developing successful it professionals: skills mapping and the 9-14 model
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© 2009 IBM Corporation
Developing Successful IT Professionals:
Skills Mapping and the 9-14 Model
Temeca Simpson- IBM
October 29, 2013
© 2009 IBM Corporation
Objectives
2 Expertise Taxonomy06/17/13
Develop a model of expertise to enable P-TECH graduates to compete for a range of jobs in the technology marketplace.
Create a pipeline for viable career pathways
Provide students with broad knowledge of business/solutions and functional skills
Develop a flexible framework to keep pace with the rapid changes in the workplace and technologies.
© 2009 IBM Corporation
How IBM does it…
3 Expertise Taxonomy06/17/13
Skills Documentation
Identify entry level jobs– Validate US based demand
Summarize expertise to perform entry level jobs
Categorize expertise into learning portfolios
Associate products, models or tools with portfolios
Narrow down the skills inventory to the foundational skills for entire industry
Skills Mapping
Identify AAS degree pathways
Order skills by complexity– Technical Skills vs.
Professional Skills
Connecting skills to courses & curricula
Developing an integrated scope and sequence
Providing work-based professional development for school staff
© 2009 IBM Corporation
Potential IBM US jobs for people with AAS degree
Hardware Development & Support - Technician in Development • Circuit Layout Design Specialist, Development Engineering Technician,
Development Product Engineering Technician, Hardware Test Technician, etc.
Manufacturing - Technician in Manufacturing• Equipment Maintenance Technician, Inventory Technician, Logistics Process
Technician, Manufacturing Engineering Technician, etc.
Manufacturing - Production Operations• Order Scheduler, Power Vehicle Maintenance Operator, Production Operator,
Quality Analyst, Field Support Analyst, Inventory Control Analyst, etc.
Product Services - Other Product Services• Remote Technical Support, Service Planning Representative, Software
Specialist, Support Center Representative, etc.
Technical Services - Other Technical Service• Computer Operator, Customer Service Representative, Data Center Specialist,
Deskside Support Representative, etc.
4June 17, 2013
Technical primary/secondary job categories with significant band 1-5 populations
© 2009 IBM CorporationExpertise Taxonomy06/17/13
Summarize job role expertise
Step 1: Identify entry level job roles requiring an AAS degree
Step 2: Summarize tasks that are required to perform entry level jobs
Example 1: Technical Support Representative
This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. Technical Support Representatives receive and record incident related information, and using a variety of tools, techniques and procedures, select appropriate actions to resolve problems, and communicate the solution or action plan to the client or IBM service representative. They identify/recommend updates to knowledge-based systems and maintenance packages. They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues.
Example 2: Software Specialist
This role specializes in performing problem determination and problem source identification in software environments. Software specialists complete problem analysis, evaluation, recreation, and resolution of client reported problems. They use relevant problem management systems to search for known problems and to create new entries/update existing entries. They offer advice and guidance to clients regarding the use of software. They use IBM technical resources and tools to answer client questions and respond to clients requirements.
© 2009 IBM Corporation
Documentation Structure
ExampleIBM Taxonomy
An individual Skill can reside in one or many Job Roles Skills can also reside at the Secondary or Primary Job
Level
Primary Job Category
Secondary Job Category
Job Role
Job Role Skill Sets
Skills
Application Developer
Services Specialist
IT Specialist
Application Developer: AIX/UNIX
Apply Knowledge of XML
© 2009 IBM Corporation
Example
ApplicationDeveloper
Industry -Insurance
Product -WebSphere
Product -Java™
Product -Linux
Employee
Primary Job Category
Secondary Job
Category
Job Role Skill Sets
Job Role
IT Specialist
Services Specialist
Skills
Skills
Skills
Skills
Skills
Skills
Skills
Skills
© 2009 IBM Corporation
Each of the skills is categorized into a theme:
8 Expertise Taxonomy06/17/13
Themes are used in our model to link learning portfolios to expertise to narrow down the skills inventory to the foundational skills for entire industry
© 2009 IBM Corporation
Sample
9 Expertise Taxonomy06/17/13
Portfolio
Expertise
Tools
© 2009 IBM Corporation
How IBM does it…
10 Expertise Taxonomy06/17/13
Skills DocumentationSkills Documentation
Identify entry level jobsIdentify entry level jobs– Validate US based demandValidate US based demand
Summarize expertise to Summarize expertise to perform entry level jobsperform entry level jobs
Categorize expertise into Categorize expertise into learning portfolioslearning portfolios
Associate products, models or Associate products, models or tools with portfoliostools with portfolios
Narrow down the skills Narrow down the skills inventory to the foundational inventory to the foundational skills for entire industryskills for entire industry
Skills Mapping
Identify AAS degree pathways
Order skills by complexity– Technical Skills vs.
Professional Skills
Connecting skills to courses & curricula
Developing an integrated scope and sequence
Providing work-based professional development for school staff
AAS Degree
Pathways
© 2009 IBM CorporationExpertise Taxonomy06/17/13
Year 6 Year 5 Year 4 Year 3 Year 2 Year 1
June
Stee
ring
Com
mitt
ee M
eetin
g
11
Year 1 Year 2 Year 5 Year 4 Year 3 Year 6 Year 1 Year 2 Year 1 Year 3 Year 2 Year 1 Year 4 Year 3 Year 2 Year 1 Year 5 Year 4 Year 3 Year 2 Year 1
Math and Literacy
Core Academic
Skills
Office Applications
Technical Skills
Professional Skills
Communication
Project ManagementEthics and Leadership
Computer Systems
Programming
Operating Systems
Database Systems
Critical Thinking & Problem Solving
Research & Analysis
Collaboration
Networking
Security
Digital Media
Ski
lls
© 2009 IBM CorporationExpertise Taxonomy06/17/13
Skills Corresponding Courses Additional Resources to Support Learning
Platforms:
•Apply knowledge of Unix/Linux
•Apply knowledge of Mac OSX
•Apply knowledge of storage products
•Apply knowledge of virtualization
•Apply knowledge of Windows Operating Systems
•Maintain desktops and workstations
CST 1204- Database Systems Fundamentals
CST 1215- Operating Systems Fundamentals
CST 2400- Computer Systems Management and Support
CST 2415- System Administration (UNIX/Linux)
CST 2404- System Administration (Windows)
IBM System Z Mainframe Competitions
Project Management:
• Planning, organizing, securing and managing resources to bring about the successful completion of specific project goals and objectives
• Project Tracking/Reporting/Delivery ProcessPlan ProjectsManage Project ChangeManage Cost/Revenue
Daily work-based learning course at P-TECH with emphasis on project-based learning
School-wide team challenges
Monthly work-based learning team projects at P-TECH
Business Process Modeling:
•Apply existing business processes to support business mission, ensure consistency, and measure effectiveness.
•Seek out opportunities to introduce process improvements, optimize attainment of key metrics and eliminate redundancy.
•Drive to achieve client objectives.
•Ensure business processes are in place to support achievement of objectives.
Virtual Enterprise course at P-TECH
Work-Readiness Seminars
Internships
© 2009 IBM CorporationExpertise Taxonomy06/17/13
Sample Work-Based Learning Scope and Sequence Overview
© 2009 IBM CorporationExpertise Taxonomy06/17/13
Annual Review
Professional
Development
Work-based Learning
Experiences
Technical
Skills
Degree
Pathways
Skills Mapping
Industry
Analysis
Job
Requirements
21st Century
Job Readiness
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