dynamics day '11 - executive retail briefing rajeepan raguneethan

© 2011 Microsoft Corporation. All rights reserved

Vendor Ability to Offer

End to End Retail to Global &

Emerging Markets

84% of Retail IT

Disconnected

20% - 12% Two year drop

in those who have not

shopped on-line

19% - Global growth in

e-commerce to $680B(‘11) –

$963B(‘13)

Source: J.P. Morgan

China – World’s largest on-line population at 400M – 25%

5 yr CAGR

An end-to-end solution that gives enterprise customers unprecedented agility and control over their business by connecting people,

process and channels across the organization— providing the insight to meet and exceed the high expectations of today’s consumer,

build loyalty, and optimize for long-term success.

Retail

Supply Chain Integration

Financials Demand Planning

Replenishment

Stores

Catalog

Kiosk Mobile

Web

Marketing Customer Care

Social Media

Retail

Microsoft Vision for Retail

Supply Chain Integration

Financials

• Point of Sale

• Store Management

• Merchandising

• Enterprise Resource

Management

Stores

Core Foundation

Demand Planning

Replenishment

• Multi-Channel Retailing

• Commerce

• Call Center

• Demand Management

• Replenishment

Catalog

Kiosk Mobile

Web

360 Degree View and

Optimization • Client-Telling

• Marketing (Multi-Channel)

• Customer Care

• Customer 360

Marketing Customer Care

Deeper Engagement

Social Media

• Additional Channels

• Social Media • Mobile

• Marketing

• Personalized content across channels

Empowered Retailers

IT Business

Microsoft Dynamics AX for Retail Headquarters

Microsoft Dynamics AX Core Functionality

Enterprise Portal

SCM Business Analysis

Financial Management

Human Resource

Management CRM

Store Systems

Statement Settings Microsoft Dynamics

AX POS Integration

Item/Shelf Labelling

Retail Configuration and Store

Management

Hardware Configuration

Space Management

Logistics

Warehouse Distribution

Marketing

Loyalty Program Retail Sales

Data Warehouse

Promotions Pricing and Discounting

Global Voucher Customer Detail

Microsoft Dynamics AX for Retail POS

Transaction and UI Management

Payment Processing Real-time Customer

Updates RoleTailored UI and

Security Real-time Loyalty

Updates Global Returns

Merchandising

Replenishment Assortment

Management Pricing &

Offer Management Buyer’s Push

Mu

lti-

Ch

an

nel

Co

mm

erc

e

3rd Party

Back office Advanced Pricing

Advanced Discounts

Reason Codes

Matrix

Item Groups

Employees

3rd Party POS Items

Departments

Categories

Customers

Payments

Taxes

Sales

….

~ 33%

MS AX for Retail HQ

UI Layout

Templates

Item Receipts

Kits

Matrix

Lot Matrix

….

MS AX for Retail POS

Items

Departments

Payments

Taxes

Sales

Pricing

Discounts

UI Layout

Templates

Hardware profile

Functional profile

100%

•Consistent Data Model and Complete Back

Office Control of all Store activity

•Timely, Accurate, Consistent Information

•Single Version of the Truth

•Custom Integration w/ Each Opportunity

•Higher Maintenance and TCO

•Functional Inconsistency

•Limited Capability

•Productivity

•TCO

System Overview

© 2011 Microsoft Corporation. All rights reserved

Discount.dll

Tax.dll

EFT.dll

Price.dll

© 2011 Microsoft Corporation. All rights reserved

Third-Party POS

Third-Party ERP

© 2011 Microsoft

Corporation. All rights

reserved

© 2011 Microsoft Corporation. All rights reserved

“Microsoft Dynamics AX for Retail enables us to follow our vision and be a dynamic, valuable retailer that provides customers with a unique and personal experience.” Terri Jordan, Vice President, Technology for Retail Stores, Microsoft

“Customers feel that we know them. They don’t have to tell us their account history, but can simply talk about the product or service that matters to them at that moment.”

Larry Venter, Senior Director, Retail Solutions, Microsoft

“We showed that Microsoft Dynamics AX for Retail can adapt closely to a complex business model and accelerate time-to-value by making optimal use of technology that companies already own.”

Terri Jordan, Vice President, Technology for Retail Stores, Microsoft

© 2011 Microsoft

Corporation. All rights

reserved