digital innovation fair 2011 -...

NewsletterNewsletterOctober 2011, 1s t Issue

Bangladesh Association of Call Center and Outsourcing

Bangladesh Association of Call Center and Outsourcing 1

DIGITAL INNOVATION FAIR 2011

BACCO stall in the Digital Innovation Fair 2011

Competitive cost advantage

Availability of skilled resources

Better accent

Advantage of time di�erence

Sustainable technical infrastructure

Favorable Government Policies

WhyBangladesh?

Bangladesh Association of Call Center & Outsourcing (BACCO) participated in the ‘Digital Innovation Fair 2011’ held at Bangabandhu Sheikh Mujibur Rahman

Novotheatre, Dhaka from 6th - 8th July 2011 organized by the Government of Bangladesh.

During this fair BACCO & its members demonstrated the call center industry & various services it can provide for better & e�cient access to information for the citizens that leads to help making Digital Bangladesh.

Following eight (8) companies participated in the fair under BACCO: 1. DhakaCalls, 2. Hello World Communica-tions, 3. Legato Services Ltd., 4. Onecall Solutions Ltd. 5.Super Tel 6. Times ASL Call Center 7. Telemedicine Refer-ence Center Ltd. 8. Virgo Contact Center Services Ltd.

Bangladesh Association of Call Center and Outsourcing 2

NewsletterOctober 2011, 1s t Issue

Bangladesh Association of Call Center and Outsourcing

BACCO organized a roundtable discussion with the stakeholders on 14 May 2011 at Gulshan Club on ‘Call Center industry of Ban-gladesh: Present situation and action plan to move forward’.

Apart from BACCO members, other industry leaders from di�erent Associations, Govern-ment sectors were present including: Bangladesh Telecom-munication Regulatory Commis-sion (BTRC), India Bangladesh Chamber of Commerce & Indus-try (IBCCI), ISP Association of Bangladesh (ISPAB), BASIS, FBCCI, Telcos & News Media and presented their views for devel-oping call center industry in Ban-gladesh.

ROUNDTABLE DISCUSSION WITH THE STAKEHOLDERS

WORKSHOP ORGANIZED TO PREPARE ‘ROAD MAP ’ FOR THE INDUSTRYA two (2) days long workshop arranged for preparing a ‘Road Map’ for the call center industry which took place on 16th & 17th May 2011 at ‘Rangamati Waterfront Resort, Gazipur’.

Enthusiastic BACCO members & few other guests voluntarily participated during the workshop and taking all inputs by the industry leaders at the Round Table Discussion successfully prepared a draft roadmap for the industry with the basis of followings:

Strategy for the Industry through BACCO. Development. Negotiation/ Policy. Entrepreneur Development.

Bangladesh Association of Call Center and Outsourcing 3

NewsletterOctober 2011, 1s t Issue

Bangladesh Association of Call Center and Outsourcing

and supported by the Access to Information (A2I) Programme, Prime Minister’s O�ce, Bangladesh, Bangladesh Association of Software and Information Services (BASIS), Bangladesh Com-puter Samity (BCS), Internet Service Providers Association of Bangladesh (ISPAB), Association of Mobile Telecommunication Operators of Bangladesh (AMTOB) and Bangladesh Associa-tion of Call Centre & Outsourcing (BACCO).

The 5th annual eAsia 2011 conference and exhibition will take place in Dhaka, Bangladesh on December 1-3, 2011. The event will be inaugurated by Sheikh Hasina, Hon’ble Prime Minister of the Government of the Peoples’ Republic of Bangladesh, and co-organized by Centre for Science, Development and Media Studies (CSDMS), India and Bangladesh Computer Council, ICT Division, Minis-try of Science and ICT, Bangladesh

eAsia 2011

In partnership with Canada Bangladesh Chamber of Commerce & Industry (CanCham) and BASIS, BACCO is planning to organize a seminar regarding 'Software & Call Center Outsourcing business entai l-ing North America and Bangladesh' in this year. In this regard, preparatory meetings held at CanCham off ice.

