dynamic it – achieving efficiencies leveraging cloud computing · 2020-03-06 · dynamic it –...
Post on 06-Apr-2020
1 Views
Preview:
TRANSCRIPT
Dynamic IT – Achieving Efficiencies leveraging Cloud ComputingMahendra DuraiVice President, IT Infrastructure & Operations
© Copyright 10/10/2010 BMC Software, Inc 2
San Jose, CA, USA
Houston, TX, USA
Austin, TX, USA
Pune, India
Tel Aviv, Israel
Boston, MA, USA
Houston, TX, USAPhoenix, AZ, USA
IS&T’s Customers at BMC
Major R&D Centers
Production Data Centers
© Copyright 10/10/2010 BMC Software, Inc 33
Cloud Computing – Definitions & Models
On Demand Service (application, Infrastructure…)
Provisioned in minutes
Available on a pay per use basis
IaaS PaaS SaaS
Infrastructure Platforms Applications
Highly-Virtualized
Highly-Automated
Service-Enabled
Bus. UserDevelopersIT Admin / Developers
© Copyright 10/10/2010 BMC Software, Inc 4
Managing SaaS Applications – Monitor & Operate
© Copyright 10/10/2010 BMC Software, Inc 5
IaaS - Building the Internal Cloud
R&D Labs for ESM Product Lines
1500 Developers- 100+ concurrent projects- 3-9 month average project duration
6470 Physical Servers
9160 Virtual Servers / 405 Physical Hosts- x86 (Dell)- Unix (Sun, HP, IBM)
500 Terabytes distributed SAN storage
© Copyright 10/10/2010 BMC Software, Inc 6
Building the Internal CloudLeveraging Virtualization
Server Utilization > 70% (Prime Shift)
© Copyright 10/10/2010 BMC Software, Inc 7
Building the Internal CloudLeveraging Virtualization
Server/Admin Ratios - 540:1 – All - 200:1 – Physical
Virtual-to-Physical Replacement Cost: $30M+
© Copyright 10/10/2010 BMC Software, Inc 8
Standardization is critical
© Copyright 10/10/2010 BMC Software, Inc 9
Standardization
CPU Memory Disk Space Platform Technology OS APPS
Small 1 2GB 40GB Alpha VPAR HP UX 11.23 Oracle
Medium 1 4GB 60GB HP Itanium VPAR HP UX 11.31 Sybase
Large 2 8GB 100GB HP PA-RISC VPAR Redhat Ent Linux 64 Informix
Xlarge 4 8GB 180GB Power 5 LPAR Suse Linux DB2
Custom X X X Power 6 LPAR Ubuntu Linux MS SQL
Power 7 LPAR Windows 2003 64i SAP
Ultra Sparc LDOM Windows 2008 64i
Ultra Sparc T LDOM Windows 2008 R2 64i
X86 Vmware AIX 5.3
X86_64 Vmware AIX 6.1
Solaris 8
Solaris 9
Solaris 10
Windows 2003
Windows 2008
Windows 2008 R2
Windows XP
Redhat Ent Linux 5.x
© Copyright 10/10/2010 BMC Software, Inc 10
Managing the Internal Cloud Quarterly Performance
• 2260 Virtual Servers
• 90% Virtual Servers
• 2043 Virtual Servers
• 1884 requests for new environments
Developer Productivity50% of the requests satisfied in less than 1 day95% of the requests satisfied in less than 5 days
Avoided Cost$1M avoided server expense
© Copyright 10/10/2010 BMC Software, Inc 11
Managing the Internal CloudTools
• BMC Capacity Management• BMC Atrium Orchestrator• BMC BladeLogic Ops Manager• vmWare Virtual Center• vmWare Lab Manager• EMC Control Center • BMC Performance Management
• BMC ProactiveNet
BMC IT Service Management
© Copyright 10/10/2010 BMC Software, Inc 12
Exploiting Disruptive Technologies
Mgmt Server
Fibre ChannelEthernetEthernet
Typical Data Center Architecture – TodayStorage Virtualization and Stateless ComputingIntegrated Fibre Channel / Ethernet capabilityHigh performance blade serverExpandable Architecture
Cisco UCS – Unified Computing System
FabricInterconnect
Switch
© Copyright 10/10/2010 BMC Software, Inc 13
Moving to Hybrid - Leveraging the Public Cloud
Amazon VPC/EC2
BMC Private Cloud
Service RequestManagement
Discovery BMC
BladeLogic
© Copyright 10/10/2010 BMC Software, Inc 14© Copyright 10/10/2010 BMC Software, Inc 14
Managing and Automating the Internal Cloud
8000 Virtual
Servers
© Copyright 10/10/2010 BMC Software, Inc 15
Provisioning Efficiencies - Before
• Budgeted• Architectural Fit• Environments
(DEV/QA/PRD/DR)
