design for liveability: connecting local stakeholders as co-creative partnerships - hepworth,...

Design for LiveabilityConnecting Local Stakeholders as Co-creative Partnerships

Jorik Hepworth, Ingrid Mulder and Maaike KleinsmannCreating together and participating

ServDes, May 25th, 2016

Jorik HepworthUser-centered designer

Design for LiveabilityConnecting Local Stakeholders as Co-creative Partnerships

The service design process of enhancing citizen participation by strengthening social ties among local stakeholders.

Design for Liveability

Society of participation

A new relationship between citizen and municipality

Rotterdam

Burgemeester Meineszplein

Van C

itterst

raat

Beukelsweg

Beukelsdijk

Burgermeester Meineszlaan

Essenburg

Hofstede

Gerrit van de Linde

Adrie

n M

ilder

laatiepleinzijn

Marcel Jongmanscivil servant

Yvette Prinsenurban planner

Isabel Ramosentrepreneur

Jorik Hepworthdesigner

Nik Draaijerartist

Initiative on the square

Observations

Participating locals tend to focus on events in their own street.

Active locals are not representative for their neighbourhood

Current initiatives often focus on immediate, short term issues such as littering or vandalism.

“The features of social life – networks, norms and trust – that enable participants to act together more effectively

to pursue shared objectives.” (Putnam, 1996)

bonding

Social capital

“The features of social life – networks, norms and trust – that enable participants to act together more effectively

to pursue shared objectives.” (Putnam, 1996)

bondingbridging

Social capital

“The features of social life – networks, norms and trust – that enable participants to act together more effectively

to pursue shared objectives.” (Putnam, 1996)

bondingbridging

linking

Social capital

In order to become a successful society of participation, it is important to become conscious of which type

of social capital is most necessary. (Sander & Lowney, 2005).

bridginglinking

Social capital

Current interactionInhabitants and organisations acting within their own bubble.

Research questionHow can social ties between stakeholders be strengthened

through service design?

Interaction visionFeeling supported yet free, and being tempted to participate.

Design vision

Approach

Research through Design

Final design

toolkit, platform and system

Final design

initiative building toolkit

Final design

online platform

Final design

stakeholder system

steps & exercises

roles templates

Initiative building toolkit

sharin

g

dream

ing

think

ing

choo

sing

elabo

rating

doing

conti

nuing

Steps

sharing

dreaming

thinking

choosing

elaborating

doing

continuing

• facebook page• laatiepleinzijn page• event

• draw your area • backward planning• future planning

• clustering • future planning • impact

• dots

• (quick) map• 5W1H• to do list

• proposal • exhibition • celebration

• justification • organise • completion

Exercises

Creative neighbourhood meetings

initiator facilitator buddy expert insider note taker

prom

oter

hos

t

tr

easurer

Roles

Existing social capital within an initiative becomes tangible and explicit and is transferable to other initiatives.

Online platform

Initiatives can learn from each other’s approach and the network of the initiative becomes visible and accessible.

support execution

neighbourhoodcity

areasuburb

involved investors

empathic experts

keen connectors

leading locals

inhabitantsarea networkersarea managers

area committeeOpzoomer Mee

CityLab010

municipal clusters professionals

System

Support during the whole process and actual involvement of supportive stakeholders.

Serv

ice

desi

gn b

luep

rint

Locals got to know their neighbours better

New neighbours were met

Involvement of professionals and investors, brought in by initiators and area networkers

Social ties become tangible and therefore stronger

Social capital

Outcome

The steps towards the realisation of a liveability-related goal are as valuable as, if not more valuable than the eventual results.

A new dialogue

Initiatives will have to structure their activities.

Civil servants will need to empathise with local initiators.

Questions

Jorik Hepworth / +31 6 51426846jorikhepworth@gmail.com