developing corporate behavior
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Developing Corporate Behavior
Sample
Corporate Training Materials
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TABLE OF CONTENTS
Preface .............................................................................................................................................. 3
What is Courseware? ................................................................................................................................ 3
How Do I Customize My Course? .............................................................................................................. 3
Materials Required ................................................................................................................................... 4
Maximizing Your Training Power .............................................................................................................. 5
Icebreakers ........................................................................................................................................ 6
Icebreaker: Friends Indeed ........................................................................................................................ 7
Training Manual Sample ..................................................................................................................... 8
Sample Module: Science of Behavior ........................................................................................................ 9
Instructor Guide Sample ................................................................................................................... 17
Sample Module: The Science of Behavior ............................................................................................... 18
Activities ......................................................................................................................................... 27
Quick Reference Sheets .................................................................................................................... 29
Certificate of Completion ................................................................................................................. 31
PowerPoint Sample .......................................................................................................................... 33
Full Course Table of Contents ........................................................................................................... 38
Preface
What is Courseware?
Welcome to Corporate Training Materials, a completely new training
experience!
Our courseware packages offer you top-quality training materials that
are customizable, user-friendly, educational, and fun. We provide your
materials, materials for the student, PowerPoint slides, and a take-
home reference sheet for the student. You simply need to prepare and
train!
Best of all, our courseware packages are created in Microsoft Office and can be opened using any
version of Word and PowerPoint. (Most other word processing and presentation programs support
these formats, too.) This means that you can customize the content, add your logo, change the color
scheme, and easily print and e-mail training materials.
How Do I Customize My Course?
Customizing your course is easy. To edit text, just click and type as you would with any document. This is
particularly convenient if you want to add customized statistics for your region, special examples for
your participants’ industry, or additional information. You can, of course, also use all of your word
processor’s other features, including text formatting and editing tools (such as cutting and pasting).
To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the
Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire
table” and press OK.
(You will also want to perform this step if you add modules or move them around.)
If you want to change the way text looks, you can format any piece of text any way you want. However,
to make it easy, we have used styles so that you can update all the text at once.
If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.
In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will
then produce the Modify Style options window where you can set your preferred style options.
For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would
do:
Now, we can change our formatting and it will apply to all the headings in the document.
For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by
Corporate Training Materials.
Materials Required
All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard
or chalkboard instead.)
We recommend that each participant have a copy of the Training Manual, and that you review each
module before training to ensure you have any special materials required. Worksheets and handouts are
included within a separate activities folder and can be reproduced and used where indicated. If you
would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead
of having individual worksheets.
We recommend these additional materials for all workshops:
Laptop with projector, for PowerPoint slides
Quick Reference Sheets for students to take home
Timer or watch (separate from your laptop)
Masking tape
Blank paper
Maximizing Your Training Power
We have just one more thing for you before you get started. Our company is built for trainers, by
trainers, so we thought we would share some of our tips with you, to help you create an engaging,
unforgettable experience for your participants.
Make it customized. By tailoring each course to your participants, you will find that your results
will increase a thousand-fold.
o Use examples, case studies, and stories that are relevant to the group.
o Identify whether your participants are strangers or whether they work together. Tailor
your approach appropriately.
o Different people learn in different ways, so use different types of activities to balance it
all out. (For example, some people learn by reading, while others learn by talking about
it, while still others need a hands-on approach. For more information, we suggest
Experiential Learning by David Kolb.)
Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk
for hours at a time. Make use of the tips in this book and your own experience to keep your
participants engaged. Mix up the activities to include individual work, small group work, large
group discussions, and mini-lectures.
Make it relevant. Participants are much more receptive to learning if they understand why they
are learning it and how they can apply it in their daily lives. Most importantly, they want to
know how it will benefit them and make their lives easier. Take every opportunity to tie what
you are teaching back to real life.
Keep an open mind. Many trainers find that they learn something each time they teach a
workshop. If you go into a training session with that attitude, you will find that there can be an
amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,
and make the most of it in your workshops.
And now, time for the training!
Icebreakers
Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an
Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the
participants. If the participants are new to each other, an icebreaker is a great way to introduce
everyone to each other. If the participants all know each other it can still help loosen up the
room and begin the training session on positive note. Below you will see one of the icebreakers
that can be utilized from the Icebreakers folder.