Approved Projects
• Sandbox• POCs• Transitions
Temporary Systems
• Ticket Creation• Architectural Design• VM Questionnaire
Request & Requirements
Gathering
• Architecture Planning
• Licensing• Build Server Change Request
Capacity/Resource
Availability
• Build Server• Post Build Tasks• Delivery of Server
Build & Delivery
Duration – 7 – 10 Business Days (depending on user responsiveness and time zone differences)
2 Hours Effort
Est. Cost $125
1 Hour 20 Min Effort
Est. Cost $85
1.5 Hours Effort
Est. Cost $80
Total
5+ Hours
Est. $290
© Copyright 10/10/2010 BMC Software, Inc 16
Provisioning Efficiencies - After
© Copyright 10/10/2010 BMC Software, Inc 17
BMC Business Process Model
CONCEPT TO PRODUCT MARKET TO CASH
Manage Product Portfolio
Manage Projects
Manage Ideas & Concepts
Manage Market & Product Research
Develop and Test Software
Manage Sales Force
Manage Channels
Manage Professional Services
Introduce New Products
Manage Customer Accounts
Manage Contracts
Manage Channel Sales
Process Quotes
Manage Receivables
Process Orders
Manage Billing
FORECAST TO DELIVERY
Manage Purchasing and Payments
Manage Sourcing
Manage Education Services
Fulfill Orders
Manage Licenses & Entitlements
Plan & Execute Campaigns
Manage Product & Pricing Data
Manage Opportunities
Manage Product Lifecycle
Market Products & Services
STRATEGY TO PLAN
Set Goals
Align Organization
Gather Corporate Intelligence
Plan Strategy
Manage Plan
SUPPORT TO CONTROL
Manage Facilities
Information Technology Mgmt.
Legal
ACCOUNT TO REPORT
Audit &Compliance
Customer Billing & Invoicing
General Financial Accounting
HIRE TO RETIRE
Planning & Policy
Source & Select
Manage Treasury Operations
Management Accounting
Develop & Council
Reward & Retain
Redeploy & Retire
ManageInformation
Manage Customer Care
Manage Technology Alliances
LEVEL 1
LEVEL 2LEGEND
© Copyright 10/10/2010 BMC Software, Inc 18© Copyright 10/10/2010 BMC Software, Inc.18
Business Process based Services
© Copyright 10/10/2010 BMC Software, Inc 19
Business Process Model based operations
© Copyright 10/10/2010 BMC Software, Inc 20
An integrated framework for service management
© Copyright 10/10/2010 BMC Software, Inc 21
An integrated framework for service management
© Copyright 10/10/2010 BMC Software, Inc 22
An integrated framework for service management
© Copyright 10/10/2010 BMC Software, Inc 23
An integrated framework for service management
© Copyright 10/10/2010 BMC Software, Inc 24
Services/Application dashboard
© Copyright 10/10/2010 BMC Software, Inc 25
The role of Automation
© Copyright 10/10/2010 BMC Software, Inc 26© Copyright 10/10/2010 BMC Software, Inc 26
IT Service Support –Conventional work breakdown structure (people/process)
Architecture (Plan/Design)- Long term technology strategies
Engineering (Build)- Service management processes- Project planning and management- Reference technical designs- Capacity, configuration, change management
Operations (Run)- Project Execution- Installation, configuration, testing, certification- Availability, Incident, Problem management
Key ProcessesArchitecture
Engineering
Operations
© Copyright 10/10/2010 BMC Software, Inc 27© Copyright 10/10/2010 BMC Software, Inc 27
IT Service Structure
IT Process Automation is a key defense in moving activity/work down or out of the service support structure
Tier 3
Tier 2
Tier 1
In Theory…
Tier 3
Tier 2
Tier 1
In Practice
Architecture
Engineering
Operations
© Copyright 10/10/2010 BMC Software, Inc 28© Copyright 10/10/2010 BMC Software, Inc 28
Architecture
Engineering
Operations
Architecture
Engineering
Operations
IT Process Automation at all tiers
Work
Work
Work
BSM allows for the identification and automation of activity that make up IT processes.Makes processes repeatable, reusable and predictable.
