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Dhaka WASA Bill Payment Factsheet
o Customer can access this menu via USSD
o Flow is shared below
Bill Payment Menu: USSD
Dhaka WASA
1. Check Bill2. Make Payment0. Main Menu
Wat
er
1. Send Money2. Mobile Recharge3. Payment4. Cash Out5. Pay Bill6. App Registration for TK200 Bonus7. My bKash
Dial *247#
Water
1. Dhaka WASA2. Chattogram WASA0. Main Menu
Pay Bill1. Electricity (Prepaid)2. Electricity (Postpaid)3. Gas4. Water5. Internet, TV and Phone6. TV7. City Services8. Education9. Financial Services10. Other0. Main Menu
‘Check Bill’: Fixed Billers
Check Bill 1. Input Account number2. Saved Accounts0. Main Menu
Enter Bill Number
Enter Bill Month and Year (MMYYYY):
Check Bill for Water
Check Bill:
To: <Dhaka WASA>
Bill Number
< Bill Number>Month/Year <mmyyyy>
Enter Menu PIN to confirm:
1. In
put B
ill A
/C
Dhaka WASA
1. Check Bill2. Make
Payment0. Main Menu
Bill Number:
<240526>012020
Water
1. Dhaka WASA2. Chattogram
WASA0. Main Menu
Pay Bill1. Electricity
(Prepaid)2. Electricity
(Postpaid)3. Gas4. Water5. Internet, TV and
Phone6. TV7. City Services8. Education9. Financial Services10. Other0. Main Menu
SMS: Check Bill
SMS Scenario
Biller: Dhaka WASABill Number: XXXXXXXXXXXName: XYZAmount : XXXXXX.XX MMYYYY/Contact: XXXXXXXXXXXXPayment status: UNPAID as on 19/MAY/2018
Unpaid payment Status
The requested bill was already paid. Thank You. Paid payment Status
The request is Invalid Data Mismatch
Your check bill request has been received. Please wait for confirmation.
Wait for confirmation SMS at the time of check bill request sent to Middleware
Sorry, check bill information was invalid. Please try again with valid information. Data not found
Pay Bill: Fixed Biller
Enter Bill Number
Pay Bill for Water
1. In
put B
ill A
/C
Customer receives two SMS notification(s):1. “Please wait for
confirmation SMS”2. Bill payment
successful SMS
Enter Amount
Bill PaymentTo: <Dhaka WASA>Bill Number :< Bill Number>Month/Year <mmyyyy> Amount: Tk <amount> Enter Menu PIN to confirm:
2. Saved Accounts
Enter Bill Month and Year (MMYYYY):
Make Payment1. Input Bill number2. Saved Accounts 0. Main Menu
012020
Please Select Account:1.Name:<Beneficiary_Name>;
Bill:< Bill_number>2.Name:<Beneficiary_Name>;
Bill:< Bill_number>
No existing saved account
Already saved accounts
Water
1. Dhaka WASA2. Chattogram WASA0. Main Menu
Dhaka Wasa
1. Check Bill2. Make
Payment0. Main Menu
Bill Number:
<240526>
SMS: Pay Bill for Fixed and OtherSMS Scenario
Bill payment is successful.Biller: Dhaka WASAMM/YYYY: XXXXXXA/C: XXXXXXXXXXAmount: Tk XXXXX.XXFee: Tk XX.XXTrxID: XXXXXXXXXX at DD/MM/YYYY hh:mm
Successful transaction
Received pay bill request of Tk XXXXX.XX for XXXXXXXXXXX at <DD/MM/YYYY hh:mm>. Fee Tk XX.XX .Wait for confirmation.
Wait for confirmation SMS at the time of Bill payment request sent to Middleware
Sorry, bill information was invalid. Please try again with valid information. Data Mismatch
Sorry, payment amount did not match with bill amount. Please check bill for correct amount. Paid amount and biller amount not match
Sorry, bill information was invalid. Please try again with valid information. Data not found
The requested bill was already paid. Thank You. Bill already paid
Sorry, the transaction was not successful. Please try again later. Internal error
For Pay Bill (Fixed and Other): Generic failure SMS: ‘Sorry, the transaction was not successful. Please try again later.’
How does ‘Add Beneficiary’ work
1. Send Money2. Mobile Recharge3. Payment4. Cash Out5. Pay Bill6. Remittance7. My bKash
1. Add Beneficiary2. Delete Beneficiary3. View Beneficiary List0. Main Menu
Enter BeneficiaryName Enter Menu PIN
1. Biller
Enter Bill number
Add Beneficiary for Fixed Billers
New beneficiary for Dhaka WASA has been added successfully
1. Check Balance2. Request Statement3. Change Mobile Menu PIN4. Manage Beneficiary0. Main Menu
Pay Bill1. Electricity
(Prepaid)2. Electricity
(Postpaid)3. Gas4. Water5. Internet, TV and
Phone6. Education7. Holding Tax8. Financial Service9. Other0. Main Menu
Water
1. Dhaka WASA2. Chattogram WASA0. Main Menu
Dhaka WASA
‘Delete’ and ‘View’ Beneficiary
1. Add Beneficiary2. Delete Beneficiary3. View Beneficiary List0. Main Menu
1. Biller
Dhaka WASA Name: XYZ
Bill: XXXXXXXXXXXEnter Menu PIN to confirm:
Customer receives confirmation
View Beneficiary List
Deleting Beneficiary
Enter Menu PIN:
Please Select Account:
1.Name:<Beneficiary_Name>; Bill :< Bill_number>
2.Name:<Beneficiary_Name>; Bill:< Bill_number>
Please Select Account:
1.Name:<Beneficiary_Name>; Bill:< Bill_number>
2.Name:<Beneficiary_Name>; Bill:< Bill_number>
1. Biller
1. Add Beneficiary2. Delete Beneficiary3. View Beneficiary List0. Main Menu
Pay Bill1. Electricity
(Prepaid)2. Electricity
(Postpaid)3. Gas4. Water5. Internet, TV and
Phone6. Education7. Holding Tax8. Financial Service9. Other0. Main Menu
Water
1. Dhaka WASA2. Chattogram WASA0. Main Menu
Pay Bill1. Electricity
(Prepaid)2. Electricity
(Postpaid)3. Gas4. Water5. Internet, TV and
Phone6. Education7. Holding Tax8. Financial Service9. Other0. Main Menu
Water
1. Dhaka WASA2. Chattogram WASA0. Main Menu
APP FLOWo Customer can access this menu via App
o Flow is shared below:
Dhaka WASAপািন
Dhaka WASAপািন
িবল নমব্র িদন
Pay Bill: App
Dhaka WASAপািন Dhaka WASA
পািনDhaka WASAপািন
িবল নমব্র
িবল নমব্র
িবল নমব্র
Pay Bill: App
Dhaka WASAপািন
Dhaka WASAপািন
িবল নমব্র
িবল নমব্র
Pay Bill: App
Dhaka WASAপািন
Dhaka WASAিবল নমব্র
Bill Number
Thank You!
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