Icebreaker: Friends Indeed
Purpose
Have the participants moving around and help to make introductions to each other.
Materials Required
Name card for each person
Markers
Preparation
Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to
shoulder. They should place their name card at their feet. Then they can take a step back. You
as the facilitator should take the place in the center of the circle.
Activity
Explain that there is one less place than people in the group, as you are in the middle and will
be participating. You will call out a statement that applies to you, and anyone to whom that
statement applies must find another place in the circle.
Examples:
Friends who have cats at home
Friends who are wearing blue
Friends who don’t like ice cream
The odd person out must stand in the center and make a statement.
The rules:
You cannot move immediately to your left or right, or back to your place.
Let’s be adults: no kicking, punching, body-checking, etc.
Play a few rounds until everyone has had a chance to move around.
Training Manual Sample
On the following pages is a sample module from our Training Manual. Each of our courses
contains twelve modules with three to five lessons per module. It is in the same format and
contains the same material as the Instructor Guide, which is then shown after the Training
Manual sample, but does not contain the Lesson Plans box which assists the trainer during
facilitation.
The Training Manual can be easily updated, edited, or customized to add your business name
and company logo or that of your clients. It provides each participant with a copy of the
material where they can follow along with the instructor.
Sample Module: Science of Behavior
In life and business, behavior affects everything. A great corporate
behavior can open the door to creating happy customers, and new
customers. What exactly is behavior? In this section we will discuss
what behavior is, and what facilitates behavior. By the end of this
journey, you should have a good understanding of what corporate
behavior is, and how to implement it in your company.
Behavior is what a man does, not
what he thinks, feels, or believes.
Emily Dickinson
What is Behavior?
To understand how to influence the behavior of a company, you have to understand
what behavior is and the science behind it. Behavior is defined as the way a person
acts or behaves; anything that an organism does involving action and response to
stimulation. Corporate behavior relates to a structure a company has provided for
itself and employees, in order to improve the company’s effectiveness. A behavior
can be developed through three major components; psychology, sociology, and
anthropology.
Psychology
Understanding psychology is an important step in understanding how to change
your corporate behavior. Basically, psychology is the study of the human mind with
a major focus on behavior. With the use of psychology, it is possible to sometimes
change a person’s behavior. Psychology mostly deals with emotions, personality,
and perception. Psychology is like an onion, it has many layers. There are many
different fields in psychology, many of which could be applied to the corporate
setting. In a corporate setting, psychology would help with:
Training / Learning
Engagement / Motivation
Job Satisfaction
Decision Making
Leadership
Stress
Sociology
Sociology is the study of a society, social relationships, and institutions. Sociologists
study a group, or an organization and how the people within these groups relate and
interact with one another. Social psychology mixes concepts from psychology and
sociology that focuses on the influences people have on one another. Sociology is an
important aspect of behavior because it shows us how we relate to each other as a
group.
Here are some ways sociology effects people:
Attitude
Group Processes
Group Decision making
Communication
Anthropology
Anthropology is the study of the human race and its cultures. This relates to cultures,
such as studying ancient tribes and past societies. The culture that we are raised in,
affects the way we act as adults. Understanding different cultures and traditions helps
make the workplace a stronger unit. Without this understanding, we are alienating
those employees who may be from a different background. What does anthropology
include?
Comparative values
Comparative attitudes
Cultural analysis
Cross Cultural analysis
Case Study
Angelica was raised in a strict household. Because of her cultural background, it was
considered taboo to show a lot of emotions. She was always taught to be strong, and
hide what she was feeling inside. Her mother raised her the same way she had been
raised, the same way her grandmother had been raised and so forth. Angelica noticed
that the way she was raised had a negative effect on her life. She was unable to
express simple emotions because she had always been conditioned not to. Her co-workers thought she
was a cold and uncaring person, but that just wasn’t the case.