PLANNING TO ORGANIZESEMINAR IN PARTNERSHIPWITH CANCHAM & BASIS

BACCO AFFILIATED WITH AUSTRALIAN BPO ASSOCIATION (ABPOA)

BACCO DELEGATES MET WITH THE HONORABLE M I N I S T E R , M I N I S T R Y O F C O M M E R C E

BACCO has been recently affili-ated with international association 'Australian BPO Association (ABPOA)', to which India, Philip-pine & other country's outsourcing

associations also affiliated with. BACCO name & logo have been put in at their website (http://www.abpoa.com.au/index.php/about/affiliations/). By doing so BACCO is trying to establish good rapport with the international outsourcing community for sharing experience & ideas.

A meeting has been held between BACCO delegates and Mr. Muhammad Faruk Khan, Honorable Commerce Minister on 27 April, 2011 at Bangladesh Secretariat. President, BACCO and other members have discussed about the call center industry of Bangladesh, its potential and impact with the Minister as the industry creates huge employment opportunity and earns foreign currency. Few issues pertinent to the industry have been raised and shared. Minister has prom-ised to support on the following issues: Will discuss with the Government about tax holiday for the industry and the elimination of the 0.5% revenue sharing. Accelerate the process for backup connectivity which is badly needed by this industry.

Allotting a booth for BACCO whenever EPB organize fair/expo in abroad. All members appreciated the support and well wishes for the industry by the Honorable Minister and gave a souvenir on this occasion.

Bangladesh Association of Call Center and Outsourcing 4

NewsletterOctober 2011, 1s t Issue

Bangladesh Association of Call Center and Outsourcing

Bangladesh Government has identi�ed ICT industry as the major thrust sector and managed Equity & Entrepreneurship Fund (EEF) for ICT through Investment Corporation of Bangladesh (ICB) to encourage entrepreneurs for developing the industry. However, due to existence of few clauses, those do not comply with the call center industry; call centers were unable to receive the fund. The constraints later be settled and now allowed for call centers thanks to the persistent e�ort and strong persuasion by the BACCO EC members along with others over a long time to di�erent departments, i.e. ICB, Bangladesh Bank, Ministry of Finance, etc.

Internet Governance Forum (IGF) Meeting 2011 September 27-30, 2011 the United Nations Office, Nairobi, Kenya www.intgovforum.org Call Centre & Customer Management Expo 2011October 11 - 12, 2011: National Hall Olympia, Londonhttp://events.ubm.com/event?eid=896 Call Center Optimization Forum November 10, 2011: Las Vegas, NVhttp://www.ccng.com/i4a/pages/index.cfm?pageid=5146 The Asia Pacific ICT Alliance (APICTA) AwardsNovember 8 – 11, 2011: Pattaya, Thailandwww.apicta2011.com Gartner Symposium/ITxpo 2011November 21 - 23, 2011: Mumbai, Indiahttp://www.gartner.com/it/page.jsp?id=1475514

ACCESS TO FINANCE: EEF FOR CALL CENTER ENTREPRENEURS

UPCOMING INTERNATIONAL EVENTS:

BACCO OBTAINED TO LICENSE & CERTIFICATE OF INCORPORATION For functional operation BACCO obtained l icense from Ministry of Commerce, No: 08/2011 & Cert i f i -cate of Incorporation from Registrar of Joint Stock Companies & Firms no: TO-770/11.

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Bangladesh Association of Call Center and Outsourcing

Bangladesh Association of Call Center and Outsourcingwww.bacco.org.bd

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NewsletterOctober 2011, 1s t Issue

