diego project digital inclusive e-government quart de poblet

DIEGO project

www.diego-project.eu

Digital Inclusive e-Government

QUART DE POBLET

www.quartdepoblet.org

What is DIEGO?

– An EU funded project under the CIP Programme: ICT-PSP (inclusive e-Governance) on Inclusive e-Government

– Initial deployment in 6 Member States, 13 partners:• Spain: IDI EIKON - Province of Valencia– Fundación CV Región

Europea – Local council of Quart de Poblet

• UK: Cambridgeshire County Council

• Ireland: Mid-West Regional Authority

• Greece: Altec (IT Company) and Municipality of Zografou

• Italy: Associazione Regionale delle Autonomie Locali del Lazio (ARALL) and Provincia di Bergamo

• Cyprus: Interfusion (IT sme), Municipality of Pafos

DIEGO Project

– Policy Decision Makers committed (Major)• QUEEN SOFIA AWARD 2005 (ACCESSIBLE COUNCIL)

– IT Team of the council leading the initiative• Project manager on Inclusive e-Government• Public Network of kiosks available (and reused)• Integration with Third Party Providers (T-Systems - Deutsche Telekom) • Open training of ICT for citizens on risk of digital exclusion

– Cross cooperation between areas:- Social Services (elders) - Citizenship Dept

- Press and Media - Women Dept.

– Technology validated under EU Programmes:• EU SME: IDI Eikon

– Experienced in Ageing well projects and e-Government solutions– 100% cloud computing – Multichannel capabilities “One-Web platform oriented”– EU Projects background: T-Seniority (integration of “user centric” services throughout TV, especially social care)

Why Quart de Poblet?

Background Information

ACCESIBILITYACCESIBILITY MULTI-CHANNELMULTI-CHANNEL

INTEGRATIONINTEGRATION COMMUNICATIONCOMMUNICATION

DIEGODIEGO

EASY TO USE EVERYWHERE

Reuse of PSI Citizenship Information

Key pillars of DIEGO

• DIEGO provides technical aides and technological solutions embedded in standard Internet browsers to guarantee Accessibility of services in– Cognitive Impairments Area– Physical and Mobility Impairments Area– Auditive Impairments Area– Voice Impairments Area– Visual Impairments Area

…providing multi-channel alternatives to citizens in order to be the ones to decide which is their preferred channel at any time

Accessibility in DIEGO

Accessibility in DIEGO

Multichannel

MOBILE

Kiosks

PC

TV

Lessons learned

• Special Collectives focused: women, elder people, disable people associations benefit ALL CITIZENS

• Contents should be based on Public Services (key content) easy to use Design for ALL– Census: Where should I vote (e-ID)– Multimedia (videos and pictures)– e-Participation (complaints, report it, citizen surveys,

appointments)– Employment offers

• Public Spots: User´s Spaces (sport center, elders house, internet classrooms) AVAILABILITY

• Out of Home (DOOH) scenarios AWARENESS

Lessons learned

1st international workshop of DIEGO EU Project

29 September 2011

Check www.diego-project.eu for last updated information

Book the date!

DIEGO Project (Alejandro Echeverria)www.diego-project.eu e-mail: diego@idieikon.com

Quart de Poblet Council (Elena Sánchez) www.quartdepoblet.org e-mail: modernitzacio.quartic@quartdepoblet.org

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