develop america's airmen today... for tomorrow 1 59 ls/msl whmc contract employee relations

Develop America's Airmen Today ... for Tomorrow

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59 LS/MSL

WHMC CONTRACT EMPLOYEE RELATIONS

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Disclaimer

• No two contract are alike• The following is a general description of the

characteristics that are shared by the majority of contracts at WHMC

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The Environment

• Human Resources @ WHMC• Military (MPF)• Civilians (Civilian Personnel)• Contractors (Contract Services)

• What’s the difference?

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Definition

• Contract:• Say what you are going to do

• Performance:• Do what you said you would do

• Quality Assurance:• Make sure it was done like you said

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Roles

• Contracting Officer:• Only a contracting officer can authorize anything

outside the contract’s terms• Don’t know the contract’s terms?

• You are probably not authorized to do anything more than work with the individual

• Quality Assurance:• Appointed by commander to report performance as

compared to contract• NOT authorized to divert from contract terms• Needs feedback from you to be effective

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QUIZ

• In our Group’s manpower drill, we decided to require our nurse educators to pull call. Two of them are contractors. They need to pull call, too.• True• False• It Depends

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Not All Contracts Are Alike

• Personal Service• Employee can be told what to do

• Nonpersonal Service• Employer must tell employee what to do

• Individual Contract• “Me, Incorporated”

• Why does it matter to anyone other than the supervisor or leader?• It shouldn’t

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It’s All About the Hours

• Contractor Math:• More hours = More pay• No work = No pay

• Any single FTE cannot work more than 40 hours per week• FTE = “space”, not “face”

• Most contract’s hours break down like this: • 1920 hours = 48 forty hour weeks• Takes away includes 10 unpaid holidays, 80 hours of

unpaid leave, & 40 hours of unpaid family days• “Make Up” hours are not in the contract• Overtime hours are not in the contract

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QUIZ

• We’ve been busy today! Seems like everyone’s being discharged at 1600. We need to work overtime to get everything done. Contract nurses need to stay too.• True• False• It Depends

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QUIZ

• It snowed last night. The next shift will be 3 hours late. A contract employee volunteered to work the extra hours to cover. Great! We have a solution!• True• False• It Depends

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QUIZ

• It snowed last night. The next shift will be 3 hours late. A contract employee volunteered to work the extra hours to cover. Great! We have a solution!• True• False

• BONUS (think about this one):• Base is on a two hour delay…contract

employees are too….right?

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QUIZ

• Overtime can be authorized by:• Commander• Flight Commander• Nurse Manager• Human Resources• Civilian Personnel• NCOIC• General Young• Quality Assurance Personnel• Contracting Officer

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Deficient Performance

Scenario #1• Contractor does not seem to be able to

send us qualified personnel• Contract Services monitors recruitment efforts• Could be grounds for termination• Could be caused by the local market

• What should you do?• Be patient

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Deficient Performance

Scenario #2• Contract employee is late, hostile, lazy, etc.

• Section chief should handle this• Provide feedback to Quality Assurance Person• If not easily resolved (one try), contact

Contract Services• What should you do?

• Be honest• Document everything• Bring Quality Assurance in early

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Deficient Performance

Scenario #3• Contract employee is technically inept, makes

major mistakes, cannot do his/her job• Contract employees should be trained already• Section chief should handle this• Provide feedback to Quality Assurance Person• If not easily resolved, contact Contract Services

• What should you do?• Be honest• Document everything• Bring Quality Assurance in early

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QUIZ

• Contract employees need to be watched more closely than military or civil service.• True• False

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QUIZ

• Contract employees are serving their country just like you are.• True• False

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Contract Human ResourceManagement

• Inprocessing• Start at Contract Services• Accompanied by Quality Assurance Person

• Outprocessing• At the end of contract term (even if renewed)

• CAC card expires at contract expiration

• Safety• If a contractor is injured, report it to Wing Safety as if

military or civilian

• Pay Scale Chatter• Does it really matter?

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Contract Human ResourceManagement

• Contract Terms ALWAYS Include:• Security check• Systems authorization• Requirement to go to newcomer briefing• Definitions of “government provided” stuff

• Contract Terms NEVER Include:• An “evolving” job description• Guarantee of a continued contract in the future• A dictated HR program for any company• A set wage for any individual

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QUIZ

• True or False:• Contract employees are NOT subject to

• Professional peer review• BLITZ training• ACLS, PALS, BLS, etc.• Immunizations• Fire drills• “Playing real” for exercises• Knowing all the stuff on the back of your ID

badge

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Contract Flexibility

• Contracts are living documents• They are made to serve your needs• If your needs change, the contract can change

• Avoid “position evolution”• If the needs change, work with Contract

Services to modify the contract• Don’t take advantage of a good contractor

• If they go the extra mile, don’t demand that they go further

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Contract Finances

• Contracts are living documents• They are made to serve your needs• If your needs change, the contract can change

• Contracts are financial transactions• No dough, no show• QAP’s role in validating hours

• Prompt Payment Act• Interest Penalties

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59 LS/MSLE

Questions?

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59 MDW Service Contracts

Civil Service Employee Contract Employee

Supervisor can authorize overtime

There is no overtime* *Unless written in the contract

Civilian Personnel must approve any moves

Contracting Officer must approve any moves

Supervisor counsels employees for bad performance

Bad performance must be reported to Contracting Officer

In-process/out-process through Civilian Personnel

In-process/out-process through Contract Services

Supervisor works any changes through Civilian Personnel

Quality Assurance Personnel (QAP) works any changes through Contract Services

Contract Employee Relationships:Comparison to Civilian Personnel