© Copyright 10/10/2010 BMC Software, Inc 29
Ten Tech Enabled Trends to watch….- McKinsey Quarterly – August 2010
1. Distributed co- creation moves into the mainstream2. Making the network the organization3. Collaboration at scale4. The growing ‘Internet of Things’5. Experimentation and big data6. Wiring for a sustainable world7. Imagining anything as a service8. The age of the multisided business model9. Innovating from the bottom of the pyramid10. Producing public good on the grid
© Copyright 10/10/2010 BMC Software, Inc 30
2. Making the Network the Organization
Management orthodoxies still prevent most companies from leveraging talent beyond full-time employees who are tied to existing organizational structures.
Adhering to these orthodoxies limits a company’s ability to tackle increasingly complex challenges.
Pilot programs that connect individuals across organizational boundaries are a good way to experiment with new models, but incentive structures must be overhauled and role models established to make these programs succeed.
In the longer term, networked organizations will focus on the orchestration of tasks rather than the “ownership” of workers.
© Copyright 10/10/2010 BMC Software, Inc 31
Automation Initiatives
The Automation Framework- Agenda- Roles
Zero Effort Compliance
Zero Console Operations- Measurable, Consistent, Repeatable, Re-usable
© Copyright 10/10/2010 BMC Software, Inc 32
Automation Agenda
Why Automate?- Allows staff to focus on higher value work.- No need to teach support personnel system specific expertise.- Eliminate Operator Errors by employing automated processes.- Automated processes are built on best-practice standards and ensure compliance with corporate policies
and regulatory requirements every time.- Improve operational efficiency through orchestration that bridges tools and organizational silos.- Reduce meant time to repair (MTTR) through accelerated, standardized and policy-based responses to
events.
Benefits- Fewer incidents due to operator error.- Reduced outage time.- Fewer resources spent on repetitive tasks.- TIER-2 and TIER-3 Engineering being performed by TIER-1 Engineers.- Automated Processes.
© Copyright 10/10/2010 BMC Software, Inc 33
Automation Framework/ Automation Engineer
© Copyright 10/10/2010 BMC Software, Inc 34
Methodology – Closed Loop Remediation
© Copyright 10/10/2010 BMC Software, Inc 35
Methodology – Operator Initiated Remediation
© Copyright 10/10/2010 BMC Software, Inc 36
Zero Effort Compliance
© Copyright 10/10/2010 BMC Software, Inc 37
Zero Effort Compliance
BMC has a number of controls and security procedures that require manual activity- These controls are required for SOX compliance- Negative impact for failure to comply- Labor intensive, inconsistent processes
© Copyright 10/10/2010 BMC Software, Inc 38
Zero Effort Compliance
Use BMC Event Manager and Atrium Orchestrator to develop a consistent strategy for compliance and control activities- Integrate with standard processes – syslog, SEM- Use Atrium Orchestrator to automate processes and integrate with common tools- Data base integration, Remedy, email, FTP
Use BMC tools to automate compliance and control processes- Consistent audits - Continuous compliance- Cost effective means for following controls and ensuring compliance
Zero Effort Compliance- Improved audit quality- Protect BMC financial assets
© Copyright 10/10/2010 BMC Software, Inc 39
Zero Effort Compliance
Started with four Information Security SOX controls to automate- Password compliance Some level of automation already existed Good first choice for collecting and reporting on domain controller events
- Network Intrusion Detection Very labor intensive Large amount of data collected and correlated Most benefit
- Data Center Access and Logging Manual process utilizing data from two disparate data centers Requires input from most IT managers Prone to error and delays
© Copyright 10/10/2010 BMC Software, Inc 40
