doing more with less…

Doing More with Less…

Ontario UniversitiesComputer Conference

John MarrazzoJM Associates

john@higheredinfo.comhttp://higheredinfo.com

What’s Wrong Anyway?

Projects are always delivered on budgetSystems are intuitive to useMore signatures mean better auditCommittees add valueLow bid is a great decision criterionVendors always deliver what they promise

Thinking Outside the Box

Develop DifferentlyExploit ExistingStay SimplePlan ProperlyPursue Partnering

Develop Differently

Throw out the old rulesPerformance is not a measurementDocumentation is not an issue

Think rapid development and disposal

Don’t strive for perfectionSwitch focus to the end user

Exploit Existing

Leverage functionalityFind synergy among technologies Educate about existing capabilities

Digital Library

UVa Institute for Advanced Technology in the Humanities

Exploit Existing

Create awareness

Exploit Existing

Expand access

Infoed.org SPIN system

Stay Simple

Streamline processes

UBC Self Admission Process

25,000 undergrad applications & staff evaluations 12,000 offers 6,000 registrations minimum of 4 to 8 weeks from application to early offer of admission

Even with web applications,

this is a lot of work and slow response!

Self-Admission Statistics

Number Category Percent

10,204 Web applications from BC high school students

97%

5,093 self reported & self evaluated 50%

2,159 self admitted 42%

1,565 wait for May or final grades 31%

1,369 not admissible 27%

Stay Simple

Simplify scopeDeliver intuitive solutions Deploy simplified interfaces

Simple Interfaces

Harvard UBC

UBC Ask Me

Responded to approximately 428,000 questions

Averages about 1,700 questions per day

Enrolment Services has reduced by 85% the number of student inquiry emails

Stay Simple

Create new policesTrust peopleInformation is a good thingPublish first to the web

Plan Properly

Create a visionGenerate a Strategic Tech PlanPrioritize projects institutionallyUse a tactical plan

Pursue Partnering

Use open source solutionsOutsource processes and

services

Electronic Portfolios

Interfolio, inc.Chronicle of Higher Education

Pursue Partnering

Share with peersPartner with vendors

What can be…wireless

Study BuddyeSuds

What can be…wireless

Security Web camsPalm campus toursReal-time sports scoresOnline reference materialsImproved customer serviceOUCC logo contest

How to start…

Create an STP and use itCommunicate everything to everyoneChange processes then systems

Talk To Me Like I Am 4!