Module Two: Review Questions
1. What develops behavior?
a) Psychology
b) Sociology
c) Anthology
d) All of the above
2. What is corporate behavior?
a) A structure a company has provided for itself and employees, in order to reduce the
company’s profit margin
b) A structure a company has provided for itself and employees, in order to improve the
company’s effectiveness
c) A structure a company has provided for itself and employees, in order to reduce the
company’s effectiveness
d) None of the above
3. What is psychology?
a) The study of the human mind
b) The study of the human behavior in a society
c) The study of the human behavior in a culture
d) None of the above
4. What is the definition of behavior?
a) The way a person dresses
b) The way a person says things
c) The way a person acts or behaves
d) None of the above
5. What is Social psychology?
a) The study of mental illness in a culture
b) The mix of concepts from psychology and sociology
c) The study of concepts from psychology
d) None of the above
6. Which of the following does psychology help with in a corporate setting?
a) Training
b) Stress
c) Motivation
d) All of the above
7. Which is not a way that sociology affects a person?
a) Ability to work as an individual
b) Attitude
c) Communication
d) None of the above
8. What is sociology?
a) The study of a company
b) The study of a culture
c) The study of mental illness
d) The study of a group and how people relate within it
9. What does anthropology include?
a) Comparative values
b) Mental illness
c) Group dynamic
d) None of the above
10. What is anthropology?
a) The study of groups of people
b) The study of the human mind
c) The study of cultures
d) None of the above
Instructor Guide Sample
On the following pages is a sample module from our Instructor Guide. It provides the instructor
with a copy of the material and a Lesson Plans box. Each Instructor Guide and Training Manual
mirrors each other in terms of the content. They differ in that the Instructor Guide is
customized towards the trainer, and Training Manual is customized for the participant.
The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to
assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to
complete the lesson, any materials that are needed for the lesson, recommended activities, and
additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.
Sample Module: The Science of Behavior
In life and business, behavior affects everything. A great corporate
behavior can open the door to creating happy customers, and new
customers. What exactly is behavior? In this section we will discuss
what behavior is, and what facilitates behavior. By the end of this
journey, you should have a good understanding of what corporate
behavior is, and how to implement it in your company.
Behavior is what a man does, not
what he thinks, feels, or believes.
Emily Dickinson
What is Behavior?
To understand how to influence the behavior of a company, you have to understand
what behavior is and the science behind it. Behavior is defined as the way a person
acts or behaves; anything that an organism does involving action and response to
stimulation. Corporate behavior relates to a structure a company has provided for
itself and employees, in order to improve the company’s effectiveness. A behavior
can be developed through three major components; psychology, sociology, and
anthropology.
Estimated Time 8 minutes
Topic Objective Understanding Behavior
Topic Summary Understanding Behavior
Understand what behavior is.
Materials Required Flipchart/board and marker
Planning Checklist None
Recommended Activity
As a group, pick three celebrities who have famous behaviors. As a group,
write down on the flipchart/board what makes those celebrities recognizable
through their behavior.
Stories to Share Share any personal or relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What is behavior?
Psychology
Understanding psychology is an important step in understanding how to change
your corporate behavior. Basically, psychology is the study of the human mind with
a major focus on behavior. With the use of psychology, it is possible to sometimes
change a person’s behavior. Psychology mostly deals with emotions, personality,
and perception. Psychology is like an onion, it has many layers. There are many
different fields in psychology, many of which could be applied to the corporate
setting. In a corporate setting, psychology would help with:
Training / Learning
Engagement / Motivation
Job Satisfaction
Decision Making
Leadership
Stress
Estimated Time 8 minutes
Topic Objective Color Psychology
Topic Summary Color Psychology
Explore psychology.
Materials Required 01-Color Psychology
Planning Checklist None
Recommended Activity Complete the worksheet individually.
Stories to Share Share any personal relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What is psychology?
Sociology
Sociology is the study of a society, social relationships, and institutions. Sociologists
study a group, or an organization and how the people within these groups relate and
interact with one another. Social psychology mixes concepts from psychology and
sociology that focuses on the influences people have on one another. Sociology is an
important aspect of behavior because it shows us how we relate to each other as a
group.
Here are some ways sociology effects people:
Attitude
Group Processes
Group Decision making
Communication
Estimated Time 8 minutes
Topic Objective Group Discussion
Topic Summary Group Discussion
Discuss sociology.
