defining users

Defining users

Kagonya AworiUX ResearcherNairobi, Kenya

Recap

Access slides on Slideshare:

Intro to UX part twohttp://www.slideshare.net/kagonya/intro-to-ux-part-two

Defining Usershttp://www.slideshare.net/kagonya/defining-users-18104455

Slideshare Account name: Kagonya Awori

Recap:First three principles of User Experience Design

The user comes first

UX principles

“You are not the user. Neither is your boss.” Jessyca Frederick

UX principles

UX principles

Understand thy user

Defining the UX research study

1. Identify a problem area

What problem area are you passionate about ?What problem area is the client interested in?What problem area do you have resources for?

What problem area is really a problem?

Exercise: List problem areas then select one

Example:

University Cafeteria

2. Explore questions about the problem area

Exercise: affinity diagramming

Examples

How do I know which meal is served today?How long do I queue for?

Can I have my lunch delivered to my office?How much is lunch of the day today?

How many people are on the queue now?Where is the nearest school cafeteria?

Do they accept Mpesa?

3. Choose which questions to solve

Exercise:

Categorisation and decision making

ExamplesPayment processesDo they accept Mpesa?

Menu OptionsHow do I know which meal is served today?

DeliveryCan I have my lunch delivered to my office?

WaitingHow long do I queue for?How many people are on the queue now?

PricingHow much is lunch of the day today?

Availability/LocationWhere is the nearest school cafeteria?

4. Broadly speaking, who is the user?

Exercise:

List all possible users and then select the ones you will focus on

Examples

User Types:University students

LecturersCafeteria Owner

New university students

Selection Questions:What user do you have easy access to?

What user is the client interested in?Who is the user with the highest benefit?

Who is the most neglected user?

5. Create a Hunt statement

“ To investigate how new Nairobi University students at Chiromo

campus search, decide on and pay for food items”

6. Conduct user research

• Field research• Desk research• Industry competitors

We will cover this in the next UX session.

About the facilitator

Kagonya Awori is a User Experience Researcher with the iHub UX Lab in Nairobi, Kenya.

She holds a Masters in Human-Computer Interaction from Carnegie Mellon University, USA, an Ivy League, making her the first African with an MHCI from Carnegie Mellon. Kagonya is passionate about catalyzing the knowledge and application of user experience design in the burgeoning tech community in Kenya.