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1 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
DXP Advanced Catalog ManagementDXP is purpose built to solve technology and business problems inherent in complex environments.
Let’s talk Catalogue. DXP Product Information Management creates new ways to manage products, bundles and offers.
DXP Advanced Catalogue
2 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
What Do TMT Companies Want?
§ Low/No-code Journey Creation
§ Total Control of UI/UX
§ Legacy Back Office Integration
§ Centralized Resource Model
§ Low Cost, Fast Time to Market
DXP Helps Companies Achieve (What Was Previously) Impossible.
3 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
Today’s Catalogue Management Solutions Don’t Allow Companies to Keep Up With The Market
LONG TIME TO MARKET
Long and costly service realization for products,
offers and bundles.
INFLEXIBLEDESIGN
Overly restrictive domain models require costly
custom-coding, precluding greater usefulness.
LACK OFCONTROL
Redundant product definitions across multiple
catalogs or systems still requiring manual synching.
ECOSYSTEMUNFRIENDLY
Inability to leverage catalog data among suppliers, providers
and consumers.
https://www.nchannel.com/blog/challenges-ecommerce-catalog-management/https://vue.ai/blog/vuetag/catalog-management-challenges-in-ecommerce/https://www.vinculumgroup.com/ecommerce-catalog-management-3-problems-every-merchant-has-to-face/
4 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
Product Information Management Platform is a No-Code Method of Managing Products, Offers and Bundles
DECISION ENGINEConfigure business rules to assist in validation, relationship logic, and eligibility of items.
ENTERPRISE SYSTEMS3RD PARTY SYSTEMS
DOMAIN MODELPre-defined, yet customizable data descriptions of commonly used products within industry domains
MOBILE APP
CARE CENTER PORTAL
POSSYSTEMONLINE
DIGITAL EXPERIENCE PLATFORM
CatalogsItemsRelationshipsCategories
CATALOG CONFIG GUIConfigure item attributes, pricing, discounts,
bundles through easy to use interface
CORE DATASET MESHED DESIGNUser RolesInter-catalog relationshipsQ2Cash connectivity
In conjunction with DXP, PIM enables delivery of integrated, omni-channel experiences across quote-to-cash journeys.
PIM
5 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
An Intuitive, Low/No-Code, Drag-and-Drop User Interface.
EASILY CONFIGURE INDIVIDUAL CATALOG ITEMS
GROUP ITEMS INTO CATEGORIES WITH EASY
FILTERING AND NAVIGATION
MANAGE VISUAL ASSETS SUCH AS IMAGE, VIDEO, AND
OTHER BINARY OBJECTS
EASY TO ACCESS, CUSTOMIZABLE VIEW OF CURRENT PRODUCTS AND OFFERS
6 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
PIM’s Key FeaturesCATALOG MANAGEMENT§ Create Catalog from previously created Catalogs§ Support for catalog relationships (Parent, Child,
Consumer, Supplier)§ Catalog Version Control§ Multi-Country Localization Support§ Currency Configuration
RELATIONSHIP MANAGEMENT§ Build Bundles that include Multiple Items§ Associated Related Items
BULK MANAGEMENT§ Flat file upload process supporting CSV, Excel§ REST API with Swagger support
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ITEM MANAGEMENT§ Create and Manage items§ Build Bundles and Complex Products from groups of
items§ Associate items with categories for sorting and filtering§ Pricing terms(12, 24, 36); intervals (Month, Year)
§ Pricing options (MSRP, Subsidy, Lease/Flex, etc.)
§ Pre-define product definitions
SECURITY§ OAUTH2 Security§ Audit Trail for Troubleshooting
ROLES/RESPONSIBILITY§ Catalog Admin Role to manage user permissions§ Subscriber, Publisher, Owner relationships§ Roles based approval process
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7 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
PIM for IT Professionals§ Reduces time and cost of launching new products by
collaborating in real-time with marketing to establish service definitions and attributes.
§ Lessens ongoing lifecycle management costs by easily modifying service attributes without code (e.g., tweak an offer, change availability).
Product InformationManagement
PIM
§ Decreases complexity and manual synchronization of catalogs through centralized control and real-time distribution of updates across otherwise disparate catalogs.
§ Easily mold the catalog into your ecosystem by leveraging ultimate flexibility in data structures and domain model.
8 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
PIM for Marketing Teams
Product InformationManagement
PIM
§ Accelerates time to market by directly configuring product, offer and bundles definitions collaboratively with IT and without code.
§ Speeds up lifecycle changes with centralized access-to and real-time control of all services and their attributes.
§ Simplifies onboarding of add-on services with subscription to alternative catalogs.
§ Defines products, offers and bundles from initial product configuration all the way to payment receipt (complete Quote to Cash flows)
9 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
This is What Makes PIM Unique
ACCELERATED TIME TO MARKET§ Launch products quickly with a powerful catalog that allows users to establish products, offers and bundles§ Increase portfolio breadth and reach with lower-cost, finer-grained offers and bundles
EASILY ORCHESTRATE QUOTE-TO-CASH EXPERIENCES§ Establish product attributes across quote-to-cash§ Integration with DXP Journey Creator enables portfolio to be delivered with Omni-channel experiences§ Leveraging Decision Engine allows the construction of complex business rules across products, offers and bundles to
govern how services are priced, packaged, and delivered with integrated experiences.
MODERNIZE AND FUTURE PROOFS A KEYSTONE BUSINESS RESOURCE§ Flexible Domain Modeling allows catalog items to be molded into different environments. Users can build
translations among ITIL, SID, COBIT and other data models.§ Intrinsic support for all key roles across your business ecosystem (supplier, consumer, etc.)§ Enables fabric of interconnected and controlled catalogs connected with open APIs
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10 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
Are You A Match
for DXP?
DXP’s target market is any company that has multiple channels, legacy back end systems, and/or moderately complex products that is interested in a single platform to build, deploy and manage all of their customer service and sales journeys/episodes.
From an industry vertical perspective, the primary target markets include telecoms operators, Telecommunications, Media, Technology (TMT) companies and retailers given the high engagement they have with consumers.
From a target audience / role perspective, we find the primary decision makers to be:
Chief Information/Technology Officer & Staff
Chief Marketing Officer & Staff
Chief Digital Officer & Staff
Chief Information/Technology Officer & Staff
Chief Marketing Officer & Staff
Chief Digital/Experience Officer & Staff
It’s about changing the SDLC process for good. Increase the
efficiency of IT developers, allowing existing teams to focus on
core back-office optimization. Enable IT developers and Citizen
Developers to publish experiences with a fraction of the resources,
testing and complexity.
You can invent the experience you want. DXP creates a simple,
low-code tool to allow for unheard of collaboration between
channel owners, analysts and IT. DXP gives you access to data from
all back office systems and operates with existing channel UI’s
letting you create consistent experiences across all touch points.
Finally, autonomy. DXP gives you the perfect platform to work,
collaboratively, with IT and business owners to craft continuous
experiences that work with existing back office systems and
channel UI. The result is a canvas to paint your perfect customer
experience and refine it real-time as the results come in.
11 © 2018 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.
We’d Love To Talk More.
If you’d like to know more about changing the way you run your digital business…
LEARN MORE
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