e-customer analysis...solution zendeskoffers an analytics tool in the form ofbime. bime pulls in...
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ProjectReference:2017-1-BE01-KA204-024783
E-customer analysis
ProjectReference:2017-1-BE01-KA204-024783
- Profileofpotentialcustomerforenterprises- ToolstoanalyzeE-customers- E-customersrelations
ProjectReference:2017-1-BE01-KA204-024783
Categories of e-customers:
Convenience buyer
Savings buyer
ProjectReference:2017-1-BE01-KA204-024783
Categories of e-customers:
Comparison buyer
Loyal buyer
ProjectReference:2017-1-BE01-KA204-024783
Categories of e-customers:
Focused buyer
Aversive buyer
ProjectReference:2017-1-BE01-KA204-024783
Categories of e-customers:
Intimidated buyer
Adventurous buyer
ProjectReference:2017-1-BE01-KA204-024783
Customer Analytics Tools for Every Business Size
The more you know about yourcustomers, the likelier you are to be able to make them happy.
ProjectReference:2017-1-BE01-KA204-024783
4 different types of software categories
-CRM -Customer service-Social Media-Analytics
ProjectReference:2017-1-BE01-KA204-024783
CRM: Zoho CRM
Zoho usesdatafromitsown Zoho CRM.Itsreportingfeatureswillgiveyouanoverviewofyourmostsuccessfulmarketingcampaigns.
ProjectReference:2017-1-BE01-KA204-024783
Customer Service: Intercom
Intercom isacustomerserviceandmessagingplatformtokeeptrackofandstayintouchwithcustomers.Itletsyoustartthecommunicationprocesswithlivechat.
ProjectReference:2017-1-BE01-KA204-024783
Analytics: Kissmetrics
Asawebandanalyticsplatform, Kissmetrics providesvaluableinsightsintowebvisitorsandhowthey'reinteractingwithyoursite,includingwherethey'reclicking
ProjectReference:2017-1-BE01-KA204-024783
CustomerService:CloudCherry
CloudCherry isacustomerexperienceandanalyticstoolthat'llgiveyoudeepinsightsintoyourcustomers.
ProjectReference:2017-1-BE01-KA204-024783
Analytics:BIMEbyZendesk
Thepopularcustomerservicesolution Zendesk offersananalyticstoolintheformof BIME.BIMEpullsincustomerexperiencedatafromavarietyofdifferentsourcesincluding GoogleAnalytics, Adwords, Salesforce,andZendesk
ProjectReference:2017-1-BE01-KA204-024783
CRM:SalesforceSalesCloud
Salesforce'spopularsalesandCRMsoftwarehasaddedpowertoitsofferingwith Einstein,anAI(artificialintelligence)componenttogivedeeperinsightsintocustomers
ProjectReference:2017-1-BE01-KA204-024783
Socialmedia:Brandwatch
Brandwatch isadeeplisteningandsocialmediamonitoringtoolthatletsyoutrackmentionsacrosssocialmedia,aswellasgetinsightsintowhatconversationsarehappeningaroundyourproduct,service,orindustry.
ProjectReference:2017-1-BE01-KA204-024783
Customer analytics tools will make your customers happy
ProjectReference:2017-1-BE01-KA204-024783
E-customer relationEthics code
The ethics code is an integral part of a company values, so it helps to be consistent in how to respond to customer service situations.
-WeAreHereBecauseofOurCustomers-WeUnderstandOurCustomersAreOurFuture-WeTreatCustomersLikeFamily-WeAlwaysListentoOurCustomers-WeWorkHardtoSolveAnyProblems-WeMaintainPositiveAttitudes-WeAllImpactCustomerService
ProjectReference:2017-1-BE01-KA204-024783
ProjectReference:2017-1-BE01-KA204-024783
E-customer relationEthics code
Workhardtosolveproblem
Positiveattitude
ProjectReference:2017-1-BE01-KA204-024783
E-customer relationEthics code
Everyone in your company, no matter how minor, impacts customer service. I once visited a neighborhood restaurant where the service was
great and the food was wonderful. I had a great time—until I felt a wad of chewing gum on the underside of the table, which completely killed the
experience for me. I didn't go back there, despite the otherwise wonderful atmosphere. The cleaning crew had let everyone down. Little things and
small actions can stick in the customer's mind, damaging their experience.
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