diabetesmine usability innovation awards - the 2015 diabetesmine innovation summit

USABILITY INNOVATION AWARDSIntroducing the DiabetesMine

TM

Highlighting innovations that make diabetes care easier

…mainly for patients, but also for all stakeholders

“It doesn’t have to be complicated to be impactful”

Core Concepts

“Do More of What’s Working”

Providing Inspiration

Surveying the Landscape

Honoring those who make the diabetes routine easierPresented by:

Categories

Design

Who Did We Ask?5,000+ patients asked to nominate innovations

Respondents5,195

Type 23,690 (71%)

Type 11,505 (29%)

Type 1 Kids*165 (11%)

Type 1 Adults1,336 (89%)

Type 2 Insulin1,696 (46%)

Type 2 Non-insulin1,994 (54%)

Pump users1,317 (25%)

CGM users872 (17%)

MDI No Pump655 (13%)

BG test > 3x/day2,734 (53%)

T2 on GLP-1446 (12%)

West1,103 (21%)

Northeast1,069 (21%)

South1,721 (33%)

Midwest1,255 (24%)

Type 1 A1c ≤ 7%699 (49%)

Type 2 A1c ≤ 7% 1,920 (58%)

Type 1 A1c > 7%720 (51%)

Type 2 A1c > 7% 1,406 (42%)

How Did We Ask? “We're looking for innovations that have significantly eased life with diabetes in the following four categories. Is there a product, service, program, or individual that you would like to nominate?”

Education: New ways for people with diabetes to help themselves

Glucose control: Better ways to help people manage their BG every day

Ease of access: Easier ways for people to get the care they need

Device design or interoperability: A new device, service or software that is truly easy to use, or a new way of combining data from tools we already have

These innovations can come from diabetes drug or device makers, doctors' offices/clinics/hospitals, pharmacies, insurers, software companies, individuals... anyone.

Results

• Participating: 13% adults w/ T1D, 19% D-Parents, 6% adults w/ T2

• 563 nominations and 540 comments

• Most-nominated category: Education with 40%

• Least-nominated: Access with 11%• Many well-known companies & products

nominated (and a few not so well-known)

Observations

Education, education, education• Education appeared in other categories

too • Something for everyone — multiple

channels for multiple paths and learning styles

Personal connections & accountability really matter• MANY nominations for individual HCPs

(endocrinologists, CDEs and PCPs)

Insights

We wanted more!• 10% of dQ&A Panel Members made a

nomination• No nominations for online or web

services to streamline the pharmacy experience (?)

Where’s tech?• With a couple of notable exceptions,

smartphone apps and wearables were conspicuously absent

Nominees in…

FINALISTSEducation

“Conferences are informative and motivating”

“Gives me an unbiased view of new devices, meds, and services”

FINALISTSEducation

Founded by Dr. Steve Edelman in 1995 100+ ‘hands-on’ events that attract

patients and their family members Special events for Latinos and Native

Americans Light touch, humor

FINALISTSEducationSteven Ponder, Sugar Surfing

“… a helpful new way of thinking about dynamic diabetes management.”

“Maintains an active, educational presence on Facebook.”

FINALISTSEducation

Unique methodology of ‘mindful D-management’

Rely on CGM monitoring; be ‘in the moment’; analyze; then execute

Crowdfunded book & online updates POV of an HCP + Patient

FINALISTSEducation

“A lot of useful information about all aspects of diabetes.”

“Great site for education, food suggestions, menus, meds, etc.”

FINALISTSEducation

1 M registered members Huge depth & breadth of content in

multiple formats – web, email, TV Amazing Who’s-Who of expert

contributors Focus on ‘real people, real stories’

Nominees in…

FINALISTSGlucose Control

Dexcom CGM“CGM that is accurate enough to guide management!”

“Game changer that’s allowed me to always know my blood sugar no matter where I am or what I'm doing.”

FINALISTSGlucose Control

Multiple nominations. Impossible to ignore its impact on users (they nickname theirs!)

G4 has highest Net Promoter Score of any device dQ&A measures (70% range)

Come a long way!! Back in 2010 CGM had the lowest NPS of any device category

Oh, and that deal with Google too...

FINALISTSGlucose Control

MySugr“Easy-to-use app to track BG, carbs, insulin, etc. & motivating through use of game to tame the ‘monster.’”

