dimension data - company profile
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Wednesday, April 12, 2023
Corporate Overview
2 © Copyright Dimension Data 2008 April 12, 2023
Who are we?
Dimension Data is a specialist IT services and solutions providerthat helps clients plan, build, support and manage their IT infrastructures
• Founded in 1983
• Operating in 47 countries
• Primary Stock Exchange listing in London
• 2008 revenues exceeded $4.5bn
3 © Copyright Dimension Data 2008 April 12, 2023
Dimension Data today
11,055 exceptional people
86% of the Global Fortune 100
and 67% of the
Global Fortune 500
are Dimension Data clients
Dimension Data received
56 Industry Awards in 2008
Global Cisco Gold Partner
and Cisco Gold Partner
in 29 countries
Microsoft Gold Partner
on five continents
Figures based on 2006 study
4 © Copyright Dimension Data 2008 April 12, 2023
Our revenue spread across geography
Revenue for 12 months to September 2008
• ASIA
Revenue: $720m
Employees: 1,511
• MIDDLE EAST & AFRICA
Revenue: $1,001m
Employees: 4,937
• AUSTRALIA
Revenue: $974m
Employees: 1,506
• EUROPE
Revenue: $1,121m
Employees: 2,175• AMERICAS
Revenue: $686m
Employees: 927
• GLOBALLY
Revenue: $4.5bn
Employees: 11,055
5 © Copyright Dimension Data 2008 April 12, 2023
Dimension Data And Preferred Partner Geographical Capability
Dimension Data / Datacraft
Preferred Partners
No Coverage
6 © Copyright Dimension Data 2008 April 12, 2023April 12, 2023© Copyright Dimension Data 2000 - 20066
Ful
l Life
cycl
e of
Ser
vice
s ac
ross
all
our
Line
s of
Bus
ines
sBusiness Solutions
IP
IP
IP
IPIP
Network
Network solution
Security
Microsoft Solutions
Data Centreand Storage Solutions
Communications solution
Customer Interactive Solutions
Advanced Infrastructure
Operations Management
7 © Copyright Dimension Data 2008 April 12, 2023
Data Centre Solutions – What we do
Plan Build Support InnovateImproveManage
Server Consolidation and Virtualization, High Availability & Clustering, desktop virtualization and server management
Server Solutions
Storage Consolidation and virtualization , Backup and Recovery, Archiving, and Disaster Recovery and storage management
Storage Solutions
End-to-End DC Network Infrastructure encompassing Server Switching, Storage Switching
and Data Centre Interconnect Solutions. Data Centre Networking
We offer a full life cycle of services across our clients Data Centres
8 © Copyright Dimension Data 2008 April 12, 2023
Network Solutions- what we do
Data Centre Networking, IP MPLS, RAN O, Routing & SwitchingCore Networking
Wi-Fi, Wireless Mesh, WIMAXWireless & Mobility
Cisco Waas , Cisco AS –FTS /NOS etcNetwork
Optimisation
Cisco IPT, Presence (Telepresence), MessagingUnified
Communication
NAC(Network Access Control), IPSEC, Firewall,Network Security
Plan Build Support InnovateImproveManage
9 © Copyright Dimension Data 2008 April 12, 2023
Communication Solution –what we do
Reseller of RADWIN – Unlicensed, Deployment and Support
Reseller of SAF-Licensed Microwave Radio , Deployment and Support
Wireless Corporate Connectivity
Solution
Solution development , procurement and delivery of Wimax Solution for Operators
Wimax Solution
Signalling/VOIP Monitoring Tool for GSM/3GTesting and
Monitoring Systems
Provisioning of a Lease Option for Corporate Wireless Connectivity Solution. Delivering services to our customer on a 24x7 support basis
Managed Services
Plan Build Support InnovateImproveManage
10 © Copyright Dimension Data 2008 April 12, 2023
Our solutions allow employees, partners and customers to share information and collaborate better in a secure and well managed way, using a common platform for
internal and external web infrastructureCollaboration
Our solutions allow employees, partners and customers to share information and collaborate better in a secure and well managed way, using a common platform for
internal and external web infrastructure
Unified Communications
Our solutions reduce the cost, risk and complexity of deploying desktops, servers and applications while improving security and ongoing manageability of the
environment
Desktop & Server Infrastructure
We combine management tools with repeatable processes to provide effective end-to-end management of Microsoft infrastructure that enhances reliability, security,
insight and deployment agility
Systems Management
Microsoft Volume Licensing
Microsoft Enterprise Agreements
SoftwareServices
Plan Build Support InnovateImproveManage
Microsoft Solutions – What we do
11 © Copyright Dimension Data 2008 April 12, 2023
Operations management– What we do
Detects , isolates, notifies and corrects faults encountered on the network
Monitors and measures various aspects of Network environment so that overall performance can be maintained and optimized
Configures network devices, performs inventory Management and software management
Configuration Management
Provides access to network devices and corporate resources to authorized individuals
Security Management
Determines quality of service level delivered against service level agreements and proactively manages service components to adhere to quality standards as per
customer service contracts.