Materials Required Flipchart/board and marker
Planning Checklist None
Recommended Activity As a group, discuss the importance of understanding sociology. How does it
affect your company?
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What is sociology?
Anthropology
Anthropology is the study of the human race and its cultures. This relates to cultures,
such as studying ancient tribes and past societies. The culture that we are raised in,
affects the way we act as adults. Understanding different cultures and traditions helps
make the workplace a stronger unit. Without this understanding, we are alienating
those employees who may be from a different background. What does anthropology
include?
Comparative values
Comparative attitudes
Cultural analysis
Cross Cultural analysis
Estimated Time 8 minutes
Topic Objective Group Anthropology Discussion
Topic Summary Group Anthropology Discussion
Discuss Anthropology.
Materials Required Flipchart/board and marker
Planning Checklist None
Recommended Activity As a group, discuss the importance of understanding Anthropology. Discuss
how a person’s culture shapes how they are as an adult.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions What is anthropology?
Case Study
Angelica was raised in a strict household. Because of her cultural background, it was
considered taboo to show a lot of emotions. She was always taught to be strong, and
hide what she was feeling inside. Her mother raised her the same way she had been
raised, the same way her grandmother had been raised and so forth. Angelica noticed
that the way she was raised had a negative effect on her life. She was unable to
express simple emotions because she had always been conditioned not to. Her co-workers thought she
was a cold and uncaring person, but that just wasn’t the case.
Estimated Time 5 minutes
Topic Objective Outline the Science of behavior case study.
Topic Summary Case study
Discuss the importance of understanding the aspects of behavior.
Materials Required None
Planning Checklist None
Recommended Activity Discuss the outcome of the case study.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions Why did Angelica’s co-workers think she was uncaring?
Module Two: Review Questions
1. What develops behavior?
a) Psychology
b) Sociology
c) Anthology
d) All of the above
A behavior can be developed threw three major components; psychology, sociology, and
anthropology.
2. What is corporate behavior?
a) A structure a company has provided for itself and employees, in order to reduce the
company’s profit margin
b) A structure a company has provided for itself and employees, in order to improve the
company’s effectiveness
c) A structure a company has provided for itself and employees, in order to reduce the
company’s effectiveness
d) None of the above
Corporate behavior relates to a structure a company has provided for itself and employees, in
order to improve the company’s effectiveness.
3. What is psychology?
a) The study of the human mind
b) The study of the human behavior in a society
c) The study of the human behavior in a culture
d) None of the above
Psychology is the study of the human mind with a major focus on behavior.
4. What is the definition of behavior?
a) The way a person dresses
b) The way a person says things
c) The way a person acts or behaves
d) None of the above
Webster’s dictionary defines behavior as the way a person acts or behaves anything that an
organism does involving action and response to stimulation.
5. What is Social psychology?
a) The study of mental illness in a culture
b) The mix of concepts from psychology and sociology
c) The study of concepts from psychology
d) None of the above
Social psychology mixes concepts from psychology and sociology that focuses on the influences
people have on one another.
6. Which of the following does psychology help with in a corporate setting?
a) Training
b) Stress
c) Motivation
d) All of the above
In a corporate setting psychology would help with: Training / Learning, Engagement /
Motivation, Job Satisfaction, Decision Making, Leadership, and Stress.
7. Which is not a way that sociology affects a person?
a) Ability to work as an individual
b) Attitude
c) Communication
d) None of the above
Here are some ways sociology effects people: Attitude, Group Processes, Group Decision
making, and Communication.
8. What is sociology?
a) The study of a company
b) The study of a culture
c) The study of mental illness
d) The study of a group and how people relate within it
Sociology is the study of a society, social relationships, and institutions. Sociologists study a
group, or an organization and how the people within these groups relate and interact with one
another.
9. What does anthropology include?
a) Comparative values
b) Mental illness
c) Group dynamic
d) None of the above
What does anthropology include? Comparative values, Comparative attitudes, Cultural analysis,
and Cross Cultural analysis.
10. What is anthropology?
a) The study of groups of people
b) The study of the human mind
c) The study of cultures
d) None of the above
Anthropology is the study of the human race and its cultures. This relates to cultures, such as
studying tribes in Africa.