“I love that I can just print the report and give it to my doctor.”

FINALISTSGlucose Control

Multi-lingual suite of mobile & web apps Customizable logbook + ‘Academy’ (tips

and training) + ‘Importer’ (uses phone camera to capture meter readings) + ‘Analysis’ (BG trending and tracking)

Highly rated by users – 53% consider it ‘indispensable’

Fun with ‘the diabetes monster’

FINALISTSGlucose Control

Nightscout“It keeps us constantly knowledgeable about CGM data while being discrete.”

“Life-changing… it has helped me better my A1C.”

FINALISTSGlucose Control

Multiple nominations, many from parents

‘DIY’ volunteer-driven development of remote monitoring solutions for CGM data

CGM in the Cloud facebook group (15,000 members): ‘open source, open data, open hearts’

Many configuration options, constantly growing

Nominees in…

FINALISTSAccess

“For people who don't have the means, this is an outstanding organization in Charlotte, NC.”

“Local, supported by a cadre of community professionals, offering ‘wrap-around’ services from education to medical assistance.”

FINALISTSAccess Cardiac resource center serving

>7,000 local patients annually “Preventive care through education”

(filling a medical gap) 4 employees + free clinic staffed by

24 volunteer physicians Works with Volunteermatch.org to

find more people w/ the right skillsets

FINALISTSAccess

“Getting appointments, prescription renewals is very easy. Extremely personable staff, from receptionists to doctors.”“Very responsive outside of clinic visits. I can't imagine a better clinic.”

FINALISTSAccess

Established in 2011 as a ‘center for excellence’ treating PWDs into their ‘20s

Associated Benioff Children's Hospital ranks in Top 10 endocrinology centers by U.S. News & World Report

Focus on family dynamics and social structure 

Pilot program for Transition Age Latino Youth

FINALISTSAccess

“They have lower prices and don't complain about special orders.”

“Ease of access and $4/month prescription plans.”

FINALISTSAccess

2% of U.S. GDP or $1 out of every $50 spent = Kroger, Target, Costco, Walgreens and Home Depot combined!

Net Promoter Score of 28% (middle of the pack)

Convenience & low prices are key! (even for patients who complain about the service)

Potential to lead on pricing (not yet doing this according to GoodRx.com)

Nominees in…

Design

FINALISTSDesign

QuellAnalysts’ pick!

“About the same thickness as an iPhone 5, relatively lightweight, and its strap resembles a sports band that can easily be hidden under clothes.”

FINALISTSDesign Elegant development/adaptation of

TENS unit for painful diabetic neuropathy – uses electrostimulation to block pain signals

Alternative to drugs that are partially effective at best and prone to side-effects

Highly rated so far by early users; currently available OTC only

Meets a real and serious need

FINALISTSDesign

Tandem t:slim“First of its kind user interface and simplicity and ease of use. Eco-friendly rechargeable battery.”“They are truly… listening to their customers’ wants to decide what to do next.”

FINALISTSDesign

Heavily design-driven and patient-influenced

High satisfaction and Net Promoter Score ratings from users

Integration with Dexcom G4 launched September 2015

‘Try before you buy’ t-simulator app; online updating of pump software in the works

FINALISTSDesign

“Gives suggestions based on CGM readings; easiest program I have seen to date and very helpful.”

“You can easily toggle between charts, graphs and data logs… So easy to use and helpful. Love it!”

Dexcom Clarity

FINALISTSDesign Elminates major beef with management

software – REAL ‘automatic upload’ was the #1 desired improvement

Clear & well-liked dashboard view Estimated A1c, average BG, hypo risk, time

in range, calibration adherence, ‘best day’ report, compare days feature

Patient and HCP share the same view of data

FINALISTS

• TCOYD• Steven Ponder, Sugar

Surfing• dLife

• Dexcom CGM• MySugr• Nightscout

• HeartBright Foundation• Madison Pediatric

Diabetes Clinic• Walmart

• Quell• Tandem t:slim• Dexcom Clarity

Design

Let’s Vote!!

Text DBMINE to 22333

to enable voting…

Honorable Mentions

Honorable Mentions

WINNERS!

•TCOYD

•Dexcom CGM

•Madison Pediatric Diabetes Clinic•Walmart

•Tandem t:slim•Dexcom Clarity

Design

Everyone Wins…

Highlighting the good work that improves life with diabetes