de verbeterpraktijk - #lean #healthcare study experience (en)
Post on 13-Jan-2015
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Lean Healthcare Study Experience
Seattle, WA, USA Presentation
Why? See and experience lean from
first hand observations and participation § How does the physical environment look like? § How do people work and behave in a lean
system?
Talk with and learn from people working in the system
In Seattle is a multitude of companies, being 5-‐20 years on the ‘lean journey’, eager to teach you
‘Borrow’ the learning curve of others. I.e. see and experience their different strategies, difficulties, results
What? When? Where? Block 1 Block 2 Block 3 -‐ Seattle visit Block 4
Example program, dates to be determined
What? The program* in Seattle
(*) Provisional and subject to change
Get to know Seattle & each other
See Seattle, including: § Pike Place Market
§ Space Needle
§ Starbucks
“Flow on the shop floor” at Genie Industries
“Leading by example” at Kaas Tailored
What is the role of the leader? § Gemba (real place), § Genbutsu (real thing), § Genjitsu (real data)
Visual management
“BIG change & Lean+” at Boeing
“Standardize & Cont. learning” at Group Health Cooperative
Daily management Daily improvement
“The improvement ‘journey’” at Seattle Children’s Hospital
From point-‐kaizen (2000) …
… to value stream
improvement (2005)
“Health … take care” at Virginia Mason Medical Center
How safe and predictable is your care delivery?
How can patients experience you are applying lean?
Are you adapting lean to your way of working, or adapting your way of working to lean?
Who? / Target group Everyone.....
§ Physicians / specialists § (Head) nurses § Healthcare directors and managers § Health Insurance directors and managers § Healthcare suppliers
… with the ambition.... § To improve healthcare dramatically § To really change traditional patterns § ‘To make a difference’ § To create a culture of continuous improvement
… OR those who want to find out
• Why this is important • That it can be done
Accredited with 24
points by ABMS
What others have experienced
“The Lean philosophy and tools will give us more on-the-job enjoyment” (R. Wanders, oncologist, Maastro Clinic)
“Amazing; you should definitely do it!” (C. de Nie, neuro surgeon, St.Elisabeth, Tilburg)
“If Boeing can build an airplane in 10 days, why
does it take 20 days to start a radiation treatment?” (T. Naber, Operations
manager, Dr. Verbeeten Instituut, Tilburg)
“A fantastic way to learn how to observe and to use this experience in my Lean Journey. Something worth doing.” (J. Verver, program manager Lean Six Sigma, Reinier de Graaf Groep, Delft)
“A great experience that fundamentally changes professional thinking about management” (A.J. Michels, chief staff pulmonology St. Anna Hospital, Geldrop)
“To understand ‘lean’ you have to see it! In the Seattle Study Tour I could do that” (S.Ruoss, consultant Walker Project, Zürich)
“Taking the board and our management team to
Seattle was one of the best investments we made to promote and sustain our
Lean journey” (H. Backes, innovation
manager, Maastro Clinic, Maastricht)
Price Price: to be agreed
Including: § Workshops § Excursions § Facilitation / coaching § Hotel accommodation § Breakfast – Lunch – Dinner § Transfers in Seattle § Book
Excluding:
§ Flight to/from Seattle § Insurance (travel + cancellation ) § Expenses in private time
For more information please contact
De Verbeterpraktijk Parcivalring 279 5221 LG 's-‐Hertogenbosch info@deverbeterpraktijk.nl Arnout Orelio +31(0)6 -‐ 8333 5692 arnout@deverbeterpraktijk.nl
Anton van Lankveld +31(0)6 -‐ 2857 1310 anton@deverbeterpraktijk.nl
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