dialogue with coo. natalia zub for it-hr club
Post on 28-Jul-2015
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Dialogue with COO Developed by Natalia Zub and Sergiy Khandogin for IT-HR Club, April’15
This is a story… …about one interview… Well, today’s story is about young and fast growing company where managers were not nice friendly, and recruiters who complained about managers.
3
COO explains everything simply….
Recruiters vs Project Managers
4
Recruiter: How it looks like
5
Please, accept
What COO thinks I do
What PM thinks I do What I really do
Recruiter wants
6 What COO thinks I do
What PM thinks I do What I really do
Bonus
Minimum candidates
Quick response
Manager: How it looks like
7
What COO thinks I do
What Recruiter thinks I do
What I really do
Manager wants
8
Bonus
Happy team
Decent low-cost
candidates
COO: How it looks like
9
What PM thinks I do What Recruiter thinks I do
What I really do
COO wants
10
Profit Profit
Profit
The conflict is
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TEAM
CUSTOMER
1
2
3 COMPANY
Building a KPI
13
COO again explains everything simply….
Vacancy Age
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Recruitment: vacancy Age and Hold
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Project Vacancy Status When closedNov'14
Dec'14
JanFeb'15
Date of opening
Target time
AgeDays on hold
Recruiters
Innovecs Retention Consultant Closed August 1-‐Sep-‐14 30 7 Nataliya Zub
WinTaxi Devops Engineer Closed December 1 11-‐Dec-‐14 30 14 Inna Rossoshko
Veset Java Developer Closed January 24-‐Dec-‐13 30 29 Inna Rossoshko
Innovecs Engineering Manager Closed January 1-‐Dec-‐13 31 24 Maria Porokh
Innovecs Recruiter Closed January 1-‐Dec-‐13 32 28 Maria Porokh
Bidz Test Engineer Closed November 1 6-‐Nov-‐14 30 12 Inna Rossoshko
Callfire Junior Java Developer Closed November 1 4-‐Dec-‐14 30 5 Maria Lysiuk
Innovecs PR Manager Closed November 1 15-‐Oct-‐14 30 32 Maria Lysiuk
Innovecs Project Manager Closed November 1 31-‐Oct-‐14 30 16 10 Sergey Shyshka
Innovecs Recruiter Closed November 12-‐Nov-‐14 30 12 Sergey Shyshka
Ironsource PHP Developer Closed November 1 15-‐Oct-‐14 30 35 Inna Rossoshko
NAPC Test Engineer Closed November 1 10-‐Oct-‐14 30 37 Liliya Dmitrenko
Callfire Test Engineer Closed October 18-‐Sep-‐14 30 23 Maria Porokh
Innovecs Program Manager Closed October 1 15-‐Oct-‐14 30 20 Sergey Shyshka
Recruitment: Cost per Hire
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Budget Actuals
# of closed vacancies Cost per Hire =
Recruitment SLA
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KPI for manager: Red Flag again
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KPI for manager #2: Bad attrition
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Good attrition: no loss of billing
Bad attrition: unexpected leaving à loss of billing
l Show financial efficiency of replacement (LM,$)
l LM_delta = LM_after_replacement – LM_before_replacement –
Cost per hire (split to 12 months)
l LM_delta should be zero or positive.
There’s always a chance…
Bad attrition converted to good
Value added for managers
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For Recruitment: quick reaction, clear requirements, managers’ support
For Retention: managers monitor red flags and involve HR
For COO: project finance is under control
Manager received satisfaction from work
Cast:
Sergey Khandogin, COO (real person)
Natalia Zub as a Recruiter, HR and interpreter (multi role)
Kowalski as a Project Manager (special guest)
Thank You! INNOVECS HEADQUARTERS 6-z, Ivan Lepse Avenue Kiev, Ukraine 03680 Office: +38-044-593-7794 Fax: +38 044-593-7795 www.innovecs.com
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