Facebook
Frequency:
• 30% many times/day
• 33% once/day
• 22% a few times to once/week
27% viewed a school-specific site
• 15% of these students posted a comment or asked a question
Frequency:
• 17% many times/day
• 37% once/day
• 30% a few times to once/week
12% viewed a school-specific site
• 26% of these parents posted a comment or asked a question
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63% PC37% mobile
0% 10% 20% 30% 40% 50% 60%
Most Appealing Facebook Content
Current Student Comments (campus life)
General Info (news, events, programs)
Athletic Info (games, scores)
Faculty Comments (programs, classes,
research)
Alumni Conversations
(by or about)
53%26%
20%32%
10%
8%
3%
16%
3%
3%
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Facebook Influence
Students Parents
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83% will look at your Facebook page
*up from 8% in 2010
19% of students follow tweets from a specific college or university
= 9%*
= 5%
Twitter Accounts
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Student life
Academic programs,
classes, faculty
Around campus
Dorms
YouTube and Video Preferences
27% of and 17% of
have gone to YouTube or another video site to see resources from schools on their lists
55% of and 43% of
will look at videos on college and university Web sites
48% 31%
31% 43%
15% 17%
6% 7%
MOST INTERESTING TOPICS?
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To Blog or Not to Blog?
{ Never }
{ Rarely }
{ Sometimes }
{ Often }
{ Always}
68% 65%
11%
19%
4%
1%
9%
21%
2%
1%All material found in this presentation, including text and images is the property of Noel-Levitz, Inc. Permission is required to reproduce information.
More about…
E-MAIL USE AND PREFERENCES
E-Mail Use and Timing
86% of use e-mail
will give a school a legitimate e-mail address that they check
at least once a week
When?
80% of use e-mail
upon learning of a school
when prompted/requested
after completing an application
after acceptance
26%
26%
44%
3%
31%
21%
46%
5%
93% 81%
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From 2010 E-Recruitment Practices Report
Does your admissions office collect e-mail addresses for parents?
(yes responses)
Many more admissions offices are now collecting parents’ e-mail addresses.
2-Yr Public 4-Yr Public 4-yr Private0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
200620082010
If yes, when in the recruitment process do you collect the e-mail addresses for
parents? (check all that apply)
4-Yr Public
4-Yr Private
When students inquire 16.7% 20.4%
When students apply 80.6% 85.5%
When students confirm their intent to enroll or send in a deposit
8.3% 18.4%
When students enroll 13.9% 21.7%
On the Web year-round, 24/7 5.6% 15.8%
Question not applicable to 2-Year Publics.
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General Information
36% 32%
Campus Life
9% 10%
Deadline Reminders
32% 36%
Your E-Mail FlowAfter General Info about Your Campus, Focus on Deadlines and Student Status
Student’s Status
22% 24%
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CONSIDER THIS…Conclusion
Are you engaging parents as thoroughly as possible in your e-venues?
Web content for parents?
Recognition that they may appear in your social media channels?
E-mail communication flows?
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Put Your Assets to the Test!
Facilitate user tests with prospective students and decision influencers on your sites (including mobile)
Explore how they interact with navigation options, content, images, interactive resources
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Tackle Your Academic Program Content
Can mere mortals understand the key strengths and benefits of each of your programs?
Can they see what career options emerge with this degree?
Do faculty and alumni stars shine through?
Is content optimized for search engines?
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Introduce Your Social Streams
Drive prospects and their parents directly to your social media assets from e-mail, Web site and direct mail communications
Look for opportunities to broaden the conversations (and speakers) in your channels
Redirect some bloggers to focus on smaller interactions
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Shoot Video, Post, Repeat
E-mail is STILL an essential layer in your communication flow
Are you getting through to parents?
Use e-mail to interconnect Web, social media assets
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Calculated Success
Net cost calculators are required by this fall
Does your calculator: Give a clear, complete and realistic
picture? Inspire users (students and parents)
to reach out for further engagement?
Encourage users to complete the
FAFSA? Show up on pages within your Web
site that make sense? Play a starring role in e-mail
messages and social media posts at crucial times in the enrollment cycle?
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Presenter Contact Information
Stephanie Geyer, Noel-Levitz• Voice: (303) 594-0370• Email: stephanie-geyer@noellevitz.com• @StephGeyer
Lance Merker, OmniUpdate• Voice: (805) 484-9400• Email: lance@omniupdate.com• @lancemerker
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