digital key concepts management 102 professor estenson
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Digital Key ConceptsManagement 102
Professor Estenson
Chapter 10Participation and Leadership of
Teams
Commitment and Preparation
• Active Listening– Receive whole message– Accurately interpret
message– Check accuracy of your
translation of message– Repeat steps 1 through 3
until speaker is satisfied that you heard the message correctly
Commitment Continued
• Open minded• Involve all personality types
– Extroverts and Introverts– Agreeable– Conscientious– Emotionally Stable– Open to New Experiences
Team Roles
• Task– Give and Seek Information– Give and Seek Opinions– Elaborate– Energize– Review– Record
Roles Continued
• Maintenance– Encourage– Harmonize– Relieve Tension– Gatekeeper
Dysfunctional Behaviors• Blocking –put downs• Aggression• Storytelling- get people off
track• Recognition Seeking• Dominating• Confessing- drama kings or
queens• Special interests outside of
tasks• Distracting- joking or acting out• Withdrawing
Dealing With Behaviors
• Plan opening and meeting flow• Seat people strategically• Avoid making eye contact with trouble maker• Assign tasks• Assign speaking order• Stop behavior• Give praise for positive behaviors
Leadership
• Leadership can result in goodness or evil
• Leadership has three dynamics at work at same time:– Context– Lead– Follower
Leadership
• Studies– Behaviors
• Trait• Function (task or people)• Styles (autocratic, democratic or laissez-faire
– Situation• Fielder (power-task-relationship)• Hersey/Blanchard (tell-sell-participation-delegate)• House/Aditya help people meet their needs while
achieving organizational goals
Recent
• Vroom (decision tree approach if – then either group or leader making decision)
• Transformation – Leading from heart and with passion toward a goal bigger than self
High Risk Teams (Political, Financial, Physical)
• Passion of Teams• From the Book: Secrets of
Special Ops Leadership. General William A. Cohen.
• The Ether Zone by Ray Morris
• Articles by Jerry Estenson
Principles in high risk environments
• Clear purpose• Repetition• Speed• Simplicity
ExemplaryLeader Characteristics:
From: Leading in High Risk Environments.
• Competent• Honest
The down side of high-performing teams
Limited Forgiveness
Burn out
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