IP Service Management
Our OM solutions are focused on unlocking the true value of existing and often disparate management systems, thus addressing all aspects of the IT environment including networks, systems and applications. Our OM solutions include any or all of the following:
Performance Management
Fault Management
Plan Build Support InnovateImproveManage
12 © Copyright Dimension Data 2008 April 12, 2023
Customer Interactive Solutions-what we do
Cisco Unified Contact Centre Enterprise a(UCCE) and Unified Contact Centre Express (UCCX)
Avaya Call Centre Elite and Contact Centre Express (CCE)
I3 Customer Interaction Centre (CIC) and Enterprise Interaction Centre (EIC)
Contact Centre
Avaya Unified Communications Suite
Cisco Unified Communications Suite
Unified Communications
Cisco Telepresence
Tandberg Telepresence and Video Conference
Polycom Telepresence and Video Conference
Visual Communications
NICE Call Recording / Monitoring
NICE IEX Workforce Management
Quality / Workforce Management
Uptime ServicesManaged Services
Plan Build Support InnovateImproveManage
13 © Copyright Dimension Data 2008 April 12, 2023
Advanced Infrastructure Offerings-what we do
• Structured cabling systems for voice, data and video
• Physical cable management, Server farm cabling, Backbone cabling and Fibre solutions • Change control services
Precision Cooling, All Facility Electrical Design and Installation, Backup Power Equipment “UPS, Generator and DC Capital Equipment”, Data Centre Build ‘Access Flooring, Fire rating
and build”, Fire Suppression and Detection, Environmental Monitoring
Data Centre Infrastructure
IP Surveillance, Access Control, Intrusion Detection, Lighting Control and Power management, Building Management Systems
Preventative Maintenance, Service Level Agreements , On Site Management, Proactive Monitoring, 24*7 Service Desk, Infrastructure Assessments ,ITIL-based Service Framework
Managed Services
The Cabinet “Robust construction, IP 55 rated , Small footprint area, 360° access to cabinet, In-built cable entry management, Easily portable between sites, Maximum user
space in cabinet – 82%, Variable capacity cabinets, Add-on modular options available, Proudly South African” Environmental Monitoring Systems, Cooling, Cooling System, Fire
Suppression System, UPS Systems, Electronic Security, Power Distribution Unit
Portable Facilities Cabinet
Electronic Security
Communication Cabling
Plan Build Support InnovateImproveManage
14 © Copyright Dimension Data 2008 April 12, 2023
Market trends
Environment and
sustainability
Compliance and
governance
Service orientedarchitectures
Virtualisation
Organisational flexibility
and agility
Globalisation ofsupply
and demand
Convergence and
standardisation
Information system
management
15 © Copyright Dimension Data 2008 April 12, 2023
StrategicTechnology Partner
IT InfrastructureSupplier
StrategicTechnology Partner
StrategicBusiness Partner
Dimension Data Services Continuum
InnovationTo Maximise Return on Investment
InnovatePlan Support ImproveBuild Manage InnovatePlan Build Support Manage Improve
Identify BusinessBenefits
ImplementTechnology
Break Fixand Monitoring
Full Lifecycle Supportof Infrastructure and Systems
Strategyand Evolution
Commercialisationof New Ideas
Consult
Design
Procure
Integrate
Deploy
Maintain
Monitor
Service Delivery
(Service Level, Availability, Capacity,IT Service Continuity and Financial Management)
Service Support
(Release, Change, Problem, Incidentand Configuration Management)
IT Alignment
Service Benchmarking
Breakthrough Useof Technology
Justify Technology Investment
Manage Project Risk
To Reduce Costs
16 © Copyright Dimension Data 2008 April 12, 2023
Business issues we address
We help organizations to develop and improve communication channels
and deliver lasting customer relationships at lower cost
Creating profitable customer relationships
17 © Copyright Dimension Data 2008 April 12, 2023
Business issues we address
Improving employee productivity
We assist organisations in improving employee and partner collaboration
to deliver greater employee productivity, improved information sharing
and knowledge management
18 © Copyright Dimension Data 2008 April 12, 2023
Business issues we address
Maximising the value of information assets
Our objective is to maximise the value of information within an organisation
whilst minimising the cost of creating, sharing and storing the information
19 © Copyright Dimension Data 2008 April 12, 2023
Business issues we address
Securing networks, applications and data
We help organisations reduce their risks by offering solutions
that protect, detect and respond to external and internal incidents and threats
20 © Copyright Dimension Data 2008 April 12, 2023
Business issues we address
Driving operational efficiency of IT infrastructures
We balance the ongoing issue of driving down operational costs
versus improving reliability, flexibility and quality of service
21 © Copyright Dimension Data 2008 April 12, 2023