Bangladesh Association of Call Center and Outsourcing

BACCO MEMBER LISTSl Name of the Company Contact Number E-mail Website

1 a2Z BPO +8801841102040 info@a2zbpo.com www.a2zbpo.com2 Asiana Tel +8801911393353 ceo@asianatelbd.com www.asianatelbd.com3 ATN Call Center Ltd. +88029114881 atnccbd@gmail.com www.atncallcenter.net4 BR International Call Center +8801745710123 info@bricc.com www.bricc.com5 Computer Source Ltd. +88029121484 masrur@computersourcebd.com www.csinfotech.net6 Cosmica Call Center +8801711182521 info@cosmicacall.com www.cosmicacall.com7 Crown Information Transfer Center +8801711054403 md@citc.info www.citc.info8 Data One Technologies +8801713341410 azad@dataonetel.com www.dataonecall.com9 Dhaka Calls +88029117140 info@dhakacalls.com.bd www.dhakacalls.com.bd10 Emerging Communications Ltd. +88029860911 info@eclbd.com www.eclbd.com11 Eva Telecommunication +8801716416947 md@evatele.com www.evatele.com12 E-Vista Technologies +88029122771 ceo@mentors.com.bd www.evistatech.com13 GETCO Business Solutions Ltd. +8801711520180 iqbal.ahmed@getco-bsl.com www.getco-bsl.com14 Grameenphone Limited +8801711500318 saiful@grameenphone.com www.grameenphone.com15 Hello World Communications +8801715444433 mezbah@helloworldbd.com www.helloworldbd.com16 HMC Technology Ltd. +88028861191 info@hmctechno.com www.hmctechno.com17 IJ Corporation +8801711761424 iqbal@ijcorporationbd.com www.ijcorporationbd.com18 InGen Technology Limited +88028861234 arif@adnsl.net www.ingenbd.com19 Iqura Media Call Centre +8801713049750 arkanullah_harooni@yahoo.com www.imccbd.com20 I-Tel Solution +8801713044866 pearsonsbd@gmail.com www.i-telsolution.com21 Just Call +8801711796923 info@justcallbd.com www.justcallbd.com22 Legato Services Ltd. +88027312798 hossain.elahie@legatobd.com www.legatobd.com23 MARS Solution Limited +88029126582 ferdous71@gmail.com www.mars.com.bd24 MCL Hotline Bangladesh Limited +88029135954 info@mclhotlinebd.com www.mclhotlinebd.com25 Meenhar Call +8801819300404 info.meenharcall@meenharbd.com www.meenhargroup.com26 Megabyte Trade (Pvt.) Ltd. +88029103262 info@megabytetrade.com www.megabytetrade.com27 MexCall +88028855103 info@mexcall.net www.mexcall.net28 Onecall Soutions Pvt. Ltd. +88029892949 shakil@onecallbd.com www.onecallbd.com29 Rupganj Online Limited +88028191268 rupganjonlineltd@yahoo.com www.rupganjonline.com30 Saj Telecom +8801911532421 info@sajtel.com www.sajtel.com31 Service Solutions Pvt. Ltd. +8801191313313 info@sslbd.net www.sslbd.net32 Skytel International (BD) Ltd +8801715106910 md@skytelcc.com www.skytelcc.com33 Smart Technologies (BD) Ltd. +88028622733 zahir@smartbd.net www.smart-bd.net34 South Asia Multi Media +88028911234 info@callsouthasia.com www.callsouthasia.com35 Stamford Group +88029129342 anisur@stamforduniversity.edu.bd www.365solution.com36 Sun Info-Tech Ltd. +8801712883298 md@suninfo-tech.com.bd www.suninfo-tech.com.bd37 Superior Internet Solutions Ltd. +8801727169947 seth@superiorroi.com www.superiorroi.com38 SuperTel +8801914202610 emrana@supertel.com.bd www.supertel.com.bd39 Syntax Solutions +8801672423322 info@syntaxbd.com www.syntaxbd.com40 TechnoVista Limited +88028952704 info@technovista.com.bd www.technovista.com.bd41 Telemedicine Reference Center Ltd +88028143894 zakir.sikder@gmail.com www.trclcare.com42 Times ASL Call Center +8801713214665 info@timesasl.com www.timesasl.com43 Trade Textile Bangladesh. Com Limited +88028833463 info@wintelbd.com www.ttbcbd.com44 Virgo Contact Center Services Ltd. +8801713002220 ahmadul.hoq@virgocc.com www.virgocc.com45 Windmill Infotech Limited +88029892949 info@windmillbd.com www.windmillbd.net46 Wintel Limited +88028833463 faisal@wintelbd.com www.wintelbd.com47 ZAP Technologies Ltd +88029127776 rajib@zaptechbd.com www.zaptechbd.com

For any query and information :

Abdur Rahman ShawonExecutive Coordinator

+8801971122226office@bacco.org.bd