Activities
During the facilitation of a lesson Worksheet or Handout may be utilized to help present the
material. If a lesson calls for a Worksheet or Handout it will be listed in the Lesson Plan box
under Materials Required. The trainer can then utilize the Activities folder for the
corresponding material and then provide it to the participants. They are all on separate Word
documents, and are easily edited and customized.
Below you will see the Worksheets or Handouts that are utilized during the training of the
above lesson. They are located in the Activities folder and can be easily printed and edited for
the participants.
Sample Worksheet: Color Psychology
Pick the color that you like the most and see what it says about your personality.
Purple:
Mysterious Knowledgeable
Creative Intuitive
Pink:
Thoughtful Playful
Romanic Sensitive
Red:
Confident Determined
Bold Extrovert
Yellow:
Idealistic Attentive
Fun Energetic
Blue:
Intelligent Trustworthy
Charming Loveable
Green:
Balanced Affectionate Adventurous
Peaceful
Orange:
Good Natured Social
Ambitious Positive
Black:
Introverted Loyal
Disciplined Serious
Quick Reference Sheets
Below is an example of our Quick reference Sheets. They are used to provide the participants
with a quick way to reference the material after the course has been completed. They can be
customized by the trainer to provide the material deemed the most important. They are a way
the participants can look back and reference the material at a later date.
They are also very useful as a take-away from the workshop when branded. When a participant
leaves with a Quick Reference Sheet it provides a great way to promote future business.
Conservation of Materials
It costs a lot of money to run a company.
A huge expenditure is supplies and
materials for employee use. Supplies are
a necessary expense, but a lot of supplies
are wasted, broken, or stolen by
employees. Having a corporate behavior
that values conserving those supplies
could save the company thousands of
dollars. This doesn’t mean that you
should make it hard for employees to
obtain the materials they need to
perform their job functions. It does mean
that you should be monitoring usage, and
deciding if the usage is excessive or not
for that particular department. According
to HR.com, on average each employee
wastes over 1400 sheets of paper per
year. That adds up to $84 per employee.
How many employees do you have in
your company?
Managerial Structure
Managerial structure relates to how the management team is
put together, and what types of employees make it up.
Unfortunately, many of us have dealt with an incompetent boss.
Nothing squashes employee morale quicker than a poorly
trained manager. A supervisor should meet three major
qualifications:
Leadership skills: Understand how to lead a team effectively.
Understand the proper way to address employees and how
to encourage and motivate them. Should have knowledge on
how to give constructive criticism.
Departmental Knowledge: Knowledge of the processes and
function of the department. This means that the manager
should know how to perform the job tasks of the employees
they supervise. The worst thing in the world is to have a boss
that doesn’t know how you do your job, and wants to
critique you.
Company Knowledge: The manager should be
knowledgeable about what product or service the company
provides to the public, and about what is new with the
company. They should know what the company goals and
values are, and what the future plans are for the company.
Improved Employee Performance
A happy worker makes a happy company. Having a corporate behavior that promotes safety, recognition, and
engagement (to name a few) creates happy employees. When an employee is content in their position, their
productivity rises. Here are some ways your employees’ performance can improve:
Better customer service
Rise in productivity
More positive work atmosphere
Fewer wasted resources and supplies
Less absenteeism
Better team work
Better communication with co-workers
Developing Corporate Behavior
www.corporatetrainingmaterials.com © Corporate Training Materials
Certificate of Completion
Every course comes with a Certificate of Completion where the participants can be recognized
for completing the course. It provides a record of their attendance and to be recognized for
their participation in the workshop.
[Nam
e]
Has m
astered the course
Developing C
orporate Behavior
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PowerPoint Sample
Below you will find the PowerPoint sample. The slides are based on and created from the
Training Manual. PowerPoint slides are a great tool to use during the facilitation of the
material; they help to focus on the important points of information presented during the
training.