Zero Effort Compliance – Leveraging an integrated solution platform
Leveraging an integrated solution platform- BMC Event Manager
Event management Workflow initiation
- Atrium Orchestrator Workflow integration Task execution
- Remedy Task assignment Approvals Reporting
- BMC IdM Identity management Password remediation
- Atrium CMDB Asset definition Notification lists
© Copyright 10/10/2010 BMC Software, Inc 41
ZEC - Methodology
© Copyright 10/10/2010 BMC Software, Inc 42
GCC833 – Network vulnerability detection
Network intrusion incidents are remediated in a timely mannerRisks- Manual process to analyze incidents- High degree of “noise” – tend to treat as false positive- System owner might not respond- Potential for data loss before system is found and remediated- Possible spread to other internal systems- Possibility of SOX audit failure- Difficult to consistently gather and maintain SOX artifacts
© Copyright 10/10/2010 BMC Software, Inc 43
GCC833 – Network vulnerability detection
Automate identification, notification, and escalation of incidentsAutomate SOX controls and evidence gatheringCreate repeatable processes for notifying system owners of malware
© Copyright 10/10/2010 BMC Software, Inc 44
GCC833 – Network vulnerability detection
#1 - Inbound Intrusion Detection event from syslog
#2 - Interrogate the machine in question
#3 - Create a Remedy ticket
© Copyright 10/10/2010 BMC Software, Inc 45
GCC833 – Network vulnerability detection
Example Remedy ticket generated by this process
© Copyright 10/10/2010 BMC Software, Inc 46
Zero Effort Compliance
Password Management- Annual savings of $51,000- Ensure compliance and evidence collection with no engineering time required- Continuous alignment with policy
Network Intrusion Detection- Annual savings of $52,000- Remove manual steps in IDS process- Faster response to incidents
Data Center Access- Annual savings of $13,000- Automated manual, error prone processes- More detailed accountability
© Copyright 10/10/2010 BMC Software, Inc 47
Zero Effort Compliance
Substantial cost savings- Cost reduction of over $120K on just four controls This includes a learning curve for Atrium Orchestrator and BEM
- Other controls can be similarly automated for additional savings- Developed a number of “foundation components” to be reused on other controls
Improved compliance posture- Monitoring is continuous and is automated- Evidence collection and retention is integrated into the process- Financial and other key assets are continuously monitored
Better use of Tier 2/Tier 3 resources- Free up resources to address other need areas- Eliminate manual, error prone tasks
© Copyright 10/10/2010 BMC Software, Inc 48
Zero Effort Compliance
Total of 30 SOX controls- Information Security - 12- Platform Operations - 5- Business Continuity - 7- Applications - 6- Most of these can be automated
Other Automation Opportunities- CMDB for host owner information - CMDB for certificate expiration and automatic renewal- BladeLogic for compliance drift management and notification via Remedy- BCAC integrated with Remedy for drift detection and remediation- ADDM for network discovery integrated with BEM and Remedy for compliance monitoring of
host deployments
© Copyright 10/10/2010 BMC Software, Inc 49
People
Facilities and PowerHardware & SoftwareBenefits• 5000 servers eliminated• $10M saved in h/w + s/w asset management• $3M server costs avoided in labs• $10M reduction in IT labor costs
Benefits• 50% reduction in DC capacity ($10M avoided)• 23% reduction in DC power consumption • 900K lbs of annual CO2 emissions eliminated
Benefits• Server provision times reduced by 50%• FCR increased from 70% to 90%• Service recovery times reduced by 30%
How has BSM impacted the productivity?
© Copyright 10/10/2010 BMC Software, Inc 50
The Optimization and Automation payoff
Design (Architecture) Build (Engineering) Run (Operations)
© Copyright 10/10/2010 BMC Software, Inc 51
© Copyright 10/10/2010 BMC Software, Inc 52
10/10/2010
QUESTIONS
top related