Achievements
Dimension Data manages over US$12.5bn of network infrastructure globally,through 5 Global Service Centres
Dimension Data has implemented more than 10,000 security solutionsfor over 5,000 clients in 38 countries
We have planned and built to manage: 8,000 Servers, 1.5 PB of Storage,and we perform 1m+ backup jobs per annum
Dimension Data has built more than 7,800 IP networks,and deployed over 1.2 million IP handsets globally
Each year Dimension Data facilitates over 6 billion of our clients’ conversationswith their customers in call and contact centres around the world
22 © Copyright Dimension Data 2008 April 12, 2023April 12, 2023© Copyright Dimension Data 2000 - 200622
Back
Leading brands choose Dimension Data (In the sub-region)
Public Sector
Commercial
Financial Services
Service Providers
Oil and Gas
23 © Copyright Dimension Data 2008 April 12, 2023
Lonmin
Leading brands (Worldwide) choose Dimension Data
Public Sector
Commercial
Financial Services
Service Providers
Manufacturing
24 © Copyright Dimension Data 2008 April 12, 2023
Our experience
We have a broad base of technical expertise throughout the world
• Direct offering in over 47 countries and a robust Preferred Partner Programme allows us to implement in 120 countries
• Globally we have over 211 CCIEs – the largest number outside of Cisco – and more than 7,500 Cisco certifications
• Enhanced productivity and service quality of call centre agents in over25,000 seats globally through workforce optimisation solutions
• Multi-cultural - over 70% of Dimension Data staff speak more than one language
• IP Networks are our heritage – we have been doing it for 25 years, on a global basis when required
25 © Copyright Dimension Data 2008 April 12, 2023
Our partners 56 partner awards across all regions, lines of business
• 2008 Solution Innovation Partner of the Year
• 2008 APAC Theater Partner of the Year
• 2008 Emerging Markets Theater Partner of the Year
• 2008 Global and nationals Cisco Capital Partner of the Year - Americas
• 2008 Mobility Partner of the Year - Europe
• 2008 Gold Partner of the Year - Europe
• 8 Microsoft global Partner of the Year awards in the last 4 years – unequalled by any other of Microsoft’s 400,000 partners worldwide
- 2008 Global Partner of the Year – Information Worker Solutions, Office Deployment Partner of the Year – Dynamic Desktop Deployment
- 2008 Global Partner of the Year, Infrastructure Solutions, Systems Management Partner of the Year - Managed Services for Microsoft Infrastructure
• 6 Microsoft regional partner of the year awards in 2008
26 © Copyright Dimension Data 2008 April 12, 2023
Our Key Vendors
27 © Copyright Dimension Data 2008 April 12, 2023
Accreditations
Microsoft Gold Partner
IBM – High End Business Partner
Systimax Solutions – Premium Distributor
NetApp – Gold Partner
EMC Partner
Cisco Global Gold Partner
VMware – Enterprise Partner
RADWIN Gold Partner
Symantec Partner
28 © Copyright Dimension Data 2008 April 12, 2023
Awards | Globally
CiscoGold Partner of the Year
IP Communications Partner of the Year
Microsoft
Global Partner of the Year - Advanced Infrastructure Solutions, Active Directory
Global Partner of the Year - Advanced Infrastructure Solutions,Exchange Migration and Deployment
56 Industry and Partner Awards in 2008recognizing our success at partnering with leading IT manufacturers
29 © Copyright Dimension Data 2008 April 12, 2023
Awards | Middle East & Africa
EMC Solution Awardfor development of the key EMC market focus area of backup to disk in EMEA
- Most Complete Information Protection Solution
Nortel Most Complex Implementation Award for 2007
HP | Overall award winnerwith the Highest Consistent Revenue across all products
Microsoft Large Account Reseller of the Year Award- recognizes a partner’s innovation, sales and marketing expertise
in the area of enterprise licensing
IBM | Business partner award Innovation in System Technology
30 © Copyright Dimension Data 2008 April 12, 2023
Alliances with technology leaders- Strategic partners West Africa
Dimension Data uses its alliance relationships to provide appropriate solutions using best-of-breed technology
We have preferred access to the latest technologies, premier technical supportand advanced training to provide our customers with the best solution possible
31 © Copyright Dimension Data 2008 April 12, 2023
In summary
Our differentiators
• We Plan, Build, Support and Manage IT infrastructure solutions globally
We specialise in IT Infrastructure and Services
• Depth of technical expertise in our areas of focus
• Management of multi-vendor environments
• Deliver technology solutions aligned to business problems
• Customise and tailor solutions to meet client needs
• On-time delivery
• Local end-market support services
• Local language capabilities
32 © Copyright Dimension Data 2008 April 12, 2023
Our vision
Our vision is to be the undisputed leading ICT company in
West Africa
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