Full Course Table of Contents
Preface ..............................................................................................................................................7
What is Courseware? ................................................................................................................................ 7
How Do I Customize My Course? .............................................................................................................. 7
Materials Required ................................................................................................................................... 9
Maximizing Your Training Power .............................................................................................................. 9
Module One: Getting Started ........................................................................................................... 11
Housekeeping Items................................................................................................................................ 11
The Parking Lot ....................................................................................................................................... 12
Workshop Objectives .............................................................................................................................. 12
Module Two: The Science of ............................................................................................................. 13
What is Behavior? ................................................................................................................................... 13
Psychology .............................................................................................................................................. 14
Sociology ................................................................................................................................................. 15
Anthropology .......................................................................................................................................... 16
Case Study ............................................................................................................................................... 17
Module Two: Review Questions .............................................................................................................. 18
Module Three: Benefits for Corporate Behavior ................................................................................ 21
Employee Safety ..................................................................................................................................... 21
Conservation of Materials ...................................................................................................................... 22
Engagement ............................................................................................................................................ 23
Improved Employee Performance .......................................................................................................... 24
Case Study ............................................................................................................................................... 25
Module Three: Review Questions ........................................................................................................... 26
Module Four: Most Common Categories of Corporate Behavior ........................................................ 29
Managerial Structure .............................................................................................................................. 29
Values and Ethics .................................................................................................................................... 30
Employee Accountability ........................................................................................................................ 32
Workplace Incidents ............................................................................................................................... 33
Case Study ............................................................................................................................................... 33
Module Four: Review Questions ............................................................................................................. 35
Module Five: Managerial Structure .................................................................................................. 38
Clearly Defined Management ................................................................................................................. 38
Qualified Management Team ................................................................................................................. 40
Obvious Advancement Path .................................................................................................................... 41
Apparent Grievance Procedures ............................................................................................................. 42
Case Study ............................................................................................................................................... 43
Module Five: Review Questions .............................................................................................................. 44
Module Six: Company Values and Ethics ........................................................................................... 47
Environmental......................................................................................................................................... 47
Charity and Community Outreach .......................................................................................................... 49
Integrity .................................................................................................................................................. 50
Diversity .................................................................................................................................................. 50
Case Study ............................................................................................................................................... 51
Module Six: Review Questions ................................................................................................................ 53
Module Seven: Employee Accountability .......................................................................................... 56
Attitude ................................................................................................................................................... 56
Attendance ............................................................................................................................................. 57
Honesty ................................................................................................................................................... 58
Substance Abuse & Workplace Violence ................................................................................................ 59
Case Study ............................................................................................................................................... 61
Module Seven: Review Questions ........................................................................................................... 62
Module Eight: Workplace Incidents .................................................................................................. 65
Safety ...................................................................................................................................................... 65
Prejudice & Discrimination ..................................................................................................................... 66
Vandalism & Theft .................................................................................................................................. 67
Harassment or Bullying........................................................................................................................... 68
Case Study ............................................................................................................................................... 69
Module Eight: Review Questions ............................................................................................................ 70
Module Nine: Designing and Implementing ...................................................................................... 73
Group Planning ....................................................................................................................................... 73
Define Preferred Organizational Behaviors ............................................................................................ 74
Hiring ...................................................................................................................................................... 75
Training Employees ................................................................................................................................. 76
Case Study ............................................................................................................................................... 77
Module Nine: Review Questions ............................................................................................................. 78
Module Ten: Corporate Team Behavior ............................................................................................ 81
Team Building ......................................................................................................................................... 81
Better Communication ............................................................................................................................ 82
Conflict Resolution .................................................................................................................................. 83
to the Company and the Department ..................................................................................................... 84
Case Study ............................................................................................................................................... 84
Module Ten: Review Questions .............................................................................................................. 86
Module Eleven: Auditing Corporate Behavior ................................................................................... 89
Affirm Ethical Behavior ........................................................................................................................... 89
Investigate and Review Reported Incidents ............................................................................................ 90
Determine Progress ................................................................................................................................ 91
Get Employee Feedback & Revise ........................................................................................................... 92
Case Study ............................................................................................................................................... 93
Module Eleven: Review Questions .......................................................................................................... 94
Module Twelve: Wrapping Up .......................................................................................................... 97
Words from the Wise .............................................................................................................................. 97
Review of Parking Lot ............................................................................................................................. 97
Lessons Learned ...................................................................................................................................... 97
Completion of Action Plans and Evaluations .......................................................................................... 98
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