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Methods to improve the quality of the Robert C. Byrd Scholarship Application in New York State
Dongxiao LiuSpring 2010
Overview
• Background
• Problem Statement
• Literature Review
• Data Collection and Data Analysis
• Findings and Recommendations
• Conclusion
Background
• New York State Education Department Pre—Collegiate Preparation Programs and Scholarship Unit
• Robert C. Byrd Scholarship
Problem Statement
Errors
Problem Statement
Errors Statistics
• A total of 4,609 errors recorded from 2004 to 2009
• Applications with errors have gradually increased since 2006
• 1033 applications with error in 2009
Literature Review
• Communication Model of Intergovernmental Policy Implementation
• Policy Implementation and Cognition
• The Role of Technology in Data Management
Data Collection and Data Analysis
Interview Counselors
Interview Supervisors Survey
• Triangulation
• Inductive reasoning • Thematic Analysis
findings
Findings
• Finding 1 Local educational agencies feel that the content of information in the scholarship bulletin needs to be improved
• Finding 2 School administrators/Staff members need extra assistance during the application process.
Findings
• Finding 3 School counselors are confident of filling out the Byrd Scholarship application accurately.
• Finding 4 Most of the school counselors accept the original wording and phrasing in the scholarship information bulletin, but they believe that different people may prefer different formats of content.
Recommendation #1
• Redesign the information bulletin (incorporate sample application forms, etc.)
Findings
• Finding 5 State Scholarship program supervisors value communication with schools and believe a good relationship with schools will help to improve the quality of the scholarship application.
• Finding 6 Most of the organizations use technology to maintain the accuracy of the completed scholarship applications; others have or will considered using technology.
Recommendation # 2
• Implement an online scholarship application and perfect the scholarship website
Recommendation # 3
• Establish a wiki database for communication use between the scholarship program staff and school staff
Recommendation #4.5
• Recommendation #4
• Add more communication and notification to the scholarship application process
Recommendation #5
• Increase the advertisement efforts of the Byrd Scholarship by using volunteer resources
Thank You!
Dongxiao LiuSpring 2010
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