decsionwise: employee engagement and the hourly employee
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©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 1
Employee Engagement and the Hourly Employee
Charles Rogel Dir. Business Development
DecisionWise
Paul Warner Dir. Consulting Services
DecisionWise
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 2
About DecisionWise
360-Degree Feedback
Employee Engagement
Leadership Development & Coaching
Organization Change
Awareness | Action | Accountability
Clients
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 3
Hourly Employees are Critical…
Hourly employees are on the front-lines of:
Production
Quality
Customer Experience
Advocates and supporters of operational performance
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Satisfaction
Engagement
Hearts, Hands, & Minds
Contractual
Tra
nsfo
rmatio
nal
Tra
nsactio
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Meaning Autonomy Growth Impact Connection
The Engagement Experience
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Employment Contract
Exempt
1. Compensation
2. Benefits
3. Advancement
4. Positive work Environment
Hourly
1. Compensation
2. Benefits
3. Tools and Resources
4. Positive work environment
5. Advancement
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Case Study: Retail
Source: Harvard Business Review Jan/Feb 2012
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Case Study: Retail
Walmart Costco
Low Labor Budgets
Low Quality and/or Quantity
of Labor
Poor Operational Execution
Low Sales and Profits
High Labor Budgets
Good Quality and/or Quantity
of Labor
Good Operational Execution
High Sales and Profits
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 8
Case Study: Manufacturing
Multinational manufacturing organization
Locations: 30
Market Share: 30%
Annual Revenues: 1 Billion
Employee Count: over 2,500
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Top 5 Drivers of Engagement
Exempt/Salaried Employees
1. Challenge in Job
2. Advancement
3. Coaching/Mentoring
4. Autonomy
5. Pride in company
Hourly Employees Employees
1. Respect
2. Rewards/Incentives
3. Voice
4. Challenge in Job
5. Advancement
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 10
Case Study: Manufacturing
Employee Voice Only 51% of hourly employees believed that they had a voice compared to 70% of salaried/exempt employees. Career Opportunities Only 39% of hourly employees reported that they received counseling on their careers (compared to 54 percent of exempts) even though 70% of hourly employees felt that there were career opportunities within the company.
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Engaging Hourly Employees
1. Treat with dignity and respect
2. Communicate total compensation package
3. Promote advancement opportunities
4. Train
5. Provide needed tools and resources
Satisfaction
Contractual
Tra
nsactio
nal
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1. MEANING: Articulate clear and compelling vision and goals
2. AUTONOMY: Delegate-coach-support
3. GROWTH: Foster personal mastery experiences
4. IMPACT: Provide feedback, information, and recognition
5. CONNECTION: Establish a collaborative environment and personal working alliance with group members
Engaging Hourly Employees
Engagement
Hearts, Hands, & Minds
Tra
nsfo
rmatio
nal
Meaning Autonomy Growth Impact Connection
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 13
How Managers Inhibit Engagement
Negative mood and affect
Negative attitudes about subordinates (mistrust)
Over- or under-manage
Create fear of speaking up
Fail to connect individual contributions to larger goals and objectives
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 14
Paul Warner pwarner@decision-wise.com Charles Rogel crogel@decision-wise.com Tel. 1.801.960.1400 www.decision